Carbonite Pricing, Features, Reviews & Comparison of Alternatives

Carbonite

Internet based backup solution

4.27/5 (140 reviews)

Carbonite overview

What is Carbonite?

Carbonite will backup all the data on your computer as long as it’s connected to the internet.
www.carbonite.com

Pricing

Starting from
$59/year
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Chinese (Simplified)
Carbonite screenshot

Carbonite user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.2
  4.2
  4.1
Andrew Knight

Makes for very easy regualr backups

Used daily for 2+ years
Reviewed 2019-11-10
Review Source: Capterra

Very good. We trialled a few different options but this was the best one.

Pros
Once it is set up properly you don't need to touch it again. If a problem occurs, it gives you a notification and is fixed easy.

Cons
Indicating which files and folders to back up can be a pain. By default, it backs up heaps of things that don't need backing up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Matthew Steger

Great tool for backing up your computer files

Used daily for 2+ years
Reviewed 2020-07-16
Review Source: Capterra

You can choose which files/folders I want to include. A few times, I have needed to do either a file restore or a complete system restore and you are happy you have Carbonite since restoring is also easy.

Pros
It works automatically in the background.. I have mine set up auto-backup daily at 4pm. Nice that it does its thing in the background and you don't have to manage it.

Cons
Nothing really bad to say.. the interface is basic and pretty easy to understand. There is nothing I would chance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James Mills

Save your files with confidence with Carbonite!

Used daily for 2+ years
Reviewed 2021-03-02
Review Source: Capterra

Overall we have been pleased with using Carbonite. Being able to pay ahead has been great!

Pros
We love that we can count on Carbonite to have our files/data backed up when we need it. The application is easy to use and Carbonite has great features when logged in to change the way you back up your data!

Cons
Using Carbonite is safe and easy, the toughest part of backing up data is knowing how much space we need to have. The great news is that Carbonite will help you with what kind of space you need!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dustin Dennison, M.MIS.

Reliable Software that provides piece of mind

Used daily for 2+ years
Reviewed 2018-01-19
Review Source: Capterra

I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with just that one employee but they definitely need to get better at communicating changes to their customers. I'll be switching to a more cost effective product once our subscription is up.

Pros
Ease of install - It is extremely easy to deploy Carbonite. I have installed it on our Windows 10 workstations as well as our server VMs running Windows Server 2012. Each time the process is quick and simple. I also like the custom updates it provides on backup status. It also lets you customize backup policies for each individual device to optimize utilization.

Cons
They wanted to increase our yearly cost by more than 50% with minimal account upgrades. Our account was set to renew automatically at this increased price with no warning. An account rep reached out to me a 6-8 weeks ahead of our renewal date but wouldn't respond until we were about 2 weeks out. At that time he informed me our price was going up. The strange thing was that under billing it still showed the price we had been paying for the past six years, and showed we would be charged the same amount again on our renewal date. If he hadn't mentioned it on the call they would have charged us the new price without informing us until we received the receipt. I really did not like that their system was showing one price but they planned to spring another on us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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mike nugent

Information and file redundancy is key

Used daily for 2+ years
Reviewed 2020-12-15
Review Source: Capterra

My experience with Carbonite has been entirely positive. The few times that I have had to restore a file or several files were just a minor inconvenience compare to recreating the information from scratch. I would definitely recommend using this backup platform.

Pros
After a small learning curve the platform's UI is easy to configure and is intuitive. I can retrieve a backup copy of a lost file through the software's pop up in a matter of minutes and continue on with the project.

Cons
Unfortunately, any older files which are in my back up must be restored by a Carbonite representative. This involves a phone call and some time with the representative. Not a bad experience, just a minor inconvenience compared to the do-it-yourself newer backed up files.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carbonite pricing

Starting from
$59/year
Pricing options
Subscription
Free trial
View Pricing Plans

Carbonite offers Home, Home & Office and Business solutions. The price varies from $59 per computer per yer to $599 per year.

Carbonite features

API (459 other apps)
Access Control (202 other apps)
Activity Dashboard (269 other apps)
Activity Tracking (131 other apps)
Alerts / Escalation (131 other apps)
Analytics (129 other apps)
Auditing (136 other apps)
Automatic Notifications (185 other apps)
Compliance Management (150 other apps)
Data Import/Export (191 other apps)
Data Visualization (150 other apps)
Drag & Drop Interface (131 other apps)
Monitoring (278 other apps)
Real Time Data (127 other apps)
Real Time Monitoring (159 other apps)
Reporting & Statistics (236 other apps)
Role-Based Permissions (123 other apps)
Search Functionality (141 other apps)
Third Party Integration (282 other apps)
Workflow Management (152 other apps)

Additional information for Carbonite

Key features of Carbonite

  • Automatic, continual backup
  • Simple, browser-based admin dashboard
  • Encrypted, offsite storage at secure data centers
  • Private encryption key management
  • Easy to access
  • Hassle-free file recovery
  • U.S.-based customer support
View All Features