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SPS Commerce Logo
SPS Commerce
4.2
(481)

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Full-service EDI solutions for retail

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(3)

SPS Commerce Pricing, Features, Reviews and Alternatives

SPS Commerce product overview

What is SPS Commerce?

With SPS Commerce Fulfillment, you'll have an entire team of trusted advisors ready to help you gain more from your EDI and achieve 100% compliance and ongoing success with your retailer, grocer and distributor trading partners. Our full-service solution is fast, reliable and scalable and can handle your most complex fulfillment requirements for any trading partner, across any channel, including stores, e-commerce and marketplaces.

Key benefits of using SPS Commerce

  • Integrate with any system (ERP, TMS, WMS, etc).

  • Become 100% compliant with trading partner requirements.

  • Be ready to start taking orders in 1 week or less.

  • Eliminate human error and reduce labor costs.

  • No EDI expertise required. We manage it all for you!
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Live Online
    Videos
    Webinars
    Documentation
    In Person

    SPS Commerce pricing information

    Value for money

    3.7

    /5

    481

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    SPS Commerce features

    Functionality

    4.0

    /5

    481

    Total features

    25

    5 categories

    Most valued features by users

    Third Party Integrations
    Reporting/Analytics
    Activity Dashboard
    Alerts/Notifications
    Activity Tracking
    Compliance Management
    Archiving & Retention
    AS2 Capability

    SPS Commerce users reviews

    Overall Rating

    4.2

    /5

    481

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.02/10
    Rating distribution

    5

    4

    3

    2

    1

    241

    153

    44

    10

    33

    Pros
    So far I love it as it works great, and is very easy to use and user friendly. I wish more of my customers would use this software to make my life easier.
    They continue to update and add features that improve on some of their short comings. The customer service / help line is very good.
    I like the ability to pre-fill forms , like the ASN form, in the preferences mode, which speeds up the process of filling the ASN out as in many cases, the information stays the same.
    Cons
    Another issue that we seem to have is when there is error in processing a document. The document is tagged as having errors but there is no further information as to what exactly is the issue.
    Was forced on to this product by vendor, vendor was aware of issues. Does not work for our application, very expensive was misled by SPS sales staff.
    My business problem is CAUSED by SPS Commerce. We are trying to work through the initial implementation, but it has dragged on for months.
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    Eugene D.

    Project Manager

    Food Production, 11-50 employees

    Review source

    Overall Rating

    One Platform For All Our Needs.

    Reviewed 2 months ago

    Transcript

    Eugene: My name is Eugene. I'm a project manager. Our company size is about 10 people. And I give SPS...

    Vendor response

    Thank you for the video review Eugene! We appreciate your kind words and look forward to working with you!

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    Maricela G.

    Wholesale, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Easy to Use

    Reviewed 5 years ago
    Pros

    We used SPS Commerce mainly for testing now, but used it for many years as our main EDI source. It's very user friendly, it was easy to teach the staff.

    Cons

    Printing can sometimes take longer than expected, especially if you are printing pack by store orders.

    AR
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    Verified reviewer

    Consumer Goods, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    At the time, really didn't meet our needs

    Reviewed 5 years ago
    Pros

    I knew that the rep working with us genuinely wanted to help and did what he could, but it was out of his hands.

    Cons

    When we started using SPS Commerce, we'd just closed a major deal with Bed Bath and Beyond, and needed their technology in order to meet BBB's shipping requirements. However, the service didn't offer the ability to create dual labels (FedEx and EDI info), so having to put double labels on thousands of cartons cost us a ton in terms of time, and incorrectly labeled packages. We wound up having to switch to another provider who had the capabilities we needed.

    Vendor response

    Thank you for your review. We wanted to let you know that the SPS Commerce Carrier Service (https://www.spscommerce.com/products/fulfillment/webforms-edi/carrier-link/) would address the issues you were experiencing. It may not have been available at the time, so we would encourage you to review its capabilities and contact us if you'd like to learn more.

    AR
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    Verified reviewer

    Health, Wellness and Fitness, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    SALES DEPT MORE CONCERNED WITH MONEY THAN CUSTOMER RELATIONSHIPS

    Reviewed 6 years ago

    We have been using SPS Commerce for quite a while to process orders for one of our major vendor partners who uses DC's to disperse to their stores. Another mid-size chain opted to used them as well. While it takes about 3-4 times as long to process these orders due to the number of steps involved in verification, we were fine with the partnership. When one of our major vendor partners indicated...

    Pros

    It creates visibility and the tech support team is helpful.

    Cons

    Lack of integrity from the sales team. We were sold on a flat rate contract set to align with a vendor partnership compliance date. Even though the contract date was a month early (SPS Commerce set the deadline to "lock in" the flat rate to a full month before the implementation date with the major Vendor Partner), the sales rep indicated we would see early implementation of order delivery by signing...

    AR
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    Verified reviewer

    Wholesale,

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Slow response time on follow up.

    Reviewed 6 years ago
    Pros

    Works with our software and works for multiple vendors. The new fulfillment clearly shows you when the report was successfully sent, not more running reports!

    Cons

    Troubleshooting is difficult because it seems like not too many representatives at SPS are familiar with our particular inventory system. Response time and follow up is slow. This is problematic during document failure due to the chargebacks that can be assessed from vendors.

    AR
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    Verified reviewer

    Furniture, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    SPS Commerce

    Reviewed 6 years ago

    We use SPS commerce to receive information via EDI and transfer that data into our systems we use. We also transfer data back to our vendors using SPS.

    Pros

    It is very east to use and search for items sent over EDI. With SPS I am able to find items from this morning or 6 months go. It makes researching old items in my system easy.

    Cons

    Their is much that I don't like about this software.

    SPS Commerce FAQs

    Q. What type of pricing plans does SPS Commerce offer?

    SPS Commerce has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of SPS Commerce?

    SPS Commerce has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


    Q. What languages does SPS Commerce support?

    SPS Commerce supports the following languages:
    Chinese (Simplified), Chinese (Traditional), English, French, Spanish


    Q. Does SPS Commerce support mobile devices?

    SPS Commerce supports the following devices:
    Android, iPad, iPhone


    Q. Does SPS Commerce offer an API?

    No, SPS Commerce does not have an API available.


    Q. What other apps does SPS Commerce integrate with?

    SPS Commerce integrates with the following applications:
    MYOB Business, 3PL Warehouse Manager, Fishbowl, SAP Business ByDesign, QuickBooks Online Advanced, Aptean Food & Beverage ERP JustFood Edition, Dynamics 365, Acctivate Inventory Management, NetSuite, Kinetic, Extensiv Order Management, SAP Business One, QuickBooks Desktop Enterprise, Sage X3, Brightpearl, ShipStation, Sage 500, Dynamics 365 Business Central, SAP HANA Cloud, Stitch Labs, Acumatica Cloud ERP, JD Edwards EnterpriseOne, Shopify


    Q. What level of support does SPS Commerce offer?

    SPS Commerce offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)

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