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SPS Commerce Pricing, Features, Reviews and Alternatives

SPS Commerce product overview

What is SPS Commerce?

With SPS Commerce Fulfillment, you'll have an entire team of trusted advisors ready to help you gain more from your EDI and achieve 100% compliance and ongoing success with your retailer, grocer and distributor trading partners. Our full-service solution is fast, reliable and scalable and can handle your most complex fulfillment requirements for any trading partner, across any channel, including stores, e-commerce and marketplaces.

Key benefits of using SPS Commerce

  • Integrate with any system (ERP, TMS, WMS, etc).

  • Become 100% compliant with trading partner requirements.

  • Be ready to start taking orders in 1 week or less.

  • Eliminate human error and reduce labor costs.

  • No EDI expertise required. We manage it all for you!
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Live Online
    Videos
    Webinars
    Documentation
    In Person

    SPS Commerce pricing information

    Value for money

    3.8

    /5

    455

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    SPS Commerce features

    Functionality

    4.0

    /5

    455

    Total features

    21

    1 categories

    Most valued features by users

    Third Party Integrations
    Reporting/Analytics
    Activity Dashboard
    Alerts/Notifications
    Activity Tracking
    Compliance Management
    Data Connectors
    AS2 Capability

    SPS Commerce users reviews

    Overall Rating

    4.2

    /5

    455

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.03/10
    Rating distribution

    5

    4

    3

    2

    1

    233

    148

    43

    8

    23

    Pros
    So far I love it as it works great, and is very easy to use and user friendly. I wish more of my customers would use this software to make my life easier.
    They continue to update and add features that improve on some of their short comings. The customer service / help line is very good.
    I like the ability to pre-fill forms , like the ASN form, in the preferences mode, which speeds up the process of filling the ASN out as in many cases, the information stays the same.
    Cons
    Another issue that we seem to have is when there is error in processing a document. The document is tagged as having errors but there is no further information as to what exactly is the issue.
    Was forced on to this product by vendor, vendor was aware of issues. Does not work for our application, very expensive was misled by SPS sales staff.
    My business problem is CAUSED by SPS Commerce. We are trying to work through the initial implementation, but it has dragged on for months.
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Solid Technology & Excellent Service

    Reviewed 2 years ago

    With SPS Commerce Fulfillment, we are able to react quickly to our retailer needs. The product is consistent and reliable.

    Pros

    The ability to simply and effectively manage administration of orders with retailers is paramount. SPS offers multiple ways to accomplish this, whether integrated or not, via its Fulfillment platform. Additionally, the data insights from Analytics provide suppliers with valued data in a comprehensive and thorough way.

    Cons

    In my experience, integration can be a bit difficult to manage with limited resources. The teams at SPS are highly capable and provide valuable insights and tips for moving through an integration seamlessly, however, without enough resources on our side it was a little bumpy trying to manage all of the necessary elements.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    CPG Industry-Fueled EDI Fulfillment Brilliantly Simplified

    Reviewed 3 years ago

    Triple-grade A, top-notch overall experience: EDI enables the timely acknowledgment of PO's (sales opportunities) to be serviced in as timely a manner as possible with the help of SPS Commerce...in the CPG industry, EDI is an absolute must and this platform affords our organization the ease of access with our various national and regional retail partners to conduct seamless and streamlined transactions. I recommend this service to small and medium-sized enterprises that only seek the finest tools in their respective trades and fields to get the job done right.

    Pros

    Seamless integration with varied retail partners through EDI link up, real-time receipt of digital documents from party to party, ability to accept or reject PO revisions with select retail partners, endless types of transactions to conduct business through in the software platform (from initial PO receipt up to freight/logistics servicing and finally to the sought after finish line with the fulfillment/invoicing of PO's), back-end deduction claims management, debit-credit adjustments and remittance advices simplified...and then some.

    Cons

    Manual inputting of data points for all of our PO's serviced via our various national/regional retail partners...has to be a workaround to digitally uplink fulfillments and invoices from ERP platform (NetSuite). At least in my experience, it has all been manual submissions but otherwise, the above reviews would be flawless. Perhaps, the same rule of thought could apply to advance shipment notices for uploading signed BOL's but not as much of a hindrance compared to our constant billing cycle to maintain.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    They said it would be 6-8 weeks. It's been 9 months. And we're not done

    Reviewed 2 months ago

    The worst part of this experience is that you only get results when you kick and scream. Despite the fact that they have in no way delivered on time, they have charged us a ton month by month. I'm running the company, but until I get on the phone and say, hey, what's happening here, things don't really move. And then, inevitably, they stall. I don't want to be the one having to micromanage this process, but they've left me little choice.

    Pros

    When it finally gets set up, it hope it will save us time.

    Cons

    I wish I didn't have to write this review. I have had so many calls with these folks promising that things would be different, that I feel like the partner that keeps accepting back their cheating spouse, so that I feel foolish for believing them. They said 6-8 weeks for set-up. We are on 9 months, and still not done. Every time there's an issue, they point fingers at other people, like the retailers or the connection folks. But they are the ones taking the money, so they are responsible for the product as a whole.

    Vendor response

    Thank you for taking the time to share your feedback. The experience you described doesn't meet the standards we hold ourselves to. We welcome any further feedback or details. Please feel free to send any additional feedback to: spsconnect@spscommerce.com

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    A Complete EDI Package

    Reviewed 3 years ago

    ROI on software was estimated at 2 years for full payback. Based on our time savings in processing EDI documents, reduction in VAN costs, ease in implementing new trading partners, and streamlined processes, ROI was met in only 12 months. As our company has grown, Vantage Point has been stable and provided the EDI infrastructure required for our sales growth. We went from 200,000 documents a year to over 1,000,000 annually within the past few years and the software has met and exceeded our expectations. In addition, we have been able to customize the software to meet our operational needs.

    Pros

    Turnkey solution that was fairly painless to implement. Our company was up and running with 7 major trading partners within days. The software is customizable both from a user interface and enterprise perspective. Vantage Point provides options for the novice user/administrator up to the expert....allowing you to tailor your EDI infrastructure based on your organizational needs. Automated scheduling of EDI processes has reduced our cost of ownership and labor costs to process EDI documents. Tech support is both knowledgeable and responsive.

    Cons

    Error message and exception processing for problem EDI documents can sometimes be cryptic. After years of use we have developed reporting to assist with this issue. Will take novice users a fair amount of time to be knowledgeable on how to decode document errors.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Great tool for accounting

    Reviewed 2 years ago

    We are very pleased with the overall experience SPS Commerce Fulfillment provides.

    Pros

    The modules are neatly labeled and streamlined for efficient order processing. (Receive,Ship and Process Orders effortlessly!) Easy to train new users with the simple. straightforwardness of the software. The ability to consolidate our customers onto one EDI system has been a huge help in streamlining our internal processes, as well as reducing processing times and order accuracy.

    Cons

    Implementing customers that utilize a third party software has proven some features not usable / compatible. (ie. order revisions, customized fields, etc.) It's a work in progress, but we are happy to see more of our customers moving to EDI software like SPS Commerce.

    SPS Commerce FAQs and common questions

    Q. What type of pricing plans does SPS Commerce offer?

    SPS Commerce has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of SPS Commerce?

    SPS Commerce has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


    Q. What languages does SPS Commerce support?

    SPS Commerce supports the following languages:
    Chinese (Simplified), Chinese (Traditional), English, French, Spanish


    Q. Does SPS Commerce support mobile devices?

    SPS Commerce supports the following devices:
    Android, iPad, iPhone


    Q. Does SPS Commerce offer an API?

    No, SPS Commerce does not have an API available.


    Q. What other apps does SPS Commerce integrate with?

    SPS Commerce integrates with the following applications:
    MYOB Business, 3PL Warehouse Manager, Fishbowl, SAP Business ByDesign, QuickBooks Online Advanced, Aptean Food & Beverage ERP JustFood Edition, Dynamics 365, Acctivate Inventory Management, NetSuite, Kinetic, Skubana, SAP Business One, QuickBooks Desktop Enterprise, Sage X3, Brightpearl, ShipStation, Sage 500, Dynamics 365 Business Central, SAP HANA Cloud, Stitch Labs, Acumatica Cloud ERP, JD Edwards EnterpriseOne, Shopify


    Q. What level of support does SPS Commerce offer?

    SPS Commerce offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)

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