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FootPrints

IT service desk automation software for mid-size businesses.

Table of Contents

Is this product right for your business?

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FootPrints - 2025 Pricing, Features, Reviews & Alternatives

What is FootPrints?

FootPrints service desk is an IT service desk management & automation software for mid-size organizations, with personalized portals & a mobile-optimized interface. Users can create personalized experiences for their employees to increase their productivity, while Admins can quickly configure end-to-end business services for IT and beyond. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more.

With the service desk tools, users can create incidents with the click of a button, either from scratch or using one of the many pre-built templates for common incidents. Incidents can be assigned to employees and be tracked throughout their resolution. A knowledge base can be created in order to facilitate customer self service with the aim of reducing customer service requests, and different knowledge bases can be created for different types of users.

FootPrints service desk integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. With configuration management capabilities, FootPrints service desk serves to streamline the automation of service delivery and improve employee satisfaction.

Benefits of using FootPrints

Supports native client management integration with BMC Client Management, Active Directory and SQL databases.

Includes drag and drop workflow designer to automate business processes and tasks and incorporate rules and approvals.

Offers an intuitive mobile interface from which users can view assignments, manage cases, and update records.

Allows users to create unlimited portals for different types of business users and manage permissions to control who has access to which areas.

Provides reporting capabilities so that users can gain insight into metrics such as open incidents, unresolved incidents, incidents by priority, and more.

Starting from

1000

Alternatives with better value for money

FootPrints's key features

Most critical features, based on insights from FootPrints users:

Incident Management

3.3

(3)

Self Service Portal

3.3

(3)

Knowledge Base Management

3.5

(2)

Support Ticket Management

2.0

(2)

Remote Access/Control

1.0

(1)

Problem Management

5.0

(1)

All FootPrints features

Features rating:

3.5

(34)

Alerts/Escalation

5.0

(1)

Alerts/Notifications

1.0

(1)

Support Ticket Tracking

1.0

(1)

Audit Trail

(0)

Change Management

5.0

(1)

Workflow Management

1.0

(1)

Third-Party Integrations

(0)

Reporting & Statistics

(0)

Release Management

(0)

Project Management

(0)

Prioritization

(0)

Drag & Drop

(0)

Dashboard Creation

(0)

Customizable Reports

(0)

CRM

(0)

Contract/License Management

(0)

Configuration Management

4.0

(1)

Capacity Management

(0)

Availability Management

5.0

(1)

Asset Tracking

4.0

(1)

Approval Process Control

(0)

API

(0)

Activity Tracking

(0)

Activity Dashboard

(0)

FootPrints alternatives

FootPrints

3.5

(34)

Starting from

1000

Free trial

Free version

Ease of Use

3.4

Features

3.5

Value for Money

3.4

Customer Support

3.6

SysAid

4.5

(485)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Zoho Desk

4.5

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

BOSSDesk

4.7

(126)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.7

Customer Support

4.8

FootPrints pricing

Value for money rating:

3.4

Starting from

1000

Per Feature

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

FootPrints integrations (2)

Integrations rated by users

We looked through 34 user reviews, to identify which products are mentioned as FootPrints integrations, and what is the users perception.

Zoho CRM

Integration rating: 4.0 (1)

“In Footprints we could have a request for some communication with an end customer (for selling or product demos), but that activities are attended by a team that doesn't use Footprints, then Footprints send the request info to the Zoho CRM specific account of the customer to notify the respective account manager to make contact with the end customer.”

Gerardo Varillas

Product Manager

Other top integrations

BeyondTrust Remote Support

FootPrints support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Chat

24/7 (Live rep)

FAQs/Forum

Email/Help Desk

Phone Support

Training options

Documentation

Live Online

Videos

In Person

Webinars

FootPrints reviews

Overall rating

3.5

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6.86/10

Rating distribution

Pros

“The efficiency gains helps the corporate departments accomplish more in less time with streamlined processes.”

Rocky F.

IT Support Supervisor

“We then use Footprints in IT Project Management (Footprints forms are super customizable and this was very useful for registering and monitoring projects).”

Alessandro M.

IT Governance Consultant

“I like the amount of services I can access with FootPrints, e.g. requesting a help ticket, ordering new computer hardware, and submitting Data Services requests.”

Verified reviewer

Anonymity request

Cons

“Unable to resend attachments from previous ticket updates. Inadequate size limit on attachments; failure to update by email if attachment exceeded limit.”

Verified reviewer

Anonymity request

“Every time there is an issue, ends up it's usually a know defect. There are so many known defects with this garbage software that it causes memory leaks.”

Verified reviewer

Anonymity request

“We have consistent deadlock errors on the database, we have tracked it down to the table that contains ALL of the relationships for every item in the system.”

Michael W.

Systems Analyst

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