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Carbonite vs GoodSync Comparison

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Overview

Category Leaders

Carbonite will backup all the data on your computer as long as it’s connected to the internet.

GoodSync is a complete data backup and synchronization solution for businesses of any size with centralized management and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

4.92

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39.95

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

161

5

4

3

2

1

90

44

17

3

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.5

89

5

4

3

2

1

56

26

3

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

It is so easy to use and gives great peace of mind that my documents are stored. I like how you don't have to do anything but simply let the software run in the background.
Overall, I like the security of this and I feel like it has done a great job of managing to keep our files clean. I like that while its running you are able to see the progress.
Carbonite provided outstanding customer service when we needed to transfer files to a new computer. They walked us through the entire process and saved us hours of heartache.

Pros

It's nice to have some of the community support to help answer questions and muddle through a specific set up you'd like to see, but for the most part, it's pretty easy to figure out.
GoodSync has a good UI that is intuitive and the manual is excellent. Simple file syncronization tasks are easy to setup and can be easily autimated if needed.
GoodSync customer service is great and very responsive. I was able to work out a fair price for a particular situation, specific to my case.

Cons

My employees are not IT people, so when we have a backup problem we get on the phone with Carbonite. They take over the computer and find the problems.
My computer nerd insisted that I use Carbonite. The service was impossible because I could not speak to a person and I had an emergency.
Indicating which files and folders to back up can be a pain.

Cons

I reported this unbeleivably rude and poorly informed tech to the company and received a refund and a statement that they have problems getting SMB to work.
Infrequently, there are errors that I can't understand.
I asked for a supervisor to contact me by phone so we could step thru the process of what was happening but they wouldn't do do that. I can no longer run the program I paid for.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review25 days ago

Key features

  • Total features15
  • Activity Dashboard
  • Alerts / Escalation
  • Audit Trail
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Cloud Backup
  • Compression
  • Continuous Backup
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Synchronization
  • Deduplication
  • Disaster Recovery
  • Encryption
  • File Transfer
  • Financial Data Protection
  • Incremental Backup
  • Local Server Options
  • Monitoring
  • Multiple Format Support
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Synchronization
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Web Access / Restoration
  • Total features29
  • Activity Dashboard
  • Alerts / Escalation
  • Audit Trail
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Cloud Backup
  • Compression
  • Continuous Backup
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Synchronization
  • Deduplication
  • Disaster Recovery
  • Encryption
  • File Transfer
  • Financial Data Protection
  • Incremental Backup
  • Local Server Options
  • Monitoring
  • Multiple Format Support
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Synchronization
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Web Access / Restoration

Integrations

  • Total integrations2
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations2
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite