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Datto SIRIS is a business continuity and disaster recovery (BCDR) solution designed for MSPs to efficiently prevent data loss and reduce downtime.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.2
/5
83
Starting from
No pricing info
Value for money contenders
Functionality
4.6
/5
83
Total features
40
4 categories
Functionality contenders
Overall Rating
4.6
/5
83
Positive reviews
63
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Adam R.
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Nathan L.
James H.
PK
Pulin K.
AR
Anonymous Reviewer
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Anonymous Reviewer
Overall rating contenders
Carl A.
Network Admin
Information Technology and Services, 1-10 employees
Review source
Transcript
Carl A.: Hi, I'm Carl. I'm a network engineer and I give Datto SIRIS a five out of five. For more reviews...
Michael C.
Owner
Information Technology and Services, 1-10 employees
Review source
Transcript
Michael C.: Hi. I'm Mike. I'm an owner operator and I give Datto SIRIS a five out of five. For more reviews,...
Matt K.
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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Their customer service during a DR is legendary... you will get white glove service once a DR situation is declared.
The only drawback is that it requires their hardware.
Mark P.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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Datto does everything as advertised. Fast recovery, great support and simple setup Everything you expect and want
It is amazing how many people spend money in the wrong areas. Backup and Disaster Recovery is crucial in EVERY business. One thing that stands out with Datto is the great service and reliability of a recovery. We have needed Datto 3 times over Covid at 5am Sydney time, and support were there in less than 5mins to assist. Setup is quick and easy as well. Fast and reliable recovery
People will complain about the price. Yes it is a lot more than its competitors however you also get a lot more for your $$$. So really when you drill it down, its a smorgasbord of product features, speed and support. Unfortunately not everyone see this and therefore the price can be a kick back.
Jon D.
Information Technology and Services, self-employed
Used daily for 6-12 months
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I fought with Datto technical support for 6 months before they gave up on supporting their device.
Nothing. It was a terrible experience all around. I stuck with them for 6 months, because I assumed that it would eventually start working reliably because they seemed like a legitimate company. We did have one month where every backup succeeded. The other fine months required regular manual intervention.
I had to spend ~40 hours this year debugging the problems with their device. Many, many tickets, phone calls, emails remote sessions, checking their device, changing settings back and forth. All for a trivial one server use-case with very little data.
Mari M.
Information Technology and Services, 11-50 employees
Used daily for 1-2 years
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It gives me peace of mind that I offer clients a solution that meets all their needs. I am very pleased.
Only one vendor for a total BC/DR solution. Robust security functionalities. Easy to set up and manage. Trust that I can recover granular data, files and virtual machines, without long or laborious processes
Because I am also a reseller, some customers still ask to support to tape, which is not available in SIRIS. Also, more compatibility with operating systems.
Josh G.
Information Technology and Services, 1-10 employees
Used daily for 6-12 months
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Working with Datto has been great. After we received the product separate calls were setup to walk us through installing and configuring it. Their support was great and answered all of the questions I had and made sure I was familiar with their product.
We're switching from other backup software to Datto. Their backup appliance does an excellent job of keeping our data safe. I like that everyday I get a screenshot of the backed up device running. That way I know the backups will work when needed. This product also work 100% of the time. I've used other software that worked about 85%-90% of the time. This product has been consistent.
Setting it up is a little difficult at first. A couple options I think should be grouped together to make it easier to find them. That's my biggest complaint, which is minor in the entire scope.
Q. What type of pricing plans does Datto SIRIS offer?
Datto SIRIS has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Datto SIRIS?
Datto SIRIS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Datto SIRIS support?
Datto SIRIS supports the following languages:
English
Q. Does Datto SIRIS offer an API?
Yes, Datto SIRIS has an API available for use.
Q. What other apps does Datto SIRIS integrate with?
Datto SIRIS integrates with the following applications:
Datto RMM, ConnectWise Manage, ConnectWise Automate
Q. What level of support does Datto SIRIS offer?
Datto SIRIS offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, 24/7 (Live rep)