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Device42, A Freshworks Company vs IT Glue Comparison (2026)

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Device42, A Freshworks Company

IT Glue

Overview

Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more

IT Glue is an intelligent Document Management solution designed to help IT teams automate, consolidate and integrate all their critical IT information. Everything you need at your fingertips, with a single source of truth for SOPs, licenses, how-to guides, assets, passwords, vendors and more.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per year

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

Value for money

Ease of use

Features

Customer support

91%

would recommend this app

4.6

342

234

Value for money

Ease of use

Features

Customer support

85%

would recommend this app

Pros

“Device42’s dependency mapping gave us a much clearer understanding of how systems were connected, making change planning more reliable and reducing unexpected outages during maintenance activities.”

Utkarsha D.

Computer Engineer

“An easy-to-use and scalable ITSM platform that simplifies workflows and improves efficiency, though increasing costs for additional teams and advanced features may affect affordability as organizations expand”

Balanjaneya S.

Software Engineer

“The platform handles enterprise-scale infrastructure well, with solid change management tools and clear visibility into how assets relate to each other”

Tejaswi B.

Production Support Specialist

Pros

“Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients.”

Jorge S.

IT Systems Analyst

“The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place.”

Jorge S.

IT Systems Analyst

“It helps keep passwords, notes, procedures, and client details organized so the team is not digging through random places for information.”

Bobby A.

Technical Support

Cons

“A powerful IT management platform that resolves incidents and asset issues effectively, but its outdated UI, occasional lag, and complex navigation make it harder to use.”

akshith N.

R and D Analyst

“Device42 offers strong CMDB and asset tracking, but lacks some modern, innovative IT operations features.”

Bhagyesh k.

Java backend developer

“Reasonable pricing and solid CMDB features, but the UI feels dated and AI capabilities need improvement.”

Harsha S.

Full stack developer

Cons

“A few things: when searching, you cannot tap enter after your search term or an annoying context menu opens that can only be cancelled by pressing escape.”

Matt D.

Support Desk Manager

“The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records.”

Denuka R.

Operations Manager

“The initial time to get going was definitely a lot in our case since we had just a long history of half-hearted documentation and a lot of stale data everywhere.”

Sukhjit S.

System Administrator