FlexNet Manager Suite Reviews

FlexNet Manager Suite

Software asset management & license optimization tool

4.36/5 (11 reviews)

Pros
  • A highly useful platform to build an IT asset management system on. Once integrated with business processes, the tool can easily provide compliance position information without extensive effort.Verified ReviewerRead the full review
  • This software pays for itself in soft and hard savings. The ability to go from big picture to individual compliance is quick and easy.Ivan G.Read the full review
  • All in all this has been a great tool for the purpose we needed it for but the overall install time was extremely high.Joshua G.Read the full review
Cons
  • I have not seen any technical customer service which is more worst than Flexera. For high priority tickets to they don't respond 15 days.Sekhar S.Read the full review
  • The install process is very difficult for large enterprise networks and masking options are limited.Joshua G.Read the full review
  • And it needs a discovery agent for when new non-windows servers are created that are missing Flexera agents.Mark M.Read the full review
88%
recommended this to a friend or a colleague
Garth Honey

FNMS is a pivotal tool for successful management of licensing contractual and financial risk.

Used daily for 1-2 years
Reviewed 2018-04-05
Review Source: Capterra

Pros
- Extremely accurate inventory data using the included Inventory Agent, - Excellent public cloud recognition and application of corresponding product use rights, - Integrates with an extensive range of third party software (inventory sources, CMDB technologies, publisher license management tools, etc), - Excellent support from Flexera including adding new applications to the recognition library upon request, - Great new BI functionality with customisable dash boards and visualisations, - Enables significant cost avoidance and cost minimisation through reclamation of unused software and purchasing based on accurate software deployment and usage data, - Provides recommendations on changes to use rights according to software publisher licensing changes which you can accept or reject based on your specific contract terms/rights, - Feeds in to security activities by provides End of Support and End of Life dates for a wide variety of applications to help with planning of application upgrades and patching, and configurable application black and white lists to easily report on unauthorised software installations, - Best results require SAM integration with business processes including Change Management, SecOps, ITOps, Project Planning, and Procurement in order to best manage financial and contractual risk. The information the platform provides makes this integration key to a variety of business objectives in relation to commercial risk and budget control and predictability.

Cons
It can take some time to get familiar with the extensive features and capabilities. There is a range of powerful features which customers may not be aware of which can deliver significant benefits to the business. Report customisations can be complex but are useful when done right, and the additional Cognos/BI platform provides additional and powerful dash boards and analytics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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David Jensen

The REAL way to SAVE on Software.

Used daily for 2+ years
Reviewed 2016-12-05
Review Source: Capterra

We have been using the FlexNet Manager Suite for the past 4 years in a number of customers and situations. We have seen the product evolve from a desktop tool into an Enterprise Software Management solution cover a vast number of Server based software titles and complex measurements. We have experienced other so called SAM tools and they are still lack the overall flexibility and technology integration which is required in a real SAM practice. FNMS does not do everything, but it fits in well with most software vendor discovery tools and fills the gap of the major software vendors today and covers approximately 80-90% of the spend in most companies. This one fact makes it a must for any organization who is serious about implementing a SAM Practice and providing real and immediate savings to management.

Pros
Completness - many Adaptors to many common discovery tools making it easy to implement. Flexible - Software can be managed, modelled and measured across all variations of metrics Openness - the application allows open access to tables for complex reporting and dashboards where required.

Cons
there needs to be some consistency applied across all publishers. it is quite clear is some parts of the product that certain publishers like Oracle and Microsoft operate different. this is especially difficult in license scoping of Oracle. this could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sekhar Sanapala

Products are good but Flexera known for worst customer service

Used daily for 2+ years
Reviewed 2016-12-05
Review Source: Capterra

I have not seen any technical customer service which is more worst than Flexera For high priority tickets to they don't respond 15 days.

Pros
Nice and easy to use

Cons
Worst customer service

Response from Flexera Software


Based on responses from over 10000 individual surveys returned, our average customer satisfaction for Support Cases is currently at an all-time high of 92%. We attribute this to our hiring and retention of high quality engineers ¿ our average tenure in the Flexera Technical Support team is now over 7 years with many of our most senior engineers having been working with our customers for nearly 20 years, providing rapid problem solving and subsequent resolution. We¿d love the opportunity to address your concerns.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 0/10

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Mark McMullen

A tool that meets all needs both in Licence Financial and Compliance management

Used daily for 2+ years
Reviewed 2018-04-05
Review Source: Capterra

Pros
Flexera has the capability of providing an end-to-end solution for IT supplier contracts from management of Budget, payments (licences and support & maintenance), entitlements, deployment position and compliance. As a whole of IT solution, I don't believe there is any other tool on the market that approaches its capability

Cons
Further development is required around IT financial management, e.g., Flexera doesn't understand a company's financial year. Also, it needs its own (independent) licence SKU database to allow for licence SKU lookup and modelling. Further flexibility in the user interface to allow for non-essential fields to be turned off (not displayed). It needs batch reporting capability of errors reported online, e.g., this licence isn't covered by support and maintenance. Enhancement in the reporting interface to allow for further joining of tables, e.g., reporting on Responsibility assignment or Third-Party vendor assignment. And it needs a discovery agent for when new non-windows servers are created that are missing Flexera agents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Jensen

FNMS is a very flexible and powerful product

Used daily for 2+ years
Reviewed 2018-04-04
Review Source: Capterra

Pros
The power and flexibility of the tool allows almost anything to be achieved for SAM. The ability to build manual inventory, applications and licenses is especially powerful. whilst the Business adaptor allows most metrics to be measured and updated.

Cons
It does take a while to learn the product and that is most likely its largest downfall. The product also needs to change the dashboard as this does not represent reality and often provides a negative view of the position. This is often perceived as a failing of the product by management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Ivan Graack

Software Asset Management and Compliance Single Source of Truth

Used daily for 2+ years
Reviewed 2016-12-05
Review Source: Capterra

I use Flexera currently and also at my previous employer. There is no better way to get ahead of the compliance curve to view your software landscape. This software pays for itself in soft and hard savings. The ability to go from big picture to individual compliance is quick and easy. The ARL is the "secret sauce". The ARL provides that security of no matter what the software companies do with their license models Flexera will keep you up to date with those changes, and in some cases tell you how to manage your landscape better

Pros
The updated ARL providing comfort with the changing licensing landscape.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan Johnston

FNMP continues to be sought out as teams discover its broad view backed by drill down details.

Used daily for 2+ years
Reviewed 2018-04-04
Review Source: Capterra

Pros
Easy interface to navigate. Good control over who can see and do what. Easy to understand dashboard with drill down details provides the ability to see the big picture and back it up with fine detail.

Cons
You really have to understand the license models of your vendors. Big vendors can be particularly difficult. The steepest learning curve is in how to properly model vendors licensing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Adrian Ritz

Exelent support and work with Flexera products

Used daily for 2+ years
Reviewed 2018-04-04
Review Source: Capterra

Pros
It's very robust, but how ever in a big enterprise enviroment with more that 100k clients, you can run in some tricky problems, but the professional services will help you to do the best implementations.

Cons
I'm more on technical implementation, so I can't give my opinion about costs. But from my undestanding there is a fair price and the license is very customizable and fit customer need

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Implementation is simplifying over time. The web user interface is easy to use.

Used daily for 2+ years
Reviewed 2018-04-04
Review Source: Capterra

Pros
A highly useful platform to build an IT asset management system on. Once integrated with business processes, the tool can easily provide compliance position information without extensive effort.

Cons
Implementation documentation remains overly complicated in some places, and frustratingly sparse in others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Joshua Griffith

Great product for wide range of options

Used daily for 1-2 years
Reviewed 2020-01-05
Review Source: Capterra

All in all this has been a great tool for the purpose we needed it for but the overall install time was extremely high

Pros
The software covers a large variety of software platforms reducing the number of application you need for tracking.

Cons
The install process is very difficult for large enterprise networks and masking options are limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Jeff Valen

SAM Leader

Used daily for 1-2 years
Reviewed 2016-12-05
Review Source: Capterra

Tailored to effectively manage software portfolio. FlexNet Management Suite understands today's software license agreements and provides a clear view of your compliance position for each application. Regular updates on software discovery, licenses, and publisher SKU changes keep you up to date.

Pros
Tailored for software management

Cons
Occasionally need to work-a-round in order to accomplish the desired outcome

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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