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ConnectWise Automate vs Action1 Comparison (2026)

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Good recommendations?

ConnectWise Automate

Action1

Overview

ConnectWise Automate is the only RMM platform in the industry developed by an MSP for MSPs to automate IT service delivery and drive revenue growth.

Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

145

Value for money

Ease of use

Features

Customer support

60%

would recommend this app

4.9

239

220

Value for money

Ease of use

Features

Customer support

98%

would recommend this app

Pros

“Its automation, patch management, and endpoint monitoring features can significantly improve efficiency for IT teams and managed service providers. While the interface and learning curve can be challenging at first, the platform provides substantial value once properly configured and integrated into daily workflows.”

Peter P.

Owner

“The platform helps reduce manual workload, improves operational efficiency, and provides strong visibility into system health across managed environments.”

Peter P.

Owner

“A strong solution for its service providers looking for a comprehensive PSA tool especially when supported by proper training and process management.”

Marsha L.

Manager

Pros

“It helps save time by making it easier to manage multiple devices from one place, especially for updates, scripts, and troubleshooting.”

Basel E.

IT Manager

“This is great for small and medium-sized companies that need software to control hardware/software inventory, in addition to allowing you to connect to an Active Directory server to search for machine information and even perform deployment on machines.”

Wanderlei H.

IT Analyst

“Products of their SOC 2 Type II, ISO 27001, and GDPR certifications, Action1 offers multi‑factor authentication, AES‑256 encryption, and even HackerOne‑backed penetration testing.”

Shane G.

Director, Information and Marketing Technologies

Cons

“Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted.”

Jake F.

Second line Sysadmin

“The support for Apple device has been lacking.”

Philippe C.

IT Director

“I also had a 3rd party work on it with us and they were having a hard time getting PowerShell commands to work most of the time.”

David E.

CEO

Cons

“FTP-The only thing I missed from the transfer from Itarian was the ability to access folders from each machine to move user files to replacement PCs that I was working on.”

Lonie P.

IT Manager

“The policy management for Windows, and the MacOS support are missing some features which I am used to with more expensive endpoint management suites.”

Noel H.

IT Consultant

“For example one laptop has come out of a cupboard and tripped 500+ vulnerabilities which then hides the ones that work the other way and effect 500+ computers.”