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Deepser vs Empolis Industrial Knowledge Comparison (2026)
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Good recommendations?
Deepser
5
36
4
18
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Empolis Industrial Knowledge
5
10
4
4
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Deepser is a Help Desk and Ticketing solution designed to simplify support operations. Native AI helps classify requests, surface relevant information and accelerate resolutions, allowing teams to deliver better service while reducing manual effort.
Empolis Industrial Knowledge is pooling valuable service expertise in a central portal, helping users to solve customer cases more quickly & efficiently. With digitalized expert knowledge at hand, employees are simply guided to solutions for complex problems.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
58
5
4
3
2
1
36
18
4
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.7
14
5
4
3
2
1
10
4
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Navpreet K.
IT developer
Jonny R.
dott.
Andreas V.
IT OPS MANAGER
Pros
Not enoughreviews yet
Cons
Not enoughreviews yet
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review4 years ago
Key features
- Total features167
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Barcode/Ticket Scanning
- Billable Items Tracking
- Billing & Invoicing
- CMDB
- CRM
- Calendar Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Visualization
- Decision Support
- Device Auto Discovery
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Feedback Management
- Forms Management
- Full Text Search
- Gantt/Timeline View
- Generative AI
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Impact Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Mobile Alerts
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Projects
- OSHA Compliance
- Online Forums
- Patch Management
- Performance Metrics
- Personalization
- Portfolio Management
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Progress Tracking
- Project Management
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Relationship Mapping
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Rich Text Editor
- SSL Security
- Safety Incident Management
- Sales Pipeline Management
- Sales Reports
- Scheduled/Automated Reports
- Scheduling
- Segmentation
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- User Management
- WYSIWYG Editor
- Website Integration
- Widgets
- Wiki
- Workflow Automation
- Workflow Management
- Total features46
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Barcode/Ticket Scanning
- Billable Items Tracking
- Billing & Invoicing
- CMDB
- CRM
- Calendar Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Visualization
- Decision Support
- Device Auto Discovery
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Feedback Management
- Forms Management
- Full Text Search
- Gantt/Timeline View
- Generative AI
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Impact Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Mobile Alerts
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Projects
- OSHA Compliance
- Online Forums
- Patch Management
- Performance Metrics
- Personalization
- Portfolio Management
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Progress Tracking
- Project Management
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Relationship Mapping
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Rich Text Editor
- SSL Security
- Safety Incident Management
- Sales Pipeline Management
- Sales Reports
- Scheduled/Automated Reports
- Scheduling
- Segmentation
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- User Management
- WYSIWYG Editor
- Website Integration
- Widgets
- Wiki
- Workflow Automation
- Workflow Management
Integrations
- Total integrations16
- 3CX
- AnyDesk
- Confluence
- Connect
- Datto RMM
- Dropbox
- Dynamics 365
- Google Calendar
- JIRA Service Management
- Jira
- ManageEngine OpManager
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Lens
- Microsoft Teams
- Ninja
- Proalpha
- SAP Analytics Cloud
- Salesforce Service Cloud
- Splashtop
- SugarCRM Mailchimp Integration
- Supremo Remote Desktop
- TeamViewer ONE
- Zendesk AI
- Zendesk Suite
- baramundi Management Suite
- Total integrations13
- 3CX
- AnyDesk
- Confluence
- Connect
- Datto RMM
- Dropbox
- Dynamics 365
- Google Calendar
- JIRA Service Management
- Jira
- ManageEngine OpManager
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Lens
- Microsoft Teams
- Ninja
- Proalpha
- SAP Analytics Cloud
- Salesforce Service Cloud
- Splashtop
- SugarCRM Mailchimp Integration
- Supremo Remote Desktop
- TeamViewer ONE
- Zendesk AI
- Zendesk Suite
- baramundi Management Suite
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