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Carbonite

4.3
(165)

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Internet based backup solution

(9)

Carbonite Pricing, Features, Reviews and Alternatives

Carbonite FAQs

Q. What type of pricing plans does Carbonite offer?

Carbonite has the following pricing plans:
Starting from: $4.92/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Carbonite?

Carbonite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Carbonite support?

Carbonite supports the following languages:
Chinese (Simplified), English


Q. Does Carbonite support mobile devices?

Carbonite supports the following devices:
Android


Q. Does Carbonite offer an API?

No, Carbonite does not have an API available.


Q. What level of support does Carbonite offer?

Carbonite offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum

Carbonite product overview

Price starts from

4.92

Per month

Flat Rate

What is Carbonite?

Carbonite lets users backup all the data on their computer as long as it’s connected to the internet. It is a cybersecurity software that allows businesses to back up their files and digital assets, as well as recover them in the event of a data loss.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Videos
Documentation

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Carbonite pricing information

Value for money

4.0

/5

165

Starting from

4.92

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Carbonite features

Functionality

4.2

/5

165

Total features

19

6 categories

Most valued features by users

Access Controls/Permissions
Compliance Management
Automatic Backup
Backup and Recovery
Backup Scheduling
Cloud Backup
Continuous Backup
Data Migration

Carbonite users reviews

Overall Rating

4.3

/5

165

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.18/10
Rating distribution

5

4

3

2

1

91

45

17

4

8

Pros
It is so easy to use and gives great peace of mind that my documents are stored. I like how you don't have to do anything but simply let the software run in the background.
Overall, I like the security of this and I feel like it has done a great job of managing to keep our files clean. I like that while its running you are able to see the progress.
Carbonite provided outstanding customer service when we needed to transfer files to a new computer. They walked us through the entire process and saved us hours of heartache.
Cons
My employees are not IT people, so when we have a backup problem we get on the phone with Carbonite. They take over the computer and find the problems.
My computer nerd insisted that I use Carbonite. The service was impossible because I could not speak to a person and I had an emergency.
Indicating which files and folders to back up can be a pain.
MS
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Michael S.

Director of Research and Innovation

Hospital & Health Care, 1-10 employees

Review source

Overall Rating

Great Peace of Mind, but expensive

Reviewed 2 years ago

Transcript

Michael S.: Hi, my name is Michael, I'm a director of research, I would give Carbonite a five out of...

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James J.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to set up for peace of mind

Reviewed 6 years ago
Pros

We've used Carbonite in our office for years. We recently upgraded to a higher package, and I enjoy the ease of use. Carbonite backs up our files in the background and gives me peace of mind, in case of a catastrophic loss of data.

Cons

Can slow down the use of the computer sometimes. Especially if trying to delete a file that is being backed up at the time.

AR
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Verified reviewer

Construction, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Use Carbonite if you don't want to risk losing your data on your computer

Reviewed 5 years ago
Pros

I have used Carbonite in the past when I was running a company with 10 employees. One of my worst fears in the world would be having a computer corrupt or damaged and not able to access the files. It is better to be prepared than kick yourself later for not doing it. It was easy to set up carbonite on all of the computer and synced the backup on changes that were made within the computer. You select...

Cons

The least of what I liked about this is probably pricing. I feel like it should be a little lower for a backup system. There are quite a few plans to choose from but think the pricing for all of them should be a little lower. Other than that everything is perfect!

AR
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Verified reviewer

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Carbonite works well - until you want to restore a large file

Reviewed 6 years ago
Pros

Carbonite is pretty easy to set up, and it will capture changes in files pretty quickly. It's a set-it-and-forget-it backup utility. You simply choose which folders you want to be backed up, and it will monitor for changes and get the files into the cloud.

Cons

Carbonite owns your encryption key, meaning that when it does encrypt, the employees of Carbonite could theoretically gain access to your data. It's better to use a service that allows you to create an encryption key (there are many alternatives). Also, the biggest con to this is restoring. When you are restoring from the web interface (because, say, your server/PC is dead), then what happens is that the page will time out during the download. When this happens the download is canceled and you have to start over. For restores of large files, I've had to sit in front of the computer to click within the window every few minutes so I wouldn't get disconnected. Also, they are not HIPAA compliant, they do not encrypt the data prior to transmission, and I don't trust their security.

AR
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Verified reviewer

Religious Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Dependable service

Reviewed 5 years ago

Have not had to use at work because no problems. However, several years ago at home I did lose my files and it was easy to access and download what I anted. I truly wish they had not increased their annual fee but I am using a freebie. I don't have the money at home to have Sea Gate to backup everything but we do have at work along with Carbonite. However, when the contract expires we will be leaving Carbonite because they charge too much.

Pros

Carbonite works behind the scenes and I have used here at work and at home. You can be confident your files are available if they are lost on your computer

Cons

The increase in the yearly fee. There are other systems that do similar saving like in cloud that are free. You would still need something like Sea Gate to back up the external and that would cost more in Carbonite but it would make more sense paying for. However, Sea Gate is a one time purchase.

AR
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Verified reviewer

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carbonite has saved me a couple of times

Reviewed 5 years ago

I needed the ability to back up my laptop to a remote location. I've used Carbonite for probably 10 years. I had two instances where hard drives went bad during my busy season. Thankfully we were using Carbonite on each computer. I was able to get up and running within a day and ever since then, I've used Carbonite. It's a lifesaver and gives me piece of mind knowing that my files are safely backed up.

Pros

It's easy to set up and operates behind the scenes. You don't even know it's running and it backs up your files to the cloud. Super simple to set up and use.

Cons

I don't have any issues with this software. The prices is reasonable, the back up process is simple, and it's a great piece of mind software.

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