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Datto SIRIS

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All-in-one BCDR solution

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Datto SIRIS Pricing, Features, Reviews and Alternatives

Datto SIRIS FAQs

Q. What type of pricing plans does Datto SIRIS offer?

Datto SIRIS has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Datto SIRIS?

Datto SIRIS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Datto SIRIS support?

Datto SIRIS supports the following languages:
English


Q. Does Datto SIRIS offer an API?

Yes, Datto SIRIS has an API available for use.


Q. What other apps does Datto SIRIS integrate with?

Datto SIRIS integrates with the following applications:
Datto RMM, ConnectWise PSA, ConnectWise Automate


Q. What level of support does Datto SIRIS offer?

Datto SIRIS offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, 24/7 (Live rep)

Datto SIRIS product overview

What is Datto SIRIS?

Datto SIRIS is a business continuity and disaster recovery (BCDR) solution designed for MSPs to efficiently prevent data loss and reduce downtime.

Key benefits of using Datto SIRIS

• Proprietary inverse chain technology for reliable backup
• Integrated ransomware scanning
• Patented screenshot verification for recovery assurance
• Intuitive recovery launchpad for failproof recovery
• Fast Failback to primary system after a disaster recovery
• Instant virtualization recovery, local or in the Datto cloud
• Verified server backups as often as every five minutes
• Restore options for any scenario
• One flat (monthly) fee

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Knowledge Base
24/7 (Live rep)

Training options

In Person
Live Online
Documentation
Webinars
Videos

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Datto SIRIS pricing information

Value for money

4.3

/5

87

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No pricing info

Pricing options

Free plan
Subscription
Free trial
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Value for money contenders

Datto SIRIS features

Functionality

4.6

/5

87

Total features

41

4 categories

Most valued features by users

API
Third-Party Integrations
Reporting/Analytics
Access Controls/Permissions
Alerts/Notifications
Reporting & Statistics
Monitoring
Alerts/Escalation

Functionality contenders

Datto SIRIS users reviews

Overall Rating

4.6

/5

87

Positive reviews

90

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.18/10
Rating distribution

5

4

3

2

1

67

11

4

2

3

Pros
The software is top quality, the best in the business. Also the support team is American based and has personality and is very good.
Datto has been good to me for my needs. Anytime that I have a question, someone is there to help.
The most important thing with regards to business continuity services is speed and quality of support when it is required.
Cons
Support for the product and warranty that should cover if the unit fails but Datto support person chose to arbitrarily ignore the warranty and no explanation of why not.
Cost is usually a problem when we suggest them to clients and its a twofold problem. The monthly infinite cloud retention fees as well as the hardware itself can be quite exorbitant.
Staff who responds to a question: "I have no idea - go back to the person who sent you email" about our missing equipment. Tickets are open forever with no one taking responsibility and actions.

Overall rating contenders

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Matt K.

CEO

Information Technology and Services, 1-10 employees

Review source

Overall Rating

Datto Siris - for backups that just work

Reviewed a year ago

Transcript

Matt K: Hi, I'm Matt, Director of Operations. I give Datto SIRIS a five out of five rating. For more...

CA
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Carl A.

IT Manager

Information Technology and Services, 51-200 employees

Review source

Overall Rating

Best Backup solution

Reviewed 3 years ago

Transcript

Carl A.: Hi, I'm Carl. I'm a network engineer and I give Datto SIRIS a five out of five. For more reviews...

Id
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Ivan d.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent solution if you can afford it

Reviewed a year ago
Pros

We really like how powerful this product is for a Managed Services provider. It really can be a very strong solution for remote backup and disaster recovery of our customers, with very fast recovery to a VM on the appliance itself, or online at Datto's Datacenter if the appliance is lost as well. We really love this product, and we would use it more extensively if it wasn't for the cost, that makes it out of reach for most of our customers.

Cons

Definitely the price. It is a very expensive solution. Not necessarily that it is not worth the price given the capabilities and quality, but it does limit the set of customers willing to pay so much. Maybe Datto could consider some tiered solution with some reduce capabilities that could provide for an easier sale or entry point.

IB
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Ian B.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Reliable Backup Service

Reviewed a year ago

We have had dependable backups of our files and devices in Datto. The admin portal can be taught to engineers without to much hassle. The configurations are easy to manage and the support has been helpful when we had to reach out to them.

Pros

Datto Siris backups is able to backup our physical and virtual machines. It is easy to add and manage machine from the management console. Disaster recovery on the local Datto physical server has enabled to run domain controllers and other servers that are critical to the infrastructure when the on-site hosts have gone down.

Cons

Screenshot verification doesn't complete on some machines. The backups for newly added machines take a while to complete and the roundtrip process can take some steps and time to complete. Uploads to the cloud depend heavily on the clients internet connection speeds.

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Joseph M.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Datto software can take and store excellent backups, but their interface routinely doesn't work.

Reviewed 6 years ago

The local backups are very reliable, they do offsite in a way that support can retrieve your data when needed, and the company if very polite and friendly, and will gladly explain why the part you need doesn't work.

Pros

Backups are easy to review and set up. If you are setting up a local backup and have simply server setups (Such as a stand alone Windows server) it is easy to take backups, manage images, and even get to files for fast restores.

Cons

Many features are published before they work, and if your server has any type of complication, such as encryption or being Linux, the backups fail. Support will routinely close a ticket just saying that they are aware something a feature doesn't work, and they suggest that if you would like them to work as advertised a feature request should be put it.

JR
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Jason R.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

More than just a backup

Reviewed 4 years ago

This solved both data backup and disaster recovery all in one. Disaster isn't just an act of God, but hardware failure can be a disaster. Had client that was 24x7 that dealt with suicide hotline, their server allowed them to communicate with others across the country. This server allowed them to notify others when they had someone on the line that was suicidal. If they place the person on hold that person may not pick back up. When the server hardware failed, able to spin that server backup in a virtual environment and allowed them to continue showed me right there why to use this product.

Pros

Knowing that it is more than just a backup solution, it is a pure disaster recovery solution. Data recovery is great but when hardware fails knowing I can be backup and running in less than an hour is actually life saving.

Cons

Not much I don't like about the software. Once its up and running it works and support is wonderful, can't honestly think of con.

CA
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Carl A.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Backup solution

Reviewed 4 years ago

From the time we chose to use Datto, the setup and implementation was a breeze. I have had several interactions with the Technical support team and their responses are always swift and accurate. When using previous products, we received confirmation that backups completed, but Datto actually boot the backup and sends a screenshot verification of the successful login screen.

Pros

Ease of setup and use Dashboard to see all backup statuses Quick response from support for remediation of backup issues. Daily verification that backup can actually boot if needed.

Cons

I haven't found any downside in the short time that we have been using the Datto product. We are still fairly new to it, but consider it a solid option

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