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Datto SIRIS Pricing, Features, Reviews and Alternatives

Datto SIRIS product overview

What is Datto SIRIS?

Datto SIRIS is a business continuity and disaster recovery (BCDR) solution designed for MSPs to efficiently prevent data loss and reduce downtime.

Key benefits of using Datto SIRIS

• Proprietary inverse chain technology for reliable backup
• Integrated ransomware scanning
• Patented screenshot verification for recovery assurance
• Intuitive recovery launchpad for failproof recovery
• Fast Failback™ to primary system after a disaster recovery
• Instant virtualization recovery, local or in the Datto cloud
• Verified server backups as often as every five minutes
• Restore options for any scenario
• One flat (monthly) fee

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Knowledge Base
24/7 (Live rep)

Training options

In Person
Live Online
Documentation
Webinars
Videos

Datto SIRIS pricing information

Value for money

4.2

/5

83

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Datto SIRIS features

Functionality

4.6

/5

83

Total features

40

4 categories

Most valued features by users

API
Access Controls/Permissions
Reporting/Analytics
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Monitoring
Alerts / Escalation

Functionality contenders

Datto SIRIS users reviews

Overall Rating

4.6

/5

83

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.15/10
Rating distribution

5

4

3

2

1

63

11

4

2

3

Pros
The software is top quality, the best in the business. Also the support team is American based and has personality and is very good.

AR

Adam R.

Datto has been good to me for my needs. Anytime that I have a question, someone is there to help.

NL

Nathan L.

The most important thing with regards to business continuity services is speed and quality of support when it is required.
AvatarImg

James H.

Cons
Support for the product and warranty that should cover if the unit fails but Datto support person chose to arbitrarily ignore the warranty and no explanation of why not.

PK

Pulin K.

Cost is usually a problem when we suggest them to clients and its a twofold problem. The monthly infinite cloud retention fees as well as the hardware itself can be quite exorbitant.

AR

Anonymous Reviewer

Staff who responds to a question: "I have no idea - go back to the person who sent you email" about our missing equipment. Tickets are open forever with no one taking responsibility and actions.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating

Best Backup solution

Reviewed a year ago

Transcript

Carl A.: Hi, I'm Carl. I'm a network engineer and I give Datto SIRIS a five out of five. For more reviews...

MC
AvatarImg

Michael C.

Owner

Information Technology and Services, 1-10 employees

Review source

Overall Rating

A true Business Continuity solution

Reviewed 8 months ago

Transcript

Michael C.: Hi. I'm Mike. I'm an owner operator and I give Datto SIRIS a five out of five. For more reviews,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Datto Siris - for backups that just work

Reviewed 7 months ago
Pros

Their customer service during a DR is legendary... you will get white glove service once a DR situation is declared.

Cons

The only drawback is that it requires their hardware.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

How much is your business and data really worth?

Reviewed a year ago

Datto does everything as advertised. Fast recovery, great support and simple setup Everything you expect and want

Pros

It is amazing how many people spend money in the wrong areas. Backup and Disaster Recovery is crucial in EVERY business. One thing that stands out with Datto is the great service and reliability of a recovery. We have needed Datto 3 times over Covid at 5am Sydney time, and support were there in less than 5mins to assist. Setup is quick and easy as well. Fast and reliable recovery

Cons

People will complain about the price. Yes it is a lot more than its competitors however you also get a lot more for your $$$. So really when you drill it down, its a smorgasbord of product features, speed and support. Unfortunately not everyone see this and therefore the price can be a kick back.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Stay away. Lots of choices in this industry, don't waste your time

Reviewed 10 months ago

I fought with Datto technical support for 6 months before they gave up on supporting their device.

Pros

Nothing. It was a terrible experience all around. I stuck with them for 6 months, because I assumed that it would eventually start working reliably because they seemed like a legitimate company. We did have one month where every backup succeeded. The other fine months required regular manual intervention.

Cons

I had to spend ~40 hours this year debugging the problems with their device. Many, many tickets, phone calls, emails remote sessions, checking their device, changing settings back and forth. All for a trivial one server use-case with very little data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Complete Solution

Reviewed a year ago

It gives me peace of mind that I offer clients a solution that meets all their needs. I am very pleased.

Pros

Only one vendor for a total BC/DR solution. Robust security functionalities. Easy to set up and manage. Trust that I can recover granular data, files and virtual machines, without long or laborious processes

Cons

Because I am also a reseller, some customers still ask to support to tape, which is not available in SIRIS. Also, more compatibility with operating systems.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Better protection again ransomware

Reviewed 2 years ago

Working with Datto has been great. After we received the product separate calls were setup to walk us through installing and configuring it. Their support was great and answered all of the questions I had and made sure I was familiar with their product.

Pros

We're switching from other backup software to Datto. Their backup appliance does an excellent job of keeping our data safe. I like that everyday I get a screenshot of the backed up device running. That way I know the backups will work when needed. This product also work 100% of the time. I've used other software that worked about 85%-90% of the time. This product has been consistent.

Cons

Setting it up is a little difficult at first. A couple options I think should be grouped together to make it easier to find them. That's my biggest complaint, which is minor in the entire scope.

Datto SIRIS FAQs and common questions

Q. What type of pricing plans does Datto SIRIS offer?

Datto SIRIS has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Datto SIRIS?

Datto SIRIS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Datto SIRIS support?

Datto SIRIS supports the following languages:
English


Q. Does Datto SIRIS offer an API?

Yes, Datto SIRIS has an API available for use.


Q. What other apps does Datto SIRIS integrate with?

Datto SIRIS integrates with the following applications:
Datto RMM, ConnectWise Manage, ConnectWise Automate


Q. What level of support does Datto SIRIS offer?

Datto SIRIS offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, 24/7 (Live rep)

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