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Infraon Infinity Logo

Infraon Infinity

Infraon Infinity

Infraon Infinity - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Infraon Infinity?

Infraon Infinity is an integrated platform that helps organizations ensure scalability with IT infrastructure efficiency and customer success. It empowers users to begin with smaller deployments and expand seamlessly. Administrators can establish an IT infrastructure and customer ecosystem that provides valuable insights for reducing noise, remediation, and predictive analysis.

Its key features include event management, remote event data access, publication, automated workflows, event detection, customizable reporting, hardware & software asset management, noise reduction, incident & fault management, and request and change management with automated remediation. It allows users to perform automated root cause analysis for issue resolution and dependency identification, handle IT issues in real-time, and configure alerts for timely corrective actions.

Infraon Infinity provides users with comprehensive event visibility into multi-vendor ecosystems, prebuilt workflows to convert faults into incidents for effective resolution, and integrated ticketing for asset support, including self-service options. It offers a centralized command center for remote IT, non-IT, and fixed asset lifecycle management. It helps users with accelerated stock and inventory management for asset ROI, availability, and tracking with procurement, status, and geo-map views.

Businesses can gain real-time insights into vendor performance and SLA management, streamline end-to-end tasks with automation accelerators, streamline IT and non-IT SLAs for optimal performance, and monitor real-time service/process availability and performance. It provides integrated ticketing with multi-channel support and chatbot capabilities. Additionally, it helps users monitor automation metrics with a KPI-focused dashboard.

Infraon Infinity offers collaborative support with ticket visibility and multiple team synchronization, appointment setup and live updates, SLA management and performance evaluation from a unified location, and insights-driven reporting for informed decision-making. Users can post and track answers to frequently asked questions and utilize search capabilities for resource location.

Its automated network topology for device mapping and performance monitoring helps organizations gain insights on network device mapping and performance for graphical views and proactive troubleshooting via automated discovery and rule engines. Infraon Infinity also provides application monitoring for databases, web servers, and exchange servers.

Benefits of using Infraon Infinity

With Infraon Infinity, users can deploy a remote SaaS platform that helps manage end-to-end IT and network ecosystems. Leveraging consistent administrative user interfaces and workflows with reusable templates, Infraon Infinity minimizes implementation and integration time, allowing organizations to focus on driving value.

Data Management and Actionable Insights: By harnessing AI and ML's power, Infraon Infinity empowers businesses to maximize data potential. It enables users to streamline and strengthen data management practices by consolidating information generated from unified workflows. However, Infraon Infinity goes beyond data management alone. Through advanced algorithms, it helps users transform cross-functional data into actionable and intuitive insights, enabling informed decision-making.

Interactive and Intuitive User Experience with Powerful Dashboards: Infraon Infinity puts users at the forefront by providing interactive and user-friendly dashboards. With multi-department visibility, these dashboards empower users to accelerate day-to-day tasks, spot anomalies, identify inaccuracies, and address inefficiencies. Users can quickly gain valuable insights and take proactive measures through easy-to-understand data visualization and pre-defined templates.

No more Multi-Vendor Blues: Infraon Infinity eliminates the complexities of managing multiple vendors. Discover enhanced accountability, transparency, and support throughout the vendor journey. With the ability to scale and modernize according to unique business goals, Infraon Infinity offers powerful tools with niche capabilities, all within a single platform. Additionally, users can stay competitive with continuous upgrades and new features that are regularly rolled out.

Other Benefits:

  • Experience the ease of quickly accessing and visualizing data related to your customers, internal teams, and IT operations. Infraon Infinity provides a seamless and comprehensive view of critical information, enabling informed decision-making.
  • Effectively navigate negotiations, streamline renewals and handle cancellations, ensuring a smooth vendor relationship management process.
  • Stay compliant with remote work arrangements by utilizing the authorization & tracking capabilities of Infraon Infinity. Mitigate compliance risks by maintaining visibility and control over remote operations.
  • Manage IT assets & non-IT assets by leveraging Infraon Infinity's automated discovery capabilities. Seamlessly load asset information into a centralized Configuration Management Database (CMDB), ensuring accurate and up-to-date records.
  • Stay on top of asset and service performance by monitoring uptime from a centralized location. Infraon Infinity enables users to track and manage assets and services health and availability, ensuring optimal operational efficiency.
  • Effectively handle incidents by managing them as genuine issues within Infraon Infinity. Streamline incident management processes & ensure prompt resolution, enhancing overall service delivery.
  • Uncover valuable insights into capacity & usage patterns with Infraon Infinity's detailed analysis capabilities. Understand resource utilization trends, optimize capacity planning, and drive organizational efficiency.
  • Promote synergy between customer success & IT teams by integrating AIOPS (Artificial Intelligence for IT Operations) systems. Infraon Infinity facilitates seamless collaboration, enabling synchronized efforts and enhancing overall operational effectiveness.

    • Starting from

    ic-pricetag

    No pricing info

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    Infraon Infinity's key features

    Most critical features, based on insights from Infraon Infinity users:

    Incident Management
    5.0
    (1)
    Alerts/Notifications
    5.0
    (1)
    Reporting & Statistics
    5.0
    (1)
    Service Level Agreement (SLA) Management
    4.0
    (1)
    Customizable Fields
    5.0
    (1)
    Workflow Management
    4.0
    (1)

    All Infraon Infinity features

    Features rating:

    5.0
    (1)

    Access Controls/Permissions
    (0)
    Activity Dashboard
    (0)
    Activity Tracking
    (0)
    Alerts/Escalation
    (0)
    API
    (0)
    Asset Lifecycle Management
    (0)
    Asset Tracking
    (0)
    Audit Management
    (0)
    Automated Routing
    (0)
    Availability Management
    (0)
    Change Management
    (0)
    Collaboration Tools
    (0)
    Contract/License Management
    (0)
    Customizable Branding
    (0)
    Customizable Forms
    (0)
    Customizable Reports
    5.0
    (1)
    Customizable Templates
    (0)
    Dashboard Creation
    (0)
    Data Import/Export
    (0)
    Drag & Drop
    (0)
    Email Management
    (0)
    Email Templates
    (0)
    Help Desk Management
    (0)
    Inventory Management
    (0)
    Knowledge Base Management
    (0)
    Mobile App
    (0)
    Monitoring
    (0)
    Multi-Channel Communication
    (0)
    Performance Metrics
    (0)
    Personalization
    (0)
    Prioritization
    (0)
    Problem Management
    (0)
    Real-Time Notifications
    (0)
    Reporting/Analytics
    (0)
    Self Service Portal
    (0)
    Service Catalog
    (0)
    Single Sign On
    (0)
    Support Ticket Management
    (0)
    Support Ticket Tracking
    (0)
    Surveys & Feedback
    (0)
    Task Management
    (0)
    Third-Party Integrations
    (0)

    Infraon Infinity alternatives

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    Infraon Infinity integrations (1)

    Top integrations

    Infraon Infinity support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    FAQs/Forum
    Knowledge Base
    Phone Support
    24/7 (Live rep)

    Training options

    In Person
    Live Online
    Webinars
    Documentation
    Videos

    Infraon Infinity reviews

    Overall rating

    5.0

    /5

    1

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10
    Rating distribution

    5

    4

    3

    2

    1

    1

    0

    0

    0

    0

    Infraon Infinity FAQs

    Q. Who are the typical users of Infraon Infinity?

    Infraon Infinity has the following typical customers:
    Large Enterprises, Mid Size Business, Public Administrations, Small Business

    These products have better value for money

    Q. What languages does Infraon Infinity support?

    Infraon Infinity supports the following languages:
    English

    Q. Does Infraon Infinity offer an API?

    Yes, Infraon Infinity has an API available for use.

    Q. What level of support does Infraon Infinity offer?

    Infraon Infinity offers the following support options:
    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

    Related categories

    Help Desk
    IT Asset Management
    ITSM