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Device42, A Freshworks Company vs N-central Comparison (2026)
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Freshservice
4.5
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Good recommendations?
Device42, A Freshworks Company
4.8
(91)5
71
4
18
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
N-central
4.2
(253)5
108
4
107
3
18
2
11
1
9
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more
N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
91
5
4
3
2
1
71
18
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
91%
would recommend this app4.2
253
5
4
3
2
1
108
107
18
11
9
- Value for money
- Ease of use
- Features
- Customer support
62%
would recommend this appPros
“Device42’s dependency mapping gave us a much clearer understanding of how systems were connected, making change planning more reliable and reducing unexpected outages during maintenance activities.”
UD
Utkarsha D.
Computer Engineer
“An easy-to-use and scalable ITSM platform that simplifies workflows and improves efficiency, though increasing costs for additional teams and advanced features may affect affordability as organizations expand”
Balanjaneya S.
Software Engineer
“The platform handles enterprise-scale infrastructure well, with solid change management tools and clear visibility into how assets relate to each other”
TB
Tejaswi B.
Production Support Specialist
Pros
“On a technical level, the platform delivers on its primary promises: the alerting is dependable, and the agent deployment and patch management provide a reliable foundation for basic endpoint maintenance. When the "lights are on," the software does exactly what it needs to do to keep a fleet stable.”
CP
Christian P.
Sys Admin
“Also, the ability to push 3rd party applications has been a big help. And we have just now activated the Microsoft Intune integration through NCentral which will allow us to automatically install the most up to date NCentral Agent on Autopilot deployed devices while they are being set up. And I also love the easy access to the Microsoft Intune Dashboard from NCentral.”
DI
Dennis I.
IT Support Administrator
“Its flexibility and scalability make it ideal for managing both small and large customer environments, and their customer support team is knowledgeable, responsive, and helpful when resolving issues or optimizing platform performance.”
SO
Sean O.
Senior Cyber Security Engineer
Cons
“A powerful IT management platform that resolves incidents and asset issues effectively, but its outdated UI, occasional lag, and complex navigation make it harder to use.”
aN
akshith N.
R and D Analyst
“Device42 offers strong CMDB and asset tracking, but lacks some modern, innovative IT operations features.”
Bk
Bhagyesh k.
Java backend developer
“Reasonable pricing and solid CMDB features, but the UI feels dated and AI capabilities need improvement.”
HS
Harsha S.
Full stack developer
Cons
“The way patch approval rule engine needs an overhaul and simplification, as they way it is currently designed is obtuse and requires hours with support to understand what it is actually doing on the backend and what will and won't be approved and why.”
AA
Andrew A.
Security Architect
“The formatting is strange and unprofessional, making it difficult to hand these documents directly to clients without extensive manual editing or external tools to make the data digestible.”
CP
Christian P.
Sys Admin
“Certain workflows—like policy management, reporting customization, or navigating between device views—can feel a bit clunky or outdated compared to more modern RMM platforms.”
Olti G.
CEO
- Vendor responds to reviews
- Last review16 days ago
- Vendor responds to reviews
- Last review5 months ago
Key features
- Total features23
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Approval Process Control
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Audit
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- BYOD Management
- Backup and Recovery
- Bandwidth Monitoring
- Baseline Manager
- Behavioral Analysis
- Behavioral Analytics
- Billing & Invoicing
- Blockage
- Build Automation
- CPU Monitoring
- Capacity Management
- Change Management
- Chat/Messaging
- Cloud Asset Inventory
- Compliance
- Compliance Management
- Compliance Tracking
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Cost Tracking
- Credential Management
- Cross-system Integration
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Protection
- Data Security
- Data Storage Management
- Data Visualization
- Database Monitoring
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Encryption
- Endpoint Management
- Endpoint Protection
- Energy Consumption
- Event Analysis
- Event Logs
- For MSPs
- Generative AI
- HIPAA Compliant
- Hardware Asset Inventory
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inventory Management
- IoT
- Issue Auditing
- Issue Management
- Knowledge Management
- License Management
- Maintenance Management
- Maintenance Scheduling
- Managed Services
- Mobile Asset Inventory
- Mobile Device Management
- Monitoring
- Multi-Device Support
- Network Access
- Network Analysis
- Network Automation
- Network Mapping
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Performance Monitoring
- Policy Management
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Problem Management
- Processes
- Procurement Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time alerting
- Release Management
- Remediation Management
- Remote Access
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Root Cause Analysis
- SSL Security
- Scaling
- Scheduling
- Search/Filter
- Secure Data Storage
- Secure Login
- Security
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Server Performance
- Service Catalog
- Service Level Agreement (SLA) Management
- ServiceNow Integration
- Simple Network Management Protocol (SNMP)
- Software Asset Inventory
- Space Planning
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Tagging
- Task Management
- Task Scheduling
- Third-Party Integration
- Third-Party Integrations
- Threat Response
- Threshold Alerts
- Ticket Management
- Trend Analysis
- Troubleshooting
- Two-Factor Authentication
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Value
- Virtual Machine Monitoring
- Visual Analytics
- Vulnerability Scanning
- Web Threat Management
- Web Traffic Reporting
- Workflow Automation
- Workflow Management
- Total features169
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Approval Process Control
- Asset Discovery
- Asset Lifecycle Management
- Asset Tracking
- Audit
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- BYOD Management
- Backup and Recovery
- Bandwidth Monitoring
- Baseline Manager
- Behavioral Analysis
- Behavioral Analytics
- Billing & Invoicing
- Blockage
- Build Automation
- CPU Monitoring
- Capacity Management
- Change Management
- Chat/Messaging
- Cloud Asset Inventory
- Compliance
- Compliance Management
- Compliance Tracking
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Cost Tracking
- Credential Management
- Cross-system Integration
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Protection
- Data Security
- Data Storage Management
- Data Visualization
- Database Monitoring
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Encryption
- Endpoint Management
- Endpoint Protection
- Energy Consumption
- Event Analysis
- Event Logs
- For MSPs
- Generative AI
- HIPAA Compliant
- Hardware Asset Inventory
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Inventory Management
- IoT
- Issue Auditing
- Issue Management
- Knowledge Management
- License Management
- Maintenance Management
- Maintenance Scheduling
- Managed Services
- Mobile Asset Inventory
- Mobile Device Management
- Monitoring
- Multi-Device Support
- Network Access
- Network Analysis
- Network Automation
- Network Mapping
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Performance Monitoring
- Policy Management
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Problem Management
- Processes
- Procurement Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time alerting
- Release Management
- Remediation Management
- Remote Access
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Root Cause Analysis
- SSL Security
- Scaling
- Scheduling
- Search/Filter
- Secure Data Storage
- Secure Login
- Security
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Server Performance
- Service Catalog
- Service Level Agreement (SLA) Management
- ServiceNow Integration
- Simple Network Management Protocol (SNMP)
- Software Asset Inventory
- Space Planning
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Tagging
- Task Management
- Task Scheduling
- Third-Party Integration
- Third-Party Integrations
- Threat Response
- Threshold Alerts
- Ticket Management
- Trend Analysis
- Troubleshooting
- Two-Factor Authentication
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Value
- Virtual Machine Monitoring
- Visual Analytics
- Vulnerability Scanning
- Web Threat Management
- Web Traffic Reporting
- Workflow Automation
- Workflow Management
Integrations
- Total integrations5
- 1Password
- Acronis Cyber Platform
- AlertOps
- Automox
- Autotask PSA
- Auvik
- Chef Enterprise Automation Stack
- Cisco Meraki
- CloudBlue
- Computicate PSA
- Confluence
- ConnectWise PSA
- DNSFilter
- DeskDay
- HaloPSA
- Hudu
- Huntress
- IT Glue
- ITBoost
- Jira
- Liongard
- Microsoft 365
- Microsoft Intune
- N-Able MSP Manager
- SIGNL4
- ScalePad Backup Radar
- ScalePad Lifecycle Manager
- SentinelOne Singularity Endpoint
- TOPdesk
- ThreatLocker Zero Trust Platform
- Xurrent
- Zapier
- Zendesk Suite
- ilert
- Total integrations29
- 1Password
- Acronis Cyber Platform
- AlertOps
- Automox
- Autotask PSA
- Auvik
- Chef Enterprise Automation Stack
- Cisco Meraki
- CloudBlue
- Computicate PSA
- Confluence
- ConnectWise PSA
- DNSFilter
- DeskDay
- HaloPSA
- Hudu
- Huntress
- IT Glue
- ITBoost
- Jira
- Liongard
- Microsoft 365
- Microsoft Intune
- N-Able MSP Manager
- SIGNL4
- ScalePad Backup Radar
- ScalePad Lifecycle Manager
- SentinelOne Singularity Endpoint
- TOPdesk
- ThreatLocker Zero Trust Platform
- Xurrent
- Zapier
- Zendesk Suite
- ilert
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