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Carbonite vs Datto SIRIS Comparison

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Overview

Category Leaders

Carbonite will backup all the data on your computer as long as it’s connected to the internet.

Category Leaders

Datto SIRIS is an all-in-one BCDR solution built for MSPs to efficiently prevent data loss and minimize downtime. Utilizing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

4.92

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

157

5

4

3

2

1

88

42

17

3

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.6

83

5

4

3

2

1

63

11

4

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

It is so easy to use and gives great peace of mind that my documents are stored. I like how you don't have to do anything but simply let the software run in the background.
Overall, I like the security of this and I feel like it has done a great job of managing to keep our files clean. I like that while its running you are able to see the progress.
Carbonite provided outstanding customer service when we needed to transfer files to a new computer. They walked us through the entire process and saved us hours of heartache.

Pros

The software is top quality, the best in the business. Also the support team is American based and has personality and is very good.
Datto has been good to me for my needs. Anytime that I have a question, someone is there to help.
The most important thing with regards to business continuity services is speed and quality of support when it is required.

Cons

My employees are not IT people, so when we have a backup problem we get on the phone with Carbonite. They take over the computer and find the problems.
My computer nerd insisted that I use Carbonite. The service was impossible because I could not speak to a person and I had an emergency.
Indicating which files and folders to back up can be a pain.

Cons

Support for the product and warranty that should cover if the unit fails but Datto support person chose to arbitrarily ignore the warranty and no explanation of why not.
Cost is usually a problem when we suggest them to clients and its a twofold problem. The monthly infinite cloud retention fees as well as the hardware itself can be quite exorbitant.
Staff who responds to a question: "I have no idea - go back to the person who sent you email" about our missing equipment. Tickets are open forever with no one taking responsibility and actions.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features14
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Automated Scheduling
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Bare-Metal Restore
  • Cloud Backup
  • Compression
  • Continuous Backup
  • Continuous Monitoring
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Synchronization
  • Deduplication
  • Disaster Recovery
  • Document Storage
  • Email Alerts
  • Encryption
  • Financial Data Protection
  • Incremental Backup
  • Local Server Options
  • Monitoring
  • Policy Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Secure Data Storage
  • Self Service Portal
  • Third Party Integrations
  • Two-Factor Authentication
  • VM Backup
  • Web Access / Restoration
  • Total features40
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Automated Scheduling
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Bare-Metal Restore
  • Cloud Backup
  • Compression
  • Continuous Backup
  • Continuous Monitoring
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Synchronization
  • Deduplication
  • Disaster Recovery
  • Document Storage
  • Email Alerts
  • Encryption
  • Financial Data Protection
  • Incremental Backup
  • Local Server Options
  • Monitoring
  • Policy Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Secure Data Storage
  • Self Service Portal
  • Third Party Integrations
  • Two-Factor Authentication
  • VM Backup
  • Web Access / Restoration

Integrations

  • Total integrations2
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations5
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk