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Carbonite Pricing, Features, Reviews and Alternatives

Carbonite product overview

Price starts from

4.92

Per month

Flat Rate

What is Carbonite?

Carbonite will backup all the data on your computer as long as it’s connected to the internet.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Videos
Documentation

Carbonite pricing information

Value for money

4.1

/5

157

Starting from

4.92

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Carbonite features

Functionality

4.2

/5

157

Total features

14

5 categories

Most valued features by users

Data Replication
Local Server Options
Financial Data Protection
Automatic Backup
Continuous Backup
Backup Scheduling
Web Access / Restoration
Cloud Backup

Functionality contenders

Carbonite users reviews

Overall Rating

4.3

/5

157

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.15/10
Rating distribution

5

4

3

2

1

88

42

17

3

7

Pros
It is so easy to use and gives great peace of mind that my documents are stored. I like how you don't have to do anything but simply let the software run in the background.
Overall, I like the security of this and I feel like it has done a great job of managing to keep our files clean. I like that while its running you are able to see the progress.
Carbonite provided outstanding customer service when we needed to transfer files to a new computer. They walked us through the entire process and saved us hours of heartache.
Cons
My employees are not IT people, so when we have a backup problem we get on the phone with Carbonite. They take over the computer and find the problems.
My computer nerd insisted that I use Carbonite. The service was impossible because I could not speak to a person and I had an emergency.
Indicating which files and folders to back up can be a pain.

Overall rating contenders

Overall Rating

Great Peace of Mind, but expensive

Reviewed 5 months ago

Transcript

Michael S.: Hi, my name is Michael, I'm a director of research, I would give Carbonite a five out of...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Makes for very easy regualr backups

Reviewed 3 years ago

Very good. We trialled a few different options but this was the best one.

Pros

Once it is set up properly you don't need to touch it again. If a problem occurs, it gives you a notification and is fixed easy.

Cons

Indicating which files and folders to back up can be a pain. By default, it backs up heaps of things that don't need backing up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great for Baking Up Data

Reviewed 8 months ago

If Carbonite changed those two factors I mentioned as cons, I would feel way more confident recommending them to friends because I do like the affordable plan and how easy it is to backup files compared to competitors. And like I mentioned, I also like how they will back up your external hard drive which a competitor I was looking at does not do.

Pros

As a backstory, I was talking to our tech advisor about our need for backing up our data. While I ensure that I back up my data through my external hard drive, I also know that my external hard drive can go kaput as all of them do eventually. So I mentioned to our tech guy that I feel like we need a cloud storage but I wasn't too fond of Dropbox or Google Drive. He had similar sentiments and recommended...

Cons

I don't like that I can't easily access my data to see with my own eyes that my data is backed up which is very different than OneDrive, GoogleDrive, and Dropbox that I can pull up at any time my backup files. I can't tell how good Carbonite is at backing up the files until something goes wrong which makes me nervous. I don't like that if my external hard drive isn't connected for 30 days, the data is wiped out. What if I'm taking a break from my technology and don't have it hooked up? What if I'm using a different computer at the time because my original laptop and backup hard drive are getting repaired? That made me feel uneasy.

Vendor response

Thank you so much for leaving us some actionable feedback. Appreciate you taking the time to be thorough and honest with us!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Hard to use and expensive

Reviewed a month ago
Pros

seems to process files quickly, customer support was adequate

Cons

clunky, hard to manage, not intuitive, restoring is not easy or simple, high priced compared to others.

Vendor response

Thank you for your feedback - hope you've found a service that suits you better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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249,576 Files Are Safe from Natural Diaster

Reviewed 4 months ago

Since it runs in the background and I don't need to do anything with it - my experience is awesome! I love seeing the reports pop on the screen saying my system just backed up XXXXXXX number of files. And at any time, I can open the software and see the files and view my backup on the Cloud. I am using Carbonite Safe CE 22.2 -- I have clients that say they have a backup to Google or other service, and quite frankly they don't understand the complexity they will go through to try to retrieve their data. I highly recommend Carbonite not only for business but also personal home computers.

Pros

Peace of mind. At any point in time, I know if my hard drive system were to be compromised, by disaster or stolen or other calamity--I could be back in business with all documents and files uploaded into a new computer hard drive system. I have stored in my system at this moment in time 249,577 files - work from over 10 years is compiled here for my marketing clients. My invoices and accounting are backed up. My IRS files are backed up.

Cons

As I was recommended to Carbonite by my IT guy, he is the one installed the software and also uploaded all of the docs and files when I purchase new hardware. So if I were to lose my data I would need to figure out how to do it and/or pay him to help me. I trust experts when it comes to my data and security, so this is not a huge issue for me.

Vendor response

Glad you're seeing the benefit of our product! Thanks so much for leaving us a positive and detailed review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Carbonite for personal or small business

Reviewed a year ago

Complete system restoration was a huge problem solver. Also real time continuous synched back up helped immensely for incidents such as accidental deletion.

Pros

The product was easy to implement and configure. The best features were continuous synchronous backup, and backup with encryption. It also had a feature to back up the entire system that could be used to restorer after a hardware failure.

Cons

The features were never a problem, however the pricing model changed significantly that made the prodcut unaffordable to my business and my clients.

Vendor response

Thank you for leaving us a review. I'm sorry to hear that our pricing model was not to your satisfaction. Please reach out to our sales team to see if we can work something out: https://www.carbonite.com/contact-us

Carbonite FAQs and common questions

Q. What type of pricing plans does Carbonite offer?

Carbonite has the following pricing plans:
Starting from: $4.92/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Carbonite?

Carbonite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Carbonite support?

Carbonite supports the following languages:
Chinese (Simplified), English


Q. Does Carbonite support mobile devices?

Carbonite supports the following devices:
Android


Q. Does Carbonite offer an API?

No, Carbonite does not have an API available.


Q. What level of support does Carbonite offer?

Carbonite offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum

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