Clientele ITSM Pricing, Features, Reviews & Comparison of Alternatives

Clientele ITSM

SaaS or on-premise ITSM software for MSPs

4.5/5 (2 reviews)

Clientele ITSM overview

Clientele ITSM is an IT service management software for every type of service organization, with SaaS or on-premise deployment options. The solution delivers end-to-end services that aim to automate, standardize and improve processes while empowering customers to be self-sufficient through self-service. Mproof’s vision has resulted in a customer centric software suite that enables organizations to continuously improve service.

Features include a Kanban Board to help increase productivity and see all projects in a new light, and a planboard which helps users plan activities in the calendar and see at a glance what colleagues are working on. Dashboards help measure user satisfaction and the department’s performance., and tools for problem management allow users to pinpoint the underlying causes of structural problems within the organization. Incident management features enable users to register and process all complaints, wishes and requests.

Clientele ITSM includes third party integrations that allow organizations to create connections with applications such as Microsoft Office 365, AFAS and Exact Online, among others.


Starting from
Pricing options
Value for money
View Pricing Plans


Business size



United States, Asia, Europe

Supported languages

English, Dutch
Clientele ITSM screenshot: Kanban boardClientele ITSM Software SuiteClientele ITSM screenshot: DashboardsClientele ITSM screenshot: Planboard

Clientele ITSM reviews


Very good

Value for money
Ease of use
Customer support
Arjan van den Bos

Great software to help us out with our business

Used daily for 2+ years
Reviewed 2017-03-07
Review Source: Capterra

We are using Clientele ITSM for managing our projects, storing customer data and for quote management. We are happy with the dashboard functionality and the possibility to export data to Excel or whatever other system. We run quick analyses for benchmarking and we have complete overview of all important projects.

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Mike de Oudste

Very complete and consistent ITSM software suite for Managed Service Providers

Used daily for 2+ years
Reviewed 2018-02-27
Review Source: Software Advice

It's very complete with support for all sorts of tickets It has the ability to separate accounts, which is very suitable for MSP's Extensive reporting options Integration with Microsoft Exchange and Microsoft Active Directory Available as an On-Premise or as a SaaS-solution

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Clientele ITSM pricing

Starting from
Pricing options
View Pricing Plans

Contact Mproof for detailed pricing information.

Clientele ITSM features

Activity Dashboard
Third Party Integration

API (279 other apps)
Access Control (86 other apps)
Activity Tracking (72 other apps)
Alerts / Escalation (65 other apps)
Application Integration (70 other apps)
Auditing (83 other apps)
Automatic Notifications (108 other apps)
Collaboration Tools (69 other apps)
Data Import/Export (88 other apps)
Drag & Drop Interface (89 other apps)
Monitoring (197 other apps)
Projections (64 other apps)
Real Time Data (84 other apps)
Real Time Monitoring (90 other apps)
Real Time Reporting (68 other apps)
Reporting & Statistics (86 other apps)
SSL Security (73 other apps)
Workflow Management (80 other apps)

Additional information for Clientele ITSM

Key features of Clientele ITSM

  • Notifications
  • Problem management
  • Kanban baord
  • Knowledge management
  • Planboard
  • Third party integrations
  • Service catalogue
View All Features


See all open tickets and support calls at a glance with Clientele ITSM.

Track the performance of service desk employees.

Manage service level agreements with a birdseye view.

Share discoveries with others with an array of reports.

Pinpoint the underlying causes of structural problems within the organization with tools for problem management.