Infraon Infinity - 2026 Pricing, Features, Reviews & Alternatives

Infraon Infinity is an integrated platform that helps organizations ensure scalability with IT infrastructure efficiency and customer success. It empowers users to begin with smaller deployments and expand seamlessly. Administrators can establish an IT infrastructure and customer ecosystem that provides valuable insights for reducing noise, remediation, and predictive analysis.

Its key features include event management, remote event data access, publication, automated workflows, event detection, customizable reporting, hardware & software asset management, noise reduction, incident & fault management, and request and change management with automated remediation. It allows users to perform automated root cause analysis for issue resolution and dependency identification, handle IT issues in real-time, and configure alerts for timely corrective actions.

Infraon Infinity provides users with comprehensive event visibility into multi-vendor ecosystems, prebuilt workflows to convert faults into incidents for effective resolution, and integrated ticketing for asset support, including self-service options. It offers a centralized command center for remote IT, non-IT, and fixed asset lifecycle management. It helps users with accelerated stock and inventory management for asset ROI, availability, and tracking with procurement, status, and geo-map views.

Businesses can gain real-time insights into vendor performance and SLA management, streamline end-to-end tasks with automation accelerators, streamline IT and non-IT SLAs for optimal performance, and monitor real-time service/process availability and performance. It provides integrated ticketing with multi-channel support and chatbot capabilities. Additionally, it helps users monitor automation metrics with a KPI-focused dashboard.

Infraon Infinity offers collaborative support with ticket visibility and multiple team synchronization, appointment setup and live updates, SLA management and performance evaluation from a unified location, and insights-driven reporting for informed decision-making. Users can post and track answers to frequently asked questions and utilize search capabilities for resource location.

Its automated network topology for device mapping and performance monitoring helps organizations gain insights on network device mapping and performance for graphical views and proactive troubleshooting via automated discovery and rule engines. Infraon Infinity also provides application monitoring for databases, web servers, and exchange servers.