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ConnectWise Automate vs Remote Monitoring and Management Comparison (2026)
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Good recommendations?
ConnectWise Automate
4.2
(145)5
72
4
41
3
21
2
4
1
7
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote Monitoring and Management
4.5
(461)5
292
4
139
3
18
2
9
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
ConnectWise Automate is the only RMM platform in the industry developed by an MSP for MSPs to automate IT service delivery and drive revenue growth.
Atera’s next generation patch management helps IT professionals win back hundreds of valuable hours. From customized schedules to cy...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
145
5
4
3
2
1
72
41
21
4
7
- Value for money
- Ease of use
- Features
- Customer support
60%
would recommend this app4.5
461
5
4
3
2
1
292
139
18
9
3
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“Its automation, patch management, and endpoint monitoring features can significantly improve efficiency for IT teams and managed service providers. While the interface and learning curve can be challenging at first, the platform provides substantial value once properly configured and integrated into daily workflows.”
PP
Peter P.
Owner
“The platform helps reduce manual workload, improves operational efficiency, and provides strong visibility into system health across managed environments.”
PP
Peter P.
Owner
“A strong solution for its service providers looking for a comprehensive PSA tool especially when supported by proper training and process management.”
ML
Marsha L.
Manager
Pros
“The ticketing and monitoring features are useful for keeping issues organized, while patch management helps reduce the amount of manual follow-up needed.”
SB
Stacie B.
Assistant Controller
“It gives developers, product teams, and managers a shared view of progress without relying on constant status meetings. Once the projects are structured properly, it makes priorities and dependencies much easier to follow.”
VF
Vincenza F.
Software Engineer
“With everything such as monitoring, remote control, patching, and ticketing in one product, I don’t need to switch between applications unnecessarily.”
TS
Teerasak S.
Integration Service Operation
Cons
“Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted.”
JF
Jake F.
Second line Sysadmin
“The support for Apple device has been lacking.”
Philippe C.
IT Director
“I also had a 3rd party work on it with us and they were having a hard time getting PowerShell commands to work most of the time.”
DE
David E.
CEO
Cons
“Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts.”
Sushant T.
Staff Engineer
“There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time.”
Varshini B.
cyber security specialist
“The biggest issue for us was that the product didn’t fully live up to how it’s marketed.”
BR
Bradley R.
IT Director
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features117
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anomaly Detection
- Anti Virus
- Application Deployment
- Archiving & Retention
- Asset Discovery
- Asset Lifecycle Management
- Asset Policy Management
- Asset Tracking
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automate Ticket Routing
- Automated Routing
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automation
- Autonomous Task Execution
- Backup and Recovery
- Bandwidth Monitoring
- Baseline Manager
- CPU Monitoring
- Capacity Management
- Capacity Planning
- Change Management
- Client Portal
- Cloud Asset Inventory
- Compliance
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Conversation Editor
- Cost Tracking
- Credential Management
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customization
- Dashboard
- Data Encryption
- Data Management
- Data Migration
- Data Recovery
- Data Security
- Data Separation
- Data Visualization
- Decision Making
- Deployment Management
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Disaster Recovery
- Document Processing
- Drag & Drop
- Dynamic Network Optimization
- Email Monitoring
- Email to Case
- Encrypted Data Transmission
- Endpoint Inclusiveness
- Endpoint Management
- Endpoint Protection
- Event Logs
- Feedback Collection
- File Sharing
- For MSPs
- Hardware Asset Inventory
- Help Desk Management
- Human-In-The-Loop
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- ITIL Policy Compliance
- Improvement Suggestions
- Incident Management
- Independent Decision Making
- Integration
- Internationalization
- Intrusion Detection System
- Inventory Management
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Management
- License Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile
- Mobile Access
- Mobile Asset Inventory
- Mobile Device Access
- Mobile Device Management
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS Support
- Multi-User Collaboration
- Multi-platform support
- Multi-step Planning
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Network Monitoring
- Network Wide Management
- Packet & Flow Analysis
- Password Management
- Patch Management
- Performance Baseline
- Performance Monitoring
- Performance and Reliability
- Personalization
- Policy Management
- Power Management
- Predictive Analytics
- Predictive Network Maintenance
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Solving
- Procurement Management
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Troubleshooting
- Real-Time Updates
- Real-time Alerts
- Release Management
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Reboot
- Remote Update/Installation
- Remote Wiping
- Reporting
- Reporting & Statistics
- Reporting and Alerts
- Reporting/Analytics
- Risk Management
- Role-Based Permissions
- Route To Human
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Security Management
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Service Reporting
- Session Recording
- Social Media Integration
- Software Asset Inventory
- Software Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys
- Synchronization Scheduling
- Task Execution
- Task Scheduling
- Third-Party Integrations
- Threat Detection
- Threat Intelligence
- Threat Response
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Time Tracking
- Troubleshooting
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Uptime Reporting
- Usage Information
- Usage Tracking/Analytics
- User Self-Service Assistance
- User, Role, and Access Management
- VPN
- Version Control
- Virtual Machine Monitoring
- Virtualization
- VoIP
- Voice
- Vulnerability Scanning
- Web Traffic Reporting
- Workflow
- Workflow Automation
- Workflow Management
- Total features137
- 360-Degree Network Visibility
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anomaly Detection
- Anti Virus
- Application Deployment
- Archiving & Retention
- Asset Discovery
- Asset Lifecycle Management
- Asset Policy Management
- Asset Tracking
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automate Ticket Routing
- Automated Routing
- Automated Tasks Routing
- Automated Ticket Creation
- Automated response
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automation
- Autonomous Task Execution
- Backup and Recovery
- Bandwidth Monitoring
- Baseline Manager
- CPU Monitoring
- Capacity Management
- Capacity Planning
- Change Management
- Client Portal
- Cloud Asset Inventory
- Compliance
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Conversation Editor
- Cost Tracking
- Credential Management
- Cross-Platform
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customization
- Dashboard
- Data Encryption
- Data Management
- Data Migration
- Data Recovery
- Data Security
- Data Separation
- Data Visualization
- Decision Making
- Deployment Management
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Disaster Recovery
- Document Processing
- Drag & Drop
- Dynamic Network Optimization
- Email Monitoring
- Email to Case
- Encrypted Data Transmission
- Endpoint Inclusiveness
- Endpoint Management
- Endpoint Protection
- Event Logs
- Feedback Collection
- File Sharing
- For MSPs
- Hardware Asset Inventory
- Help Desk Management
- Human-In-The-Loop
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- ITIL Policy Compliance
- Improvement Suggestions
- Incident Management
- Independent Decision Making
- Integration
- Internationalization
- Intrusion Detection System
- Inventory Management
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Base/Ticket Integration
- Knowledge Management
- License Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile
- Mobile Access
- Mobile Asset Inventory
- Mobile Device Access
- Mobile Device Management
- Mobile User Support
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-Network Capability
- Multi-OS Support
- Multi-User Collaboration
- Multi-platform support
- Multi-step Planning
- Natural Language Interaction
- Natural Language Understanding (NLU)
- Network Analysis
- Network Monitoring
- Network Wide Management
- Packet & Flow Analysis
- Password Management
- Patch Management
- Performance Baseline
- Performance Monitoring
- Performance and Reliability
- Personalization
- Policy Management
- Power Management
- Predictive Analytics
- Predictive Network Maintenance
- Prioritization
- Proactive Assistance
- Proactive Issue Detection
- Problem Solving
- Procurement Management
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Troubleshooting
- Real-Time Updates
- Real-time Alerts
- Release Management
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Reboot
- Remote Update/Installation
- Remote Wiping
- Reporting
- Reporting & Statistics
- Reporting and Alerts
- Reporting/Analytics
- Risk Management
- Role-Based Permissions
- Route To Human
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Security Management
- Self Service Portal
- Self-Healing
- Self-Healing Networks
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Management (Issue Prioritization)
- Service Reporting
- Session Recording
- Social Media Integration
- Software Asset Inventory
- Software Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys
- Synchronization Scheduling
- Task Execution
- Task Scheduling
- Third-Party Integrations
- Threat Detection
- Threat Intelligence
- Threat Response
- Ticket Assignment
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Ticket Status Updates
- Ticketing
- Time Tracking
- Troubleshooting
- Two-Way Audio & Video
- Unattended Access
- Unified Communications Platform
- Uptime Reporting
- Usage Information
- Usage Tracking/Analytics
- User Self-Service Assistance
- User, Role, and Access Management
- VPN
- Version Control
- Virtual Machine Monitoring
- Virtualization
- VoIP
- Voice
- Vulnerability Scanning
- Web Traffic Reporting
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations4
- Acronis Cyber Platform
- Acronis Cyber Protect
- AnyDesk
- Auvik
- Axcient x360Cloud
- Axcient x360Recover
- Bitdefender GravityZone
- Chocolatey
- Cisco Duo
- Clockify
- ConnectWise PSA
- Cynet 360
- Domotz
- Hudu
- IRONSCALES
- IT Glue
- Keeper Business Password Manager
- Keeper Connection Manager
- Keeper Secrets Manager
- Malwarebytes for Teams
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- Okta
- OpenText Core Endpoint Protection
- Rewind
- ScalePad Lifecycle Manager
- ScreenConnect
- Slack
- Threatdown
- Webroot SecureAnywhere
- Xero
- Zapier
- Zomentum Grow
- monday service
- Total integrations36
- Acronis Cyber Platform
- Acronis Cyber Protect
- AnyDesk
- Auvik
- Axcient x360Cloud
- Axcient x360Recover
- Bitdefender GravityZone
- Chocolatey
- Cisco Duo
- Clockify
- ConnectWise PSA
- Cynet 360
- Domotz
- Hudu
- IRONSCALES
- IT Glue
- Keeper Business Password Manager
- Keeper Connection Manager
- Keeper Secrets Manager
- Malwarebytes for Teams
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft SharePoint
- Microsoft Teams
- Miradore Management Suite
- Okta
- OpenText Core Endpoint Protection
- Rewind
- ScalePad Lifecycle Manager
- ScreenConnect
- Slack
- Threatdown
- Webroot SecureAnywhere
- Xero
- Zapier
- Zomentum Grow
- monday service
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