Explore a recommended list of FootPrints service desk alternatives for your business in 2018. Compare alternatives to FootPrints service desk side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything with one application to allow superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups.Read more about ConnectWise Manage From projects to services, marketing, sales, and finance, ConnectWise Manage brings it all together.
Multi-channel alerting & emergency notification system
AlertFind is a multi-channel IT alerting and emergency notification system designed to help business community professionals notify employees and run incident management during any emergency with features such as multi-channel delivery, real-time updates, geofencing, multi-language support, and more… Read more about AlertFind
RescueAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced remote service levels. The software is used by IT managers, IT consultants, software consultants, MSPs and IT customer support reps to access and control devices remotely and solve technical issues.Read more about RescueAssist RescueAssist offers a complete remote support solution that allows you to access PC, Mac and mobile devices from your desktop or mobile device.
Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity.Read more about Samanage
The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years.
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more.Read more about Kaseya VSA
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools. Read more about Freshservice ServiceDesk
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more.Read more about InvGate Service Desk
SOC 2-compliant IT documentation management platform
IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.Read more about IT Glue
Intelligent platform for business process management
Bpm’online studio is the powerful alliance of BPM (business process management) and case management technologies to effectively manage, optimize and monitor business processes while automating time-consuming operations. Read more about bpm'online studio
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
We offer three products to manage customer support for all size business.
1) Multi channel help desk software
2) Satellite help desk (Multi company help desk )
3) Service desk software (PINKVerify Certified - ITIL / ITSM Complaint) Read more about Vision Helpdesk
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device.Read more about HarmonyPSA
Gain valuable insight
With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions.
With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability.
Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service.
Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
Win more jobs and grow your business with mHelpDesk!
Job Tracking & Invoicing Functionality Through Your Mobile Device
Instant Access to Your Customer Info from any Device - Never Lose Track of Your Jobs or Devices
Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features!
Let mHe… Read more about mHelpDesklpDesk Help You Win More Jobs! mHelpDesk is perfect for Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Pest Control, and many more!
We guarantee mHelpDesk will improve your business!
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experienc… Read more about Jira Service Deske.
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.Read more about Salesforce Service Cloud
Youzer is an online IT and SaaS account management and monitoring software that helps companies to allocate the relevant tools to their employees and control the use of SaaS apps within their IT system. Additional features include anomaly detection, cost analysis, and IT security via the dashboard.Read more about YOUZER
Get instant, secure access to your files, programs, and email from anywhere. Connect quickly and easily, whether you're at work, at home, or on the road. Manage and support unattended computers & POS devices faster and easier. Read more about eBLVD Remote Desktop
Manage your clients requests easily in your team with a beautiful tool. A new type of Helpdesk software invisible to your clients. Sellsy Helpdesk is completely transparent for your clients.
Emails are sent from your personal address and never carry a ticket number.Read more about Sellsy Helpdesk You keep a personal relationship with your clients that won't never know they're dealing with software.
A SaaS solution for mobile, web and cloud based application monitoring
HP Performance Anywhere helps your IT organization to measure the performance and availability of your Internet-based applications before they impact end-user experience. Read more about HP Performance Anywhere
When people and process work together, the result is dazzling. Fluid, flexible IT service management makes it possible-powered by Serena Service Manager. On premise or in the Cloud. Read more about Serena Service
Vivantio Pro is flexible, reliable, trusted service management software.
From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Read more about Vivantio Pro
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.Read more about C2 ATOM
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients.Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
The next-generation IT automation & management platform for SMBs & MSPs
GridVision is a powerful automation platform for configuring, monitoring, and managing your Windows-based desktops & servers, whether they're on-premises or in the cloud. Say goodbye to manual procedures and ad hoc tweaks that are risky, error-prone and undocumented.Read more about GridVision Standardized automation policies in GridVision's global runbook make managing your Windows infrastructure repeatable and predictable.
Out of the box, GridVision applies best practices for routine maintenance, configuration, performance monitoring and centralized best practice event analysis across a wide variety of desktop and server applications including Vista, Windows 7, Windows 8, Windows 2003, Windows 2008, Windows 2012, Active Directory, Exchange, SQL Server, IIS, SharePoint and Office 365.
Vorex PSA for service oriented companies is the most comprehensive and easy to use solution in the market. Wether you are an IT service provider, Telecom services provider, or a printer maintenance company; this solution will transform your business and increase your efficiency.Read more about Vorex PSA
With this web-based, no long-term contract solution; you will be able to manage your clients, projects, time, expenses, employees, contracts, SLAs, assets, billing & invoicing, and much more; all from a single portal.
Smart and easy-to-use Help Desk and Knowledgebase solution for your small or medium-size business. Deliver timely support to your customers. Exceed your customers’ expectations! Read more about HelpOnClick Help Desk
Decision tree driven Interactive guides for customer service
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls… Read more about Yonyx
Active Directory Management and Reporting Solution
ManageEngine ADManager Plus is a wholesome yet simple-to-use, web-based Active Directory management solution that makes day-to-day AD management immensely easy. The intuitive user interface of the product gets rid of the monotony in using native AD tools.Read more about ManageEngine ADManager Plus This tool facilitates bulk-creation of AD objects with all properties including Exchange attributes in just a few clicks, or by importing .csv files. ADManager Plus also assists in managing MS-Exchange by creating and configuring mailboxes.
100% customizable Service Desk for any business small or large
Out-of-the-box solution covering all your needs. Manage incidents, problems, tasks and changes. Get the approval from your users. Sign and control SLA contract. Build your configuration database & knowledge base. Read more about ITSM 365
Vivantio ITSM is a comprehensive service management solution chosen by global enterprises for its flexibility and extensibility, making it ideal for large scale, multi-site organizations with complex needs. The control of code-less configuration, the unmatched value of flexible licensing, and the insight of custom reporting are all reasons that orga… Read more about Vivantio ITSMnizations choose Vivantio ITSM. It provides a powerful platform for your complete service management vision throughout your entire organization.
Features include problem, incident and change manager, workflow automation, market-leading analytics, asset management, AD/LDAP sync, SSO, change control, knowledge base, self-service portal, award-winning support and SaaS or on-premise delivery.
TestLodge is an online test management tool designed to be a lot simpler than many traditional tools along with very reasonable price plans. With no user limits and the ability to easily create test suites / test cases along with executing multiple test runs, TestLodge offers both individuals and businesses the basic tools needed to manage their tes… Read more about TestLodgeting.
Helpdesk, service desk and customer support software
Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in.
HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops.
HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and w… Read more about HelpMasterorkflow to help you streamline your customer support operations.
HelpMaster is used in all industry and business applications and can be used for sales, support, customer issues, software bug tracking and more.
With Comindware Tracker you can:
Deliver more efficient IT services with carefully designed, standards-based workflow processes, workflow automation, and integrated task management
Use Comindware’s graphical Workflow Builder and Form Builder to visually and interactively customize IT workflow processes to your exact needs
Automate and strea… Read more about IT Help Deskmline handling of IT help desk requests with automated request routing, prioritization, and escalation
Track issues and automatically generate tasks for each step of the workflow process via exclusive ConnectStep™ technology
Track processing of each request and view its complete history
Resolve issues more efficiently with integrated collaboration features
Manage inventory, catalogs, supplier lists, and an internal knowledgebase
Access real-time status reports, reporting dashboards, and advanced analytics to measure and monitor IT help desk act
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal.Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.
- Supports email, voice, chat, social media and mobile channels
- Works on your iOS, Android and Windows mobile devices
- Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM
- Social media integration with Facebook
- Over 35 languages supported
- Pricing starts at $29/mo/agent
- 30-day Free Trial
Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback.Read more about NeuQs Free Helpdesk
Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive help desk that will improve your levels of service simply by working with it.
It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.
osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent.Read more about osTicket You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.
The easiest way to build your own apps without code.
Quick Base is an application building platform which allows users to create customized business apps with no coding required. The enterprise-ready solution offers tools including workflow automations, notifications and reminders, task management, team collaboration, interactive dashboards, and more.Read more about Quick Base
ITRP provides IT service management in the cloud with free self service. ITRP covers all the core ITIL processes and makes it easy to maintain your service catalog.
What makes ITRP unique is its ability to track not only the SLAs of the services you provide, but also the SLAs of the services you obtain from external service providers.Read more about 4me
With ITRP you can stay in control of the cloud-based services you have sourced for your business end-users. You can even invite your outsourcers into ITRP so that you can work together securely and seamlessly.
Start your 30-day free trial now and you'll be registering your first requests in a less than an hour.
ITRP: Fast. Intuitive. Reliable.
IT management platform for managed service providers
Continuum is a fully-integrated RMM and BDR software built for large & small managed IT providers to aid with proactively managing SMB clients remotely. The fully integrated managed services solution helps efficiently backup, maintain, monitor, and troubleshoot desktops, servers and other endpoints.Read more about Continuum
A PSA alternative to Autotask, Connectwise and Tigerpaw
Affordable, Easy-to-use, One hour setup, data transfer and integration with QuickBooks and email, 30 minutes training and it is ready to go live!
IT Pro Dashboard™ is a total operation management solution designed by an IT company specifically for your IT company.Read more about IT Pro Dashboard This application is developed in response to the growing demand for internal efficiency, accountability and productivity of IT services operations. It helps you to convert non-productive time of your technical staff to billable hours and decrease management, administrative and accounting overheads.
IT Pro Dashboard™ allows you to view all service activity in real-time and make instant changes and updates. A powerful, fully integrated, web-based architecture, the software easily integrates with all of your current business applications including ACT!, QuickBooks and Outlook for extra efficiency and to monitor and manage schedules, orders, billing and time-tracking.
The Service Desk Solution on-premise or in the Cloud!
SupportDesk is an ITIL Support Management and Help Desk App.
Incident, Problem, Change Management, Asset Management, Knowledgebase.
SupportDesk is available both in the Cloud and On-Premises.
Read more about SupportDesk
MuleSoft's Tcat Server is enterprise Tomcat made simple — a fully supported Apache Tomcat server that allows developers to easily build and test today’s connected Web applications, and that simplifies Tomcat management and application provisioning tasks for administrators.Read more about Tcat Server Tcat Server is built on 100% Tomcat, with no changes to the core Tomcat code.
Capabilities include: Deployment, Configuration Mgmt, Diagnostics, Reliable Restarts, Group Management and more.
Integration Platform as a Service for contact centers
SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact cen… Read more about SpiceCSMter will not only provide higher quality service, but at a lower cost.
BeAnywhere Support Express is an advanced Software-as-a-Service solution that allows comprehensive remote access to Microsoft® Windows® and Apple® Mac® computers in order to provide IT Support, as well as system management and monitoring.
Its exclusive peer-to-peer technology allows the delivery of instant, on-demand remote support to any compute… Read more about BeAnywhere Support Expressr in the world, even through firewalls and complex networking configurations. Easily manage, maintain and control unattended systems, assisting several customers simultaneously to increase productivity.
Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers to sell, implement, deliver and bill their services. Thanks to Autotask´s automation and management of your people, projects and processes your business performance will be improved significantly.Read more about Autotask
That means greater efficiency, and more profitability. A bold promise, yes. But we deliver by getting your entire team all working off of literally the same customer and business information, all in real time.
How does this help? By eliminating duplicate data entry, automating numerous functions and giving you complete visibility into:
-What needs to be scheduled
-Which employees are under-utilized
-How long specific tasks are taking
-Which clients are most profitable
And, because everything is kept in one database, Autotask gives you the power to mine your data to answer virtually any other question about your business.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.Read more about Kayako
ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs.Read more about ServiceNow ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!… Read more about Spiceworks
Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one central… Read more about Track-It!ized system.
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