FootPrints service desk Pricing, Features, Reviews & Comparison of Alternatives

FootPrints service desk

IT service desk automation software for mid-size organizations

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FootPrints service desk overview

FootPrints service desk is an IT service desk management & automation software for mid-size organizations, with personalized portals & a mobile-optimized interface. Users can create personalized experiences for their employees to increase their productivity, while Admins can quickly configure end-to-end business services for IT and beyond. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more.

With the service desk tools, users can create incidents with the click of a button, either from scratch or using one of the many pre-built templates for common incidents. Incidents can be assigned to employees and be tracked throughout their resolution. A knowledge base can be created in order to facilitate customer self service with the aim of reducing customer service requests, and different knowledge bases can be created for different types of users.

FootPrints service desk integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. With configuration management capabilities, FootPrints service desk serves to streamline the automation of service delivery and improve employee satisfaction.
www.bmc.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English, French, German, Portuguese, Spanish
FootPrints service desk screenshot: Utilize drag & drop workflow designerRevolutionize your Service Desk with FootPrintsFootPrints service desk screenshot: Manage actionsFootPrints service desk screenshot: Manage personalized portals FootPrints service desk screenshot: View current activity FootPrints service desk screenshot: Access IT knowledge baseFootPrints service desk screenshot: See visual impact analysisBMC FootPrints: Much More Than A Traditional Help Desk

FootPrints service desk reviews

There are currently no reviews of FootPrints service desk.
 

FootPrints service desk pricing

Pricing options
Free trial
Subscription
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To receive accurate pricing, contact FootPrints service desk directly.

FootPrints service desk features

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Drag & Drop Interface
Real Time Data
Real Time Monitoring
Reporting & Statistics
Third Party Integration
Workflow Management

Access Control (79 other apps)
Application Integration (69 other apps)
Collaboration Tools (68 other apps)
Data Import/Export (84 other apps)
Monitoring (190 other apps)
Projections (64 other apps)
Real Time Reporting (65 other apps)
SSL Security (71 other apps)

Additional information for FootPrints service desk

Key features of FootPrints service desk

  • Service desk management
  • Service requests
  • Activity tracking
  • Activity management
  • History tracking
  • Data visualization
  • Visual impact analysis
  • Knowledge base
  • Progress tracking
  • Feedback management
  • Approval process control
  • Auditing
  • Assessment management
  • Service catalog
  • Portfolio management
  • Records management
  • Automatic notifications
  • Activity dashboard
  • Workflow management
  • Business process control
  • Drag & drop interface
  • Customizable reporting
  • Service level management
  • Alerts / escalation
  • Client management
  • Third party integration
  • Real time data
  • Remote control
  • Dynamic SQL link
  • Ticket management
  • CRM integration
  • API
  • Web Service API
  • Customer experience management
  • Incident management
  • Support ticket tracking
  • Request assignment
  • Self service portal
  • Feedback collection
  • Customizable approvals
  • Change management
  • Configuration management
  • Version control
  • Configurable workflow
  • Dashboard creation
  • Reporting & statistics
  • Event triggered actions
  • Escalation management
  • Survey management
  • Client portal
  • Real time monitoring
  • Project management
  • Prioritizing
  • Audit trail
  • Active Directory integration
View All Features

Benefits

Supports native client management integration with BMC Client Management, Active Directory and SQL databases.

Includes drag and drop workflow designer to automate business processes and tasks and incorporate rules and approvals.

Offers an intuitive mobile interface from which users can view assignments, manage cases, and update records.

Allows users to create unlimited portals for different types of business users and manage permissions to control who has access to which areas.

Provides reporting capabilities so that users can gain insight into metrics such as open incidents, unresolved incidents, incidents by priority, and more.