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ConnectWise Automate vs NinjaOne Comparison (2026)
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Good recommendations?
ConnectWise Automate
4.2
(145)5
72
4
41
3
21
2
4
1
7
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
NinjaOne
4.7
(298)5
235
4
54
3
5
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
ConnectWise Automate is the only RMM platform in the industry developed by an MSP for MSPs to automate IT service delivery and drive revenue growth.
NinjaOne unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
145
5
4
3
2
1
72
41
21
4
7
- Value for money
- Ease of use
- Features
- Customer support
60%
would recommend this app4.7
298
5
4
3
2
1
235
54
5
2
2
- Value for money
- Ease of use
- Features
- Customer support
91%
would recommend this appPros
“Its automation, patch management, and endpoint monitoring features can significantly improve efficiency for IT teams and managed service providers. While the interface and learning curve can be challenging at first, the platform provides substantial value once properly configured and integrated into daily workflows.”
PP
Peter P.
Owner
“The platform helps reduce manual workload, improves operational efficiency, and provides strong visibility into system health across managed environments.”
PP
Peter P.
Owner
“A strong solution for its service providers looking for a comprehensive PSA tool especially when supported by proper training and process management.”
ML
Marsha L.
Manager
Pros
“Really good and a massive improvement on our previous RMM platform we used to use, the reporting also gives us a deep insight to potential issues which allows us to be proactive and also creates sales opportunities”
PB
Paul B.
Senior Tech Partner
“Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy.”
Shaun S.
IT Solutions Architect
“She's made sure we have regular check ins on a consistent basis and has gone beyond the scope of an account manager many times by drilling further into our businesses success and offering advice and materials to further the growth of our business.”
BH
Bradley H.
Head of Managed Services
Cons
“Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted.”
JF
Jake F.
Second line Sysadmin
“The support for Apple device has been lacking.”
Philippe C.
IT Director
“I also had a 3rd party work on it with us and they were having a hard time getting PowerShell commands to work most of the time.”
DE
David E.
CEO
Cons
“One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports.”
TM
Tou M.
IT Technician
“Reporting is the weakest area — the built-in reports are fairly basic and custom reporting takes more effort than it should.”
MR
Mohammed R.
Technical Engineer
“A lot of the areas I may have difficulty with are merely just learning curves on my part.”
BH
Bradley H.
Head of Managed Services
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features117
- AI/Machine Learning
- API
- Access Controls/Permissions
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Tagging
- Asset Tracking
- Audit Management
- Audit Trail
- Authentication
- Automated Containment
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Availability Management
- Availability Testing
- BYOD Management
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Billing & Invoicing
- Bootable Media Creation
- Build Automation
- Business Impact Analysis
- CPU Monitoring
- Capacity Management
- Capacity Planning
- Change Tracking
- Chat/Messaging
- Checklists
- Client Portal
- Cloud Backup
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Alerts
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Cost Tracking
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Management
- Data Migration
- Data Recovery
- Data Replication
- Data Retention Management
- Data Security
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deduplication
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Differential Backup
- Disaster Recovery
- Disk Image Creation
- Disk Partitioning
- Disk Wipe
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Downtime Tracking
- Drag & Drop
- Duplicate Detection
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- External Storage Device Blocking
- FTP Monitoring
- File Encryption
- File Management
- File Quarantining
- File Sharing
- File Sync
- File Transfer
- Firewalls
- For MSPs
- For Websites
- For the IT sector
- Forms Management
- Full Backup
- Generative AI
- HIPAA Compliant
- Help Desk Management
- IOC Verification
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Image Deployment
- Image Merging
- Incident Management
- Incident Response Checklists
- Incremental Backup
- Intrusion Detection System
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Local Server Options
- Location Tracking
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Content Management
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Factor Authentication
- Multi-Location Monitoring
- Multi-OS
- Multi-User Collaboration
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- OS Imaging
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Monitoring
- Policy Management
- Power Management
- Predictive Analytics
- Prioritization
- Procurement Management
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Release Management
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Security Management
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Software Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Synchronization Scheduling
- Task Scheduling
- Threat Intelligence
- Threat Response
- Ticket Management
- Troubleshooting
- Uptime Reporting
- Usage Tracking/Analytics
- VPN
- Version Control
- Virtual Machine Monitoring
- Virtualization
- Vulnerability Scanning
- Web Traffic Reporting
- Total features180
- AI/Machine Learning
- API
- Access Controls/Permissions
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Tagging
- Asset Tracking
- Audit Management
- Audit Trail
- Authentication
- Automated Containment
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Availability Management
- Availability Testing
- BYOD Management
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Billing & Invoicing
- Bootable Media Creation
- Build Automation
- Business Impact Analysis
- CPU Monitoring
- Capacity Management
- Capacity Planning
- Change Tracking
- Chat/Messaging
- Checklists
- Client Portal
- Cloud Backup
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Alerts
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Cost Tracking
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Management
- Data Migration
- Data Recovery
- Data Replication
- Data Retention Management
- Data Security
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deduplication
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Differential Backup
- Disaster Recovery
- Disk Image Creation
- Disk Partitioning
- Disk Wipe
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Downtime Tracking
- Drag & Drop
- Duplicate Detection
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- External Storage Device Blocking
- FTP Monitoring
- File Encryption
- File Management
- File Quarantining
- File Sharing
- File Sync
- File Transfer
- Firewalls
- For MSPs
- For Websites
- For the IT sector
- Forms Management
- Full Backup
- Generative AI
- HIPAA Compliant
- Help Desk Management
- IOC Verification
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Image Deployment
- Image Merging
- Incident Management
- Incident Response Checklists
- Incremental Backup
- Intrusion Detection System
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Local Server Options
- Location Tracking
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Content Management
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Factor Authentication
- Multi-Location Monitoring
- Multi-OS
- Multi-User Collaboration
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- OS Imaging
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Monitoring
- Policy Management
- Power Management
- Predictive Analytics
- Prioritization
- Procurement Management
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Release Management
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Security Management
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Software Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Synchronization Scheduling
- Task Scheduling
- Threat Intelligence
- Threat Response
- Ticket Management
- Troubleshooting
- Uptime Reporting
- Usage Tracking/Analytics
- VPN
- Version Control
- Virtual Machine Monitoring
- Virtualization
- Vulnerability Scanning
- Web Traffic Reporting
Integrations
- Total integrations4
- 3CX
- Acronis Cyber Platform
- Acronis Cyber Protect
- Adobe Acrobat
- Android 11
- Autotask PSA
- Auvik
- Axonius
- Azure DevOps
- Bitdefender GravityZone
- Bitwarden
- Blackpoint MDR
- Blumira
- Cavelo Attack Surface Management
- Cisco Duo
- Claude
- ClickUp
- Comarch ECM Accounts Payable
- ConnectWise PSA
- Cortex XDR
- CrowdStrike Falcon Cloud Security
- DNSFilter
- Debian
- DeskDay
- Drata
- Dropsuite Email Archiving
- Dynamics 365 Sales
- Exotel Harmony Platform
- FortiClient
- Freshdesk
- Freshservice
- GLPI
- Genuity IT Admin Suite
- Google Authenticator
- Guardz
- HaloITSM
- HaloPSA
- Hudu
- IRONSCALES
- IT Glue
- InsightIDR
- IntSights
- Intercept X Endpoint
- Jira
- Liongard
- MSP360 Backup
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft Teams
- Notion
- Okta
- OpenText Content Management
- OpenText Core Endpoint Protection
- OpsGenie
- PDQ Deploy & Inventory
- PRTG
- PaperCut
- PowerSchool SIS
- QuickBooks Online
- Reftab
- RemotePC
- RepairShopr
- RoboShadow
- ScalePad Lifecycle Manager
- ScreenConnect
- Secureframe
- SentiOne
- SentinelOne Singularity Cloud Security
- SherpaDesk
- SolarWinds Observability
- Squirrel
- Stellar
- SuperOps
- TANSS
- Tableau
- Teams Manager
- Tenable Vulnerability Management
- Trend Micro Antivirus +
- Vanta
- Veeam Data Cloud for Microsoft 365
- Veeam Data Platform
- Webroot SecureAnywhere
- Windows 11
- Woodstock Optimization Studio
- Xero
- Zammad
- Zendesk AI
- iOS14
- Total integrations91
- 3CX
- Acronis Cyber Platform
- Acronis Cyber Protect
- Adobe Acrobat
- Android 11
- Autotask PSA
- Auvik
- Axonius
- Azure DevOps
- Bitdefender GravityZone
- Bitwarden
- Blackpoint MDR
- Blumira
- Cavelo Attack Surface Management
- Cisco Duo
- Claude
- ClickUp
- Comarch ECM Accounts Payable
- ConnectWise PSA
- Cortex XDR
- CrowdStrike Falcon Cloud Security
- DNSFilter
- Debian
- DeskDay
- Drata
- Dropsuite Email Archiving
- Dynamics 365 Sales
- Exotel Harmony Platform
- FortiClient
- Freshdesk
- Freshservice
- GLPI
- Genuity IT Admin Suite
- Google Authenticator
- Guardz
- HaloITSM
- HaloPSA
- Hudu
- IRONSCALES
- IT Glue
- InsightIDR
- IntSights
- Intercept X Endpoint
- Jira
- Liongard
- MSP360 Backup
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft Teams
- Notion
- Okta
- OpenText Content Management
- OpenText Core Endpoint Protection
- OpsGenie
- PDQ Deploy & Inventory
- PRTG
- PaperCut
- PowerSchool SIS
- QuickBooks Online
- Reftab
- RemotePC
- RepairShopr
- RoboShadow
- ScalePad Lifecycle Manager
- ScreenConnect
- Secureframe
- SentiOne
- SentinelOne Singularity Cloud Security
- SherpaDesk
- SolarWinds Observability
- Squirrel
- Stellar
- SuperOps
- TANSS
- Tableau
- Teams Manager
- Tenable Vulnerability Management
- Trend Micro Antivirus +
- Vanta
- Veeam Data Cloud for Microsoft 365
- Veeam Data Platform
- Webroot SecureAnywhere
- Windows 11
- Woodstock Optimization Studio
- Xero
- Zammad
- Zendesk AI
- iOS14
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