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License Management Software

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InvGate Assets logo
4.6
15

Asset Management & Software License Management

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.0
    Customer support
    4.7
Pros and Cons from InvGate Assets users   
avatar
+10
It should also be noted that whenever we request assistance, the help desk responded with a very good help for us.
An app to capture data from mobile devices and then be able to incorporate them into the tool is missing.
What I like the most is the simplicity of installation and how fast it starts to get data from the assets connected to the network.
Monitoring doesn't tell you when a server is offline, and this might be an issue for some.
Simple to use, monitoring of assets is complete and clean, addressing issues on corporate assets is very efficient.
I like the least is that programmed unattended dismantling fails many times.
It's a really good solution to manage the infrastructure giving a lot of rich data to explote the potential of the company.
A very robust tool, the reports are great and it's very easy to use.
I like most is the ease of use and the large number of tasks you can perform with the software.
Has a solid feature set when it comes to IT asset management, adequately covering both hardware and software.
Great product for the price point, cost effective.
My experience with the tool is very good, we can really perform the tasks that we consider that our sector requires.
It is a robust and complete tool. The cost-benefit is exceptional.
It should also be noted that whenever we request assistance, the help desk responded with a very good help for us.
An app to capture data from mobile devices and then be able to incorporate them into the tool is missing.
What I like the most is the simplicity of installation and how fast it starts to get data from the assets connected to the network.
Monitoring doesn't tell you when a server is offline, and this might be an issue for some.
Simple to use, monitoring of assets is complete and clean, addressing issues on corporate assets is very efficient.
I like the least is that programmed unattended dismantling fails many times.
It's a really good solution to manage the infrastructure giving a lot of rich data to explote the potential of the company.
A very robust tool, the reports are great and it's very easy to use.
I like most is the ease of use and the large number of tasks you can perform with the software.
Has a solid feature set when it comes to IT asset management, adequately covering both hardware and software.
Great product for the price point, cost effective.
My experience with the tool is very good, we can really perform the tasks that we consider that our sector requires.
It is a robust and complete tool. The cost-benefit is exceptional.
It should also be noted that whenever we request assistance, the help desk responded with a very good help for us.
An app to capture data from mobile devices and then be able to incorporate them into the tool is missing.
What I like the most is the simplicity of installation and how fast it starts to get data from the assets connected to the network.
Monitoring doesn't tell you when a server is offline, and this might be an issue for some.
Simple to use, monitoring of assets is complete and clean, addressing issues on corporate assets is very efficient.
I like the least is that programmed unattended dismantling fails many times.
It's a really good solution to manage the infrastructure giving a lot of rich data to explote the potential of the company.
A very robust tool, the reports are great and it's very easy to use.
I like most is the ease of use and the large number of tasks you can perform with the software.
Has a solid feature set when it comes to IT asset management, adequately covering both hardware and software.
Great product for the price point, cost effective.
My experience with the tool is very good, we can really perform the tasks that we consider that our sector requires.
It is a robust and complete tool. The cost-benefit is exceptional.
Employee Compliance Management logo
4.3
3

Cloud-based Employee Compliance Management Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.0
    Features
    4.0
    Customer support
    5.0
Pros and Cons from Employee Compliance Management users   
No pros & cons found
InvGate Insight logo
4.4
14

A Unified View of Your Assets Inventory

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.1
Pros and Cons from InvGate Insight users   
No pros & cons found
AssetSonar logo
4.7
6

IT Asset Management Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.8
Pros and Cons from AssetSonar users   
No pros & cons found
ManageEngine Endpoint Central logo
4.5
761

Desktop, mobile device & patch management software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.4
Pros and Cons from ManageEngine Endpoint Central users   
+15
Integration with ServiceDesk Plus is great, if it's working. The integrated templates of software to deploy are very great and easy to use.
Companies took huge damage because of covid-19 pandemic. Most of country lost its economic balance.
Cant love it more support is amazing...product is amazing does everything you can think of.
Errors installing software or agent are hard to troubleshoot without having to start over with deployment.
I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports.
The error messaging, most of the times to general.
Best endpoint management solution. Patch management, software deployment, It asset management,desktop configuration are easy to use and fulfill customer requirement.
I miss a function to link deployment packages and templates.
They also have a wonderful ability to take feedback and then have it show up in the product in very little time.
Overall I love using this product. I'm excited to see how it improves over time and adds features.
All the links for help and explain the different ways things work are helpful. Clean interface compared to other products that I have used.
All this from a respected company and at a great price when compared with alternatives. If you what a fully featured suite then Desptop central is the one.
My overall experience has been great. The product is easy to use and helpdesk support is always quick and friendly.
We've a great trial an take the product for the future. Its easy to use and feature rich.
Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.
This product fits our company size much better, is more flexible, requires less training and is more cost effective than SCCM.
Single point of management windows, with all end-point management features integrated in the solution. Simply love the amount of control that our IT team can have to prevent misuse of company assets.
User interface and manage computers is so good.
Integration with ServiceDesk Plus is great, if it's working. The integrated templates of software to deploy are very great and easy to use.
Companies took huge damage because of covid-19 pandemic. Most of country lost its economic balance.
Cant love it more support is amazing...product is amazing does everything you can think of.
Errors installing software or agent are hard to troubleshoot without having to start over with deployment.
I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports.
The error messaging, most of the times to general.
Best endpoint management solution. Patch management, software deployment, It asset management,desktop configuration are easy to use and fulfill customer requirement.
I miss a function to link deployment packages and templates.
They also have a wonderful ability to take feedback and then have it show up in the product in very little time.
Overall I love using this product. I'm excited to see how it improves over time and adds features.
All the links for help and explain the different ways things work are helpful. Clean interface compared to other products that I have used.
All this from a respected company and at a great price when compared with alternatives. If you what a fully featured suite then Desptop central is the one.
My overall experience has been great. The product is easy to use and helpdesk support is always quick and friendly.
We've a great trial an take the product for the future. Its easy to use and feature rich.
Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.
This product fits our company size much better, is more flexible, requires less training and is more cost effective than SCCM.
Single point of management windows, with all end-point management features integrated in the solution. Simply love the amount of control that our IT team can have to prevent misuse of company assets.
User interface and manage computers is so good.
Integration with ServiceDesk Plus is great, if it's working. The integrated templates of software to deploy are very great and easy to use.
Companies took huge damage because of covid-19 pandemic. Most of country lost its economic balance.
Cant love it more support is amazing...product is amazing does everything you can think of.
Errors installing software or agent are hard to troubleshoot without having to start over with deployment.
I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports.
The error messaging, most of the times to general.
Best endpoint management solution. Patch management, software deployment, It asset management,desktop configuration are easy to use and fulfill customer requirement.
I miss a function to link deployment packages and templates.
They also have a wonderful ability to take feedback and then have it show up in the product in very little time.
Overall I love using this product. I'm excited to see how it improves over time and adds features.
All the links for help and explain the different ways things work are helpful. Clean interface compared to other products that I have used.
All this from a respected company and at a great price when compared with alternatives. If you what a fully featured suite then Desptop central is the one.
My overall experience has been great. The product is easy to use and helpdesk support is always quick and friendly.
We've a great trial an take the product for the future. Its easy to use and feature rich.
Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.
This product fits our company size much better, is more flexible, requires less training and is more cost effective than SCCM.
Single point of management windows, with all end-point management features integrated in the solution. Simply love the amount of control that our IT team can have to prevent misuse of company assets.
User interface and manage computers is so good.
OpenGov Permitting & Licensing logo
3.9
76

Build an experience applicants and staff love.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.7
    Ease of use
    3.8
    Features
    3.6
    Customer support
    3.7
Pros and Cons from OpenGov Permitting & Licensing users   
+13
We like the fact it is awesome to share information quickly for in house documents. We appreciate having something that is staying with the technology moves we are seeing grow so rapidly.
My main complaint is the lack of flexibility in the reporting feature.
The original software our staff liked very much as the features were all customized and helpful and the support was in person and helpful.
Sometimes I just deal with the annoying issues and don't bother with support, because, mostly it's not worth it.
I like that I can see all the projects I need to review at once. I also love that applications can be customized.
It may be an administrator option, but completing an item in error cannot be reversed. Also, your own comments cannot be edited.
The amount of information available is fantastic.
Last I knew the code drop down box did not have option for 2019 new codes. It is difficult to process the CO's in Viewpoint it is a lot easier in Opal.
Overall experience is good. Keeps the building permit approval process moving.
The obstacles I encountered were also encountered by the City staff who were charged with configuring the program to perform task that I mentioned earlier.
I like the various features of maps and the intricate details.
With this being a fairly new program most of the problem we run into we can get an answer from the support team within a few house.
Very easy to use and maintain my work loads. This program has streamlined out permit process and has allowed better interaction with various people across all departments.
I do not find creating reports intuitive although I have been doing them for several months now.
Customer Service has been very good, always quick to respond.
Integration very helpful during the covid period. Without the in person transaction the process through Opengov is so much more manageable.
We like the fact it is awesome to share information quickly for in house documents. We appreciate having something that is staying with the technology moves we are seeing grow so rapidly.
My main complaint is the lack of flexibility in the reporting feature.
The original software our staff liked very much as the features were all customized and helpful and the support was in person and helpful.
Sometimes I just deal with the annoying issues and don't bother with support, because, mostly it's not worth it.
I like that I can see all the projects I need to review at once. I also love that applications can be customized.
It may be an administrator option, but completing an item in error cannot be reversed. Also, your own comments cannot be edited.
The amount of information available is fantastic.
Last I knew the code drop down box did not have option for 2019 new codes. It is difficult to process the CO's in Viewpoint it is a lot easier in Opal.
Overall experience is good. Keeps the building permit approval process moving.
The obstacles I encountered were also encountered by the City staff who were charged with configuring the program to perform task that I mentioned earlier.
I like the various features of maps and the intricate details.
With this being a fairly new program most of the problem we run into we can get an answer from the support team within a few house.
Very easy to use and maintain my work loads. This program has streamlined out permit process and has allowed better interaction with various people across all departments.
I do not find creating reports intuitive although I have been doing them for several months now.
Customer Service has been very good, always quick to respond.
Integration very helpful during the covid period. Without the in person transaction the process through Opengov is so much more manageable.
We like the fact it is awesome to share information quickly for in house documents. We appreciate having something that is staying with the technology moves we are seeing grow so rapidly.
My main complaint is the lack of flexibility in the reporting feature.
The original software our staff liked very much as the features were all customized and helpful and the support was in person and helpful.
Sometimes I just deal with the annoying issues and don't bother with support, because, mostly it's not worth it.
I like that I can see all the projects I need to review at once. I also love that applications can be customized.
It may be an administrator option, but completing an item in error cannot be reversed. Also, your own comments cannot be edited.
The amount of information available is fantastic.
Last I knew the code drop down box did not have option for 2019 new codes. It is difficult to process the CO's in Viewpoint it is a lot easier in Opal.
Overall experience is good. Keeps the building permit approval process moving.
The obstacles I encountered were also encountered by the City staff who were charged with configuring the program to perform task that I mentioned earlier.
I like the various features of maps and the intricate details.
With this being a fairly new program most of the problem we run into we can get an answer from the support team within a few house.
Very easy to use and maintain my work loads. This program has streamlined out permit process and has allowed better interaction with various people across all departments.
I do not find creating reports intuitive although I have been doing them for several months now.
Customer Service has been very good, always quick to respond.
Integration very helpful during the covid period. Without the in person transaction the process through Opengov is so much more manageable.
10Duke Enterprise logo
4.8
5

Powerful cloud-based software licensing solution for ISVs.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.8
    Customer support
    5.0
Pros and Cons from 10Duke Enterprise users   
No pros & cons found
EmpowerID logo
0

Identity management & cloud security suite of tools with MFA

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Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from EmpowerID users   
No pros & cons found
Total Network Inventory logo
4.7
7

PC and software audit management software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.3
    Features
    4.6
    Customer support
    4.6
Pros and Cons from Total Network Inventory users   
No pros & cons found
FlexNet Licensing logo
0

Software licensing, renewal and usage management tool

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Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from FlexNet Licensing users   
No pros & cons found
Elm logo
5.0
1

Control who uses your application and retain more customers.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    0.0
    Ease of use
    5.0
    Features
    4.0
    Customer support
    0.0
Pros and Cons from Elm users   
No pros & cons found
Certero for Enterprise SAM logo
4.3
6

Hardware and Software Asset Management Solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.7
    Features
    4.0
    Customer support
    4.8
Pros and Cons from Certero for Enterprise SAM users   
No pros & cons found
Certero for SAP Applications logo
0

Asset management tool to measure usage of SAP applications

visit website
Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from Certero for SAP Applications users   
No pros & cons found
VIZOR License Manager logo
5.0
1

Best practice Software License Management solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    0.0
    Ease of use
    5.0
    Features
    5.0
    Customer support
    0.0
Pros and Cons from VIZOR License Manager users   
No pros & cons found
EZOfficeInventory logo
4.6
1.4K

Asset Tracking and Management Software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.6
Pros and Cons from EZOfficeInventory users   
avatar
avatar
+15
Entering our assets was extremely simple and I am very happy with the ability to customize the software to my requirements.
When booking multiple items at once, it won't tell you if there are booking clashes for any specific item, so each item has to be booked individually which is inefficient and annoying.
Location and service status are also fantastic features that help us run our business more efficiently. I love that it is accessible from anywhere.
The UI is very confusing to learn if you are new to EZO; cannot submit large inventory items (many line items); mobile platform is very heavy and boring.
It's great software for keeping track of equipment assets used on a daily/weekly basis. It's been a great resource for the entire staff, and the customer service is phenomenal.
Software is very confusing. There are many inconsistencies throughout the application.
We looked at several different platforms, but EZOfficeInventory was the best with all the features we wanted, scanning and tracking for the best price.
The implementation phase was a complete disaster. I was never offered the option to have EZ do the implementation and planning.
Being able to integrate Excel into the process makes things so much smoother. The mobile app is almost as user friendly as the desktop version and is super helpful when being constantly on the move.
Our experience has been great. When we needed advice and assistance, EZOfficeInventory support has been available and very helpful.
We have equipment located all over the world, so having an easy and effective tool to track it all is vitally important.
Overall my experience with EZOfficeInventory has been great. The instructor is very helpful and it has made the whole process, especially since this is my first time very simple.
My organization uses the software to keep track of all our of high value assets. EZOfficeInventory makes it easy for us to checkout and track who we have assigned our assets to and where they are.
What I like most about this software is it straight forward ease of use and all the necessary features that a manufacturing company would need.
I enjoy how easy and intuitive EZOfficeInventory is to use on a weekly basis with tracking and receiving assets for our logistics team.
Excellent customer service, the best and faster service and reply.
It will have saved us so much money in the long run and we are now a lot more organised and our sub-contractors are showing more care toward the tools they borrow.
Integration with Zendesk. Easy to import data for assets.
Entering our assets was extremely simple and I am very happy with the ability to customize the software to my requirements.
When booking multiple items at once, it won't tell you if there are booking clashes for any specific item, so each item has to be booked individually which is inefficient and annoying.
Location and service status are also fantastic features that help us run our business more efficiently. I love that it is accessible from anywhere.
The UI is very confusing to learn if you are new to EZO; cannot submit large inventory items (many line items); mobile platform is very heavy and boring.
It's great software for keeping track of equipment assets used on a daily/weekly basis. It's been a great resource for the entire staff, and the customer service is phenomenal.
Software is very confusing. There are many inconsistencies throughout the application.
We looked at several different platforms, but EZOfficeInventory was the best with all the features we wanted, scanning and tracking for the best price.
The implementation phase was a complete disaster. I was never offered the option to have EZ do the implementation and planning.
Being able to integrate Excel into the process makes things so much smoother. The mobile app is almost as user friendly as the desktop version and is super helpful when being constantly on the move.
Our experience has been great. When we needed advice and assistance, EZOfficeInventory support has been available and very helpful.
We have equipment located all over the world, so having an easy and effective tool to track it all is vitally important.
Overall my experience with EZOfficeInventory has been great. The instructor is very helpful and it has made the whole process, especially since this is my first time very simple.
My organization uses the software to keep track of all our of high value assets. EZOfficeInventory makes it easy for us to checkout and track who we have assigned our assets to and where they are.
What I like most about this software is it straight forward ease of use and all the necessary features that a manufacturing company would need.
I enjoy how easy and intuitive EZOfficeInventory is to use on a weekly basis with tracking and receiving assets for our logistics team.
Excellent customer service, the best and faster service and reply.
It will have saved us so much money in the long run and we are now a lot more organised and our sub-contractors are showing more care toward the tools they borrow.
Integration with Zendesk. Easy to import data for assets.
Entering our assets was extremely simple and I am very happy with the ability to customize the software to my requirements.
When booking multiple items at once, it won't tell you if there are booking clashes for any specific item, so each item has to be booked individually which is inefficient and annoying.
Location and service status are also fantastic features that help us run our business more efficiently. I love that it is accessible from anywhere.
The UI is very confusing to learn if you are new to EZO; cannot submit large inventory items (many line items); mobile platform is very heavy and boring.
It's great software for keeping track of equipment assets used on a daily/weekly basis. It's been a great resource for the entire staff, and the customer service is phenomenal.
Software is very confusing. There are many inconsistencies throughout the application.
We looked at several different platforms, but EZOfficeInventory was the best with all the features we wanted, scanning and tracking for the best price.
The implementation phase was a complete disaster. I was never offered the option to have EZ do the implementation and planning.
Being able to integrate Excel into the process makes things so much smoother. The mobile app is almost as user friendly as the desktop version and is super helpful when being constantly on the move.
Our experience has been great. When we needed advice and assistance, EZOfficeInventory support has been available and very helpful.
We have equipment located all over the world, so having an easy and effective tool to track it all is vitally important.
Overall my experience with EZOfficeInventory has been great. The instructor is very helpful and it has made the whole process, especially since this is my first time very simple.
My organization uses the software to keep track of all our of high value assets. EZOfficeInventory makes it easy for us to checkout and track who we have assigned our assets to and where they are.
What I like most about this software is it straight forward ease of use and all the necessary features that a manufacturing company would need.
I enjoy how easy and intuitive EZOfficeInventory is to use on a weekly basis with tracking and receiving assets for our logistics team.
Excellent customer service, the best and faster service and reply.
It will have saved us so much money in the long run and we are now a lot more organised and our sub-contractors are showing more care toward the tools they borrow.
Integration with Zendesk. Easy to import data for assets.
SolarWinds Service Desk logo
4.6
570

IT Service Desk & Asset Management Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.4
    Customer support
    4.6
Pros and Cons from SolarWinds Service Desk users   
+15
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
JIRA Service Management logo
4.5
650

The only ITSM solution built on the Jira platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.5
    Customer support
    4.3
Pros and Cons from JIRA Service Management users   
avatar
+15
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Freshservice logo
4.5
568

A complete IT service management (ITSM) tool for business

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Freshservice users   
avatar
avatar
avatar
+15
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
Reprise License Manager logo
4.9
54

License management system for software publishers & admins

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.5
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Reprise License Manager users   
avatar
avatar
avatar
+15
The team at reprise are very responsive and helpful - their customer service and support are fantastic. We were up and running very quickly with RLM - It just worked as advertised with no fuss.
Additionally, we struggled with understanding how to deal with proxy servers and what types of licensing models we really needed.
We use both node locking and site licences and the ease of switching between the two system is a major benefit. Reprise have been a great company to deal with.
It is difficult to read and understand the documentation.
RLM has really a great support team. The product is good too and very easy to use.
Perhaps most important, we've found RLM to be of the category of 'fire and forget. We implemented it in our software, verified it, and have had to do almost nothing since to keep it up & running.
We have been a customer of Reprise's for many years and have found their solution to be technically excellent.
RLM works well in all our current products, and gets few complaints from customers.
As a new company, they delivered a robust product from the onset and have incrementally continued to improve.
Top notch support team, extremely responsive to questions and issues.
Simple C API that is easy to integrate in any software product on any (RLM supported) platform. Things just work on our clients side.
Integration was relatively straight forward and on the whole definitely less effort than rolling your own solution.
Better documentation might make it easier for new clients. Now that we are there, Reprise License Manager pretty much runs effortlessly in the background.
RLM Does what we want without any bloat and at reasonable cost.
Once we got everything setup, implemented and tested within our software solutions, the licensing manager is now very easy to use, manage and maintain. Setup was the hard part.
Easy to setup, administer and integrate within our software suites.
Costs overall put it slightly in favour on the build vs buy decision. It is not inexpensive but in most cases will cost less than your own solution unless you need something extremely basic.
RLM is an important tool for our licensing and revenue protection from unauthorized use.
The team at reprise are very responsive and helpful - their customer service and support are fantastic. We were up and running very quickly with RLM - It just worked as advertised with no fuss.
Additionally, we struggled with understanding how to deal with proxy servers and what types of licensing models we really needed.
We use both node locking and site licences and the ease of switching between the two system is a major benefit. Reprise have been a great company to deal with.
It is difficult to read and understand the documentation.
RLM has really a great support team. The product is good too and very easy to use.
Perhaps most important, we've found RLM to be of the category of 'fire and forget. We implemented it in our software, verified it, and have had to do almost nothing since to keep it up & running.
We have been a customer of Reprise's for many years and have found their solution to be technically excellent.
RLM works well in all our current products, and gets few complaints from customers.
As a new company, they delivered a robust product from the onset and have incrementally continued to improve.
Top notch support team, extremely responsive to questions and issues.
Simple C API that is easy to integrate in any software product on any (RLM supported) platform. Things just work on our clients side.
Integration was relatively straight forward and on the whole definitely less effort than rolling your own solution.
Better documentation might make it easier for new clients. Now that we are there, Reprise License Manager pretty much runs effortlessly in the background.
RLM Does what we want without any bloat and at reasonable cost.
Once we got everything setup, implemented and tested within our software solutions, the licensing manager is now very easy to use, manage and maintain. Setup was the hard part.
Easy to setup, administer and integrate within our software suites.
Costs overall put it slightly in favour on the build vs buy decision. It is not inexpensive but in most cases will cost less than your own solution unless you need something extremely basic.
RLM is an important tool for our licensing and revenue protection from unauthorized use.
The team at reprise are very responsive and helpful - their customer service and support are fantastic. We were up and running very quickly with RLM - It just worked as advertised with no fuss.
Additionally, we struggled with understanding how to deal with proxy servers and what types of licensing models we really needed.
We use both node locking and site licences and the ease of switching between the two system is a major benefit. Reprise have been a great company to deal with.
It is difficult to read and understand the documentation.
RLM has really a great support team. The product is good too and very easy to use.
Perhaps most important, we've found RLM to be of the category of 'fire and forget. We implemented it in our software, verified it, and have had to do almost nothing since to keep it up & running.
We have been a customer of Reprise's for many years and have found their solution to be technically excellent.
RLM works well in all our current products, and gets few complaints from customers.
As a new company, they delivered a robust product from the onset and have incrementally continued to improve.
Top notch support team, extremely responsive to questions and issues.
Simple C API that is easy to integrate in any software product on any (RLM supported) platform. Things just work on our clients side.
Integration was relatively straight forward and on the whole definitely less effort than rolling your own solution.
Better documentation might make it easier for new clients. Now that we are there, Reprise License Manager pretty much runs effortlessly in the background.
RLM Does what we want without any bloat and at reasonable cost.
Once we got everything setup, implemented and tested within our software solutions, the licensing manager is now very easy to use, manage and maintain. Setup was the hard part.
Easy to setup, administer and integrate within our software suites.
Costs overall put it slightly in favour on the build vs buy decision. It is not inexpensive but in most cases will cost less than your own solution unless you need something extremely basic.
RLM is an important tool for our licensing and revenue protection from unauthorized use.
Alloy Navigator logo
4.6
60

Award winning IT Asset Mgmt and Service Mgmt platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.2
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Alloy Navigator users   
avatar
avatar
avatar
+15
The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
Just gets confusing with the multiple elements.
I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.
I can't find anything that we can call a disadvantage.
Asset tracking, good customization possibilities and Alloy seem willing to help and adapt.
It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find.
Web interface is slick and functional, performs as well as or better than the desktop client.
Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.
Software is reliable, user friendly and you get the results quickly.
It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.
Alloy Navigator - Marvelous tool for Network Inventory.
The technical support are very courtesy, knowledgeable, and professional. The migration process to Alloy Navigator 8.1 was smooth and took a few minutes to complete.
Another feature I like about Alloy software you can exclude devices that are not connected to the network.
We already used Network Inventory and expanding to Alloy's own help desk was a natural step. Alloy Navigator has many features for a low cost and we are slowly moving forward and using more and more.
We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff.
Email integration for alerts on new tickets and updates on existing tickets. Training that Alloy offers is well thought out and contains tons of information.
The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
Just gets confusing with the multiple elements.
I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.
I can't find anything that we can call a disadvantage.
Asset tracking, good customization possibilities and Alloy seem willing to help and adapt.
It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find.
Web interface is slick and functional, performs as well as or better than the desktop client.
Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.
Software is reliable, user friendly and you get the results quickly.
It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.
Alloy Navigator - Marvelous tool for Network Inventory.
The technical support are very courtesy, knowledgeable, and professional. The migration process to Alloy Navigator 8.1 was smooth and took a few minutes to complete.
Another feature I like about Alloy software you can exclude devices that are not connected to the network.
We already used Network Inventory and expanding to Alloy's own help desk was a natural step. Alloy Navigator has many features for a low cost and we are slowly moving forward and using more and more.
We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff.
Email integration for alerts on new tickets and updates on existing tickets. Training that Alloy offers is well thought out and contains tons of information.
The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
Just gets confusing with the multiple elements.
I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.
I can't find anything that we can call a disadvantage.
Asset tracking, good customization possibilities and Alloy seem willing to help and adapt.
It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find.
Web interface is slick and functional, performs as well as or better than the desktop client.
Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.
Software is reliable, user friendly and you get the results quickly.
It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.
Alloy Navigator - Marvelous tool for Network Inventory.
The technical support are very courtesy, knowledgeable, and professional. The migration process to Alloy Navigator 8.1 was smooth and took a few minutes to complete.
Another feature I like about Alloy software you can exclude devices that are not connected to the network.
We already used Network Inventory and expanding to Alloy's own help desk was a natural step. Alloy Navigator has many features for a low cost and we are slowly moving forward and using more and more.
We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff.
Email integration for alerts on new tickets and updates on existing tickets. Training that Alloy offers is well thought out and contains tons of information.
Inventory360 logo
4.7
48

empowering innovation

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.8
Pros and Cons from Inventory360 users   
No pros & cons found
2Checkout logo
4.2
86

Online payment processing and billing platform

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.1
    Features
    4.3
    Customer support
    3.9
Pros and Cons from 2Checkout users   
avatar
avatar
avatar
+15
The customer support is very responsive and helpful and it's excellence warrants the fairly high price.
Avangate merged with the horrible company 2Checkout (worst I've experienced in this sector!) earlier this year and plans to operate under the name of 2Checkout in the future.
They have a very robust API and their platform is pretty comprehensive with a LOT of features.
Their fraud protection could use improvement. The platform is not very intuitive at all.
We have a great experience with 2checkout. The support is also excellent.
In some contries you get a bank loan more easily. The worst part it that if you are not approved, you will not know why.
My so far experience with 2checkout is very smooth and good. I would definitely recommend this to others as well.
The customer service is terrible and non responsive.
Ease of use of desktop and mobile. Will process the grand majority of transactions and have never really given us any issues to this day.
Everything was solved quickly on their part, but it created inconvenience for the clients.
The payoneer card integration is really great as well. The Google authenticator 2 factor login also makes me feel secure regarding access to my dashboard and funds.
Great customer service ( both for myself as a customer and my customers who purchase through them ). Deal with tax complexities such as VAT allowing me to focus on developing and selling my software.
Once you have been authorized to use it, you have many options to configure and the checkout pages are quite nice.
I have been using 2checkout services for 10 years and found it one of the best in the industry.
My billing team likes 2Checkout for hassle-free. Now my company can take payments with PayPal and credit cards from my clients directly on my website without any hassle.
Also we fell in love with the fact that the amount of currencies that they manage was huge compared to other platforms, the withdrawal of the money to our accounts was really smooth most of the time.
Definitly 2 checkout solved the direct purchase on my web, with all the security for the customers, once I had it the sales started easily. The support team is always available and quick in response.
The platform empowers merchants with a suite of features that make it easier for them to reach more customers and increase their revenues.
The customer support is very responsive and helpful and it's excellence warrants the fairly high price.
Avangate merged with the horrible company 2Checkout (worst I've experienced in this sector!) earlier this year and plans to operate under the name of 2Checkout in the future.
They have a very robust API and their platform is pretty comprehensive with a LOT of features.
Their fraud protection could use improvement. The platform is not very intuitive at all.
We have a great experience with 2checkout. The support is also excellent.
In some contries you get a bank loan more easily. The worst part it that if you are not approved, you will not know why.
My so far experience with 2checkout is very smooth and good. I would definitely recommend this to others as well.
The customer service is terrible and non responsive.
Ease of use of desktop and mobile. Will process the grand majority of transactions and have never really given us any issues to this day.
Everything was solved quickly on their part, but it created inconvenience for the clients.
The payoneer card integration is really great as well. The Google authenticator 2 factor login also makes me feel secure regarding access to my dashboard and funds.
Great customer service ( both for myself as a customer and my customers who purchase through them ). Deal with tax complexities such as VAT allowing me to focus on developing and selling my software.
Once you have been authorized to use it, you have many options to configure and the checkout pages are quite nice.
I have been using 2checkout services for 10 years and found it one of the best in the industry.
My billing team likes 2Checkout for hassle-free. Now my company can take payments with PayPal and credit cards from my clients directly on my website without any hassle.
Also we fell in love with the fact that the amount of currencies that they manage was huge compared to other platforms, the withdrawal of the money to our accounts was really smooth most of the time.
Definitly 2 checkout solved the direct purchase on my web, with all the security for the customers, once I had it the sales started easily. The support team is always available and quick in response.
The platform empowers merchants with a suite of features that make it easier for them to reach more customers and increase their revenues.
The customer support is very responsive and helpful and it's excellence warrants the fairly high price.
Avangate merged with the horrible company 2Checkout (worst I've experienced in this sector!) earlier this year and plans to operate under the name of 2Checkout in the future.
They have a very robust API and their platform is pretty comprehensive with a LOT of features.
Their fraud protection could use improvement. The platform is not very intuitive at all.
We have a great experience with 2checkout. The support is also excellent.
In some contries you get a bank loan more easily. The worst part it that if you are not approved, you will not know why.
My so far experience with 2checkout is very smooth and good. I would definitely recommend this to others as well.
The customer service is terrible and non responsive.
Ease of use of desktop and mobile. Will process the grand majority of transactions and have never really given us any issues to this day.
Everything was solved quickly on their part, but it created inconvenience for the clients.
The payoneer card integration is really great as well. The Google authenticator 2 factor login also makes me feel secure regarding access to my dashboard and funds.
Great customer service ( both for myself as a customer and my customers who purchase through them ). Deal with tax complexities such as VAT allowing me to focus on developing and selling my software.
Once you have been authorized to use it, you have many options to configure and the checkout pages are quite nice.
I have been using 2checkout services for 10 years and found it one of the best in the industry.
My billing team likes 2Checkout for hassle-free. Now my company can take payments with PayPal and credit cards from my clients directly on my website without any hassle.
Also we fell in love with the fact that the amount of currencies that they manage was huge compared to other platforms, the withdrawal of the money to our accounts was really smooth most of the time.
Definitly 2 checkout solved the direct purchase on my web, with all the security for the customers, once I had it the sales started easily. The support team is always available and quick in response.
The platform empowers merchants with a suite of features that make it easier for them to reach more customers and increase their revenues.
CodeMeter logo
4.7
40

Excellence in software protection and license management

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.7
    Customer support
    4.6
Pros and Cons from CodeMeter users   
avatar
avatar
avatar
+15
It is a good platform supports in effective usage and application management, it keeps record of the access of all apps and keep it safe.
The formal documentation does not include how to program the dongles. I had to find a support engineer who wrote a cheat sheet to find the documentation.
It is a good platform that supports in managing, protecting, and collecting all the data of the embedded systems, applications, and all licenses with ease.
Very frustrating in that it isn't documented as well as I require my own software to be documented. I am a physicist who programs as needed.
I am using CodeMeter from past eight months and it is great in integrating various ecosystems and multiple Operating systems to provide secure the software in best possible approach.
The technical documentation to implement the runtime in your software is poor.
It is a good and effective IT operations management platform which support in Security and safety our our IT software and license.
The documentation is not very vocal about how to use the tool, and it may be difficult for beginners. Sometimes, we can see the slowness during testing, especially when dealing with large datasets.
Very good value for money. We are very satisfied with the solution and WiBu as a partner.
I also have enjoyed secure and accurate performance. Very affordable subscriptions and value for money.
It highly helps developers to protect their codes from reverse engineering. Customer supports really supports a lot.
Customer support is very supportive, they resolves the queries immediately.
Launching process and integration went well within the required time limits. The performance has been excellent and I have all the confidence for more achievements using this software.
CodeMeter is rapid response is what I appreciate most about it.
Code Meter provides a useful interface to solve development problem. This helps in providing an Compliance for any development language.
Provides high level copy management. Access control are easy to control and manageable.mostly it's flexible and ease to use.
Easy to implement and navigate. Highly secured and offered wide range of licensing options.
It's easy to use and also a user friendly interface.
It is a good platform supports in effective usage and application management, it keeps record of the access of all apps and keep it safe.
The formal documentation does not include how to program the dongles. I had to find a support engineer who wrote a cheat sheet to find the documentation.
It is a good platform that supports in managing, protecting, and collecting all the data of the embedded systems, applications, and all licenses with ease.
Very frustrating in that it isn't documented as well as I require my own software to be documented. I am a physicist who programs as needed.
I am using CodeMeter from past eight months and it is great in integrating various ecosystems and multiple Operating systems to provide secure the software in best possible approach.
The technical documentation to implement the runtime in your software is poor.
It is a good and effective IT operations management platform which support in Security and safety our our IT software and license.
The documentation is not very vocal about how to use the tool, and it may be difficult for beginners. Sometimes, we can see the slowness during testing, especially when dealing with large datasets.
Very good value for money. We are very satisfied with the solution and WiBu as a partner.
I also have enjoyed secure and accurate performance. Very affordable subscriptions and value for money.
It highly helps developers to protect their codes from reverse engineering. Customer supports really supports a lot.
Customer support is very supportive, they resolves the queries immediately.
Launching process and integration went well within the required time limits. The performance has been excellent and I have all the confidence for more achievements using this software.
CodeMeter is rapid response is what I appreciate most about it.
Code Meter provides a useful interface to solve development problem. This helps in providing an Compliance for any development language.
Provides high level copy management. Access control are easy to control and manageable.mostly it's flexible and ease to use.
Easy to implement and navigate. Highly secured and offered wide range of licensing options.
It's easy to use and also a user friendly interface.
It is a good platform supports in effective usage and application management, it keeps record of the access of all apps and keep it safe.
The formal documentation does not include how to program the dongles. I had to find a support engineer who wrote a cheat sheet to find the documentation.
It is a good platform that supports in managing, protecting, and collecting all the data of the embedded systems, applications, and all licenses with ease.
Very frustrating in that it isn't documented as well as I require my own software to be documented. I am a physicist who programs as needed.
I am using CodeMeter from past eight months and it is great in integrating various ecosystems and multiple Operating systems to provide secure the software in best possible approach.
The technical documentation to implement the runtime in your software is poor.
It is a good and effective IT operations management platform which support in Security and safety our our IT software and license.
The documentation is not very vocal about how to use the tool, and it may be difficult for beginners. Sometimes, we can see the slowness during testing, especially when dealing with large datasets.
Very good value for money. We are very satisfied with the solution and WiBu as a partner.
I also have enjoyed secure and accurate performance. Very affordable subscriptions and value for money.
It highly helps developers to protect their codes from reverse engineering. Customer supports really supports a lot.
Customer support is very supportive, they resolves the queries immediately.
Launching process and integration went well within the required time limits. The performance has been excellent and I have all the confidence for more achievements using this software.
CodeMeter is rapid response is what I appreciate most about it.
Code Meter provides a useful interface to solve development problem. This helps in providing an Compliance for any development language.
Provides high level copy management. Access control are easy to control and manageable.mostly it's flexible and ease to use.
Easy to implement and navigate. Highly secured and offered wide range of licensing options.
It's easy to use and also a user friendly interface.
Torii logo
4.9
26

SaaS usage & cost tracking, optimization & control solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.5
    Customer support
    5.0
Pros and Cons from Torii users   
avatar
avatar
avatar
+15
The Torii team has been awesome from the first contact through post implementation. Best value at a great price.
Some features are still missing, such as the reorganization of tasks within a workflow.
All correspondence with Torii was excellent, easy Sales, implementation, and aftercare is tremendous. Highly recommend for quality product and customer service.
Some features were missing when we started using Torii. Yet all my request were already on Torii's roadmap, some have already been implemented.
Customer support is really willing to help you get the most of the solution and it's very interesting to chat with them on how to improve your processes.
We work in a high turn over industry so new SaaS apps are always being introduced and offboarding is a pain point. Torri simplifies both of those processes for us.
The best thing about this software is the team behind it honestly. Support is super helpful and will literally add new functionality continuously based on feedback and support tickets.
No way to bulk edit users, but its on the roadmap.
Right from the beginning they've been excellent in listening to understand my businesses needs. They've helped deploy Torii and been super responsive with support questions.
All the account reps from Torii have been super helpful and always open to feedback. They listen and are constantly updating the product to meet the needs of their customers.
Myself and the admin team also really appreciate the software application approval process.
Torii has made lots of projects across the company easier, from onboarding and offboarding, to security checks and tracking of expenses. This is a really useful product and so easy to use as well.
The tool has given us eyes on our utilization and provided us cost-saving opportunities. The team is fast to respond and work with you to get the product working the way you wish it.
Easy to use, very powerful workflow tool, a place to consolidate all the current adopted technology across the company.
Overall, Torii is going places and they listen closely to user feedback. From my experience so far the current and future benefits are quite clear.
Torii offers a seamless integration to all major tools to allow tracking of spending and license management that many tools simply overcomplicate.
Torii is easy on the eyes and its easy to operate. Support is quick to answer all my questions and implemented a lot of features that i have requested for.
That said, the software itself is easy to deploy. The integrations are all easy and behind the scenes so you can start getting the data you need right away without any intervention.
The Torii team has been awesome from the first contact through post implementation. Best value at a great price.
Some features are still missing, such as the reorganization of tasks within a workflow.
All correspondence with Torii was excellent, easy Sales, implementation, and aftercare is tremendous. Highly recommend for quality product and customer service.
Some features were missing when we started using Torii. Yet all my request were already on Torii's roadmap, some have already been implemented.
Customer support is really willing to help you get the most of the solution and it's very interesting to chat with them on how to improve your processes.
We work in a high turn over industry so new SaaS apps are always being introduced and offboarding is a pain point. Torri simplifies both of those processes for us.
The best thing about this software is the team behind it honestly. Support is super helpful and will literally add new functionality continuously based on feedback and support tickets.
No way to bulk edit users, but its on the roadmap.
Right from the beginning they've been excellent in listening to understand my businesses needs. They've helped deploy Torii and been super responsive with support questions.
All the account reps from Torii have been super helpful and always open to feedback. They listen and are constantly updating the product to meet the needs of their customers.
Myself and the admin team also really appreciate the software application approval process.
Torii has made lots of projects across the company easier, from onboarding and offboarding, to security checks and tracking of expenses. This is a really useful product and so easy to use as well.
The tool has given us eyes on our utilization and provided us cost-saving opportunities. The team is fast to respond and work with you to get the product working the way you wish it.
Easy to use, very powerful workflow tool, a place to consolidate all the current adopted technology across the company.
Overall, Torii is going places and they listen closely to user feedback. From my experience so far the current and future benefits are quite clear.
Torii offers a seamless integration to all major tools to allow tracking of spending and license management that many tools simply overcomplicate.
Torii is easy on the eyes and its easy to operate. Support is quick to answer all my questions and implemented a lot of features that i have requested for.
That said, the software itself is easy to deploy. The integrations are all easy and behind the scenes so you can start getting the data you need right away without any intervention.
The Torii team has been awesome from the first contact through post implementation. Best value at a great price.
Some features are still missing, such as the reorganization of tasks within a workflow.
All correspondence with Torii was excellent, easy Sales, implementation, and aftercare is tremendous. Highly recommend for quality product and customer service.
Some features were missing when we started using Torii. Yet all my request were already on Torii's roadmap, some have already been implemented.
Customer support is really willing to help you get the most of the solution and it's very interesting to chat with them on how to improve your processes.
We work in a high turn over industry so new SaaS apps are always being introduced and offboarding is a pain point. Torri simplifies both of those processes for us.
The best thing about this software is the team behind it honestly. Support is super helpful and will literally add new functionality continuously based on feedback and support tickets.
No way to bulk edit users, but its on the roadmap.
Right from the beginning they've been excellent in listening to understand my businesses needs. They've helped deploy Torii and been super responsive with support questions.
All the account reps from Torii have been super helpful and always open to feedback. They listen and are constantly updating the product to meet the needs of their customers.
Myself and the admin team also really appreciate the software application approval process.
Torii has made lots of projects across the company easier, from onboarding and offboarding, to security checks and tracking of expenses. This is a really useful product and so easy to use as well.
The tool has given us eyes on our utilization and provided us cost-saving opportunities. The team is fast to respond and work with you to get the product working the way you wish it.
Easy to use, very powerful workflow tool, a place to consolidate all the current adopted technology across the company.
Overall, Torii is going places and they listen closely to user feedback. From my experience so far the current and future benefits are quite clear.
Torii offers a seamless integration to all major tools to allow tracking of spending and license management that many tools simply overcomplicate.
Torii is easy on the eyes and its easy to operate. Support is quick to answer all my questions and implemented a lot of features that i have requested for.
That said, the software itself is easy to deploy. The integrations are all easy and behind the scenes so you can start getting the data you need right away without any intervention.
Yokoy logo
4.5
39

Save money on every dollar spent.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.1
Pros and Cons from Yokoy users   
+11
Yokoy is an easy to setup and easy to use software that helps us with out travel and expense management. We are very happy with Yokoy's solution.
Expenses that need to be charged to a client cannot be managed easily. There should be an option to link expenses directly to a client.
The software is very good the yokoy teams have done a good job. I say thank you for this excellent tool.
Problems with the search function of the Submitters.
We implemented SAP, Microsoft Nav, and Revolut Business, but she is super excited since we use Yokoy. We reduced our subscription spending by 20%-30% of various tools (small tools too) across Unique.
For me there is not much to say except the expectation of being able to link virtual cards to Apple pay.
Easy-to-use, good KI features, good integration with our ERP.
Certain filter functions are seriously missing.
The software is user friendly, easy to use, intelligent reading of receipts, foreign currency management, credit card connection.
Very easy to use mobile experience and spend management. As a CEO, I like most the real-time view to all our expenses, especially the software subscription spending we have at Unique.
It is also very good to integrate with the ERP system.
Overall, I'm really happy. Especially the customer service is top-notch and reacts ultra fast on all enquiries.
It is quick and easy to use for submitting expenses and approve them. It is also easy for Finance to pull reports and issue payments.
Yokoy made my life much easier working with he expense booking and payments.
Yokoy is an easy to setup and easy to use software that helps us with out travel and expense management. We are very happy with Yokoy's solution.
Expenses that need to be charged to a client cannot be managed easily. There should be an option to link expenses directly to a client.
The software is very good the yokoy teams have done a good job. I say thank you for this excellent tool.
Problems with the search function of the Submitters.
We implemented SAP, Microsoft Nav, and Revolut Business, but she is super excited since we use Yokoy. We reduced our subscription spending by 20%-30% of various tools (small tools too) across Unique.
For me there is not much to say except the expectation of being able to link virtual cards to Apple pay.
Easy-to-use, good KI features, good integration with our ERP.
Certain filter functions are seriously missing.
The software is user friendly, easy to use, intelligent reading of receipts, foreign currency management, credit card connection.
Very easy to use mobile experience and spend management. As a CEO, I like most the real-time view to all our expenses, especially the software subscription spending we have at Unique.
It is also very good to integrate with the ERP system.
Overall, I'm really happy. Especially the customer service is top-notch and reacts ultra fast on all enquiries.
It is quick and easy to use for submitting expenses and approve them. It is also easy for Finance to pull reports and issue payments.
Yokoy made my life much easier working with he expense booking and payments.
Yokoy is an easy to setup and easy to use software that helps us with out travel and expense management. We are very happy with Yokoy's solution.
Expenses that need to be charged to a client cannot be managed easily. There should be an option to link expenses directly to a client.
The software is very good the yokoy teams have done a good job. I say thank you for this excellent tool.
Problems with the search function of the Submitters.
We implemented SAP, Microsoft Nav, and Revolut Business, but she is super excited since we use Yokoy. We reduced our subscription spending by 20%-30% of various tools (small tools too) across Unique.
For me there is not much to say except the expectation of being able to link virtual cards to Apple pay.
Easy-to-use, good KI features, good integration with our ERP.
Certain filter functions are seriously missing.
The software is user friendly, easy to use, intelligent reading of receipts, foreign currency management, credit card connection.
Very easy to use mobile experience and spend management. As a CEO, I like most the real-time view to all our expenses, especially the software subscription spending we have at Unique.
It is also very good to integrate with the ERP system.
Overall, I'm really happy. Especially the customer service is top-notch and reacts ultra fast on all enquiries.
It is quick and easy to use for submitting expenses and approve them. It is also easy for Finance to pull reports and issue payments.
Yokoy made my life much easier working with he expense booking and payments.