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RMM Pricing, Features, Reviews and Alternatives

RMM product overview

Price starts from

$

50

/momonth

What is RMM?

N-able RMM offers a comprehensive set of tools to secure, maintain, and improve IT operations across client networks of all complexities and sizes. Trusted by over 25,000 MSPs globally, N-able RMM offers powerful platforms with a tailored experience built for your business needs.

Key benefits of using RMM

  • Integrated single pane of glass, bringing everything you manage into one console

  • Simple, powerful automation leads to premier scalability for even the largest or most complex clients

  • Integration with AV, patch management, web protection, backup, and additional security features like predictive analytics and Risk Intelligence data security assessment

  • Lightning fast remote control allows you to identify and and fix any issue, with any endpoint, from anywhere, without disrupting the end-user

  • Integrated service desk to create tickets, customize billing, and effectively run your IT services business

  • Robust out-of-the box reporting offers more than 45 pre-made reports or makes it easy to customize to prove value to your clients

  • Flexible on-premises or hosted implementation for security and ease of use
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Chat
    Knowledge Base
    Phone Support
    Email/Help Desk
    FAQs/Forum

    Training options

    Documentation
    Live Online
    Webinars
    Videos

    RMM pricing information

    Value for money

    4.3

    /5

    68

    Price starts from

    $

    50

    /momonth

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    RMM features

    Functionality

    4.5

    /5

    68
    Total Features100 14 categories

    Most valued features by users

    Reporting/Analytics
    Access Controls/Permissions
    Activity Dashboard
    Alerts/Notifications
    Monitoring
    Collaboration Tools
    Dashboard
    Real Time Monitoring

    RMM users reviews

    Overall rating

    4.4

    /5

    68

    Positive reviews

    93%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.52/10
    Rating distribution

    5

    4

    3

    2

    1

    37

    26

    3

    0

    2

    Pros
    What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.

    AR

    Anonymous Reviewer

    SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients.

    Rex S.

    They are responsive, helpful, and reliable. Their forum is full of advise from other users and it is a great resource not just for solarwinds products, but in general.

    AR

    Anonymous Reviewer

    Cons
    I got a call that we would get extra charges and the value of the product dropped. I paid and asked to cancel.

    AR

    Anonymous Reviewer

    Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.

    AR

    Anonymous Reviewer

    The biggest problem is that the agent can really take over CPU and memory.

    JK

    James K.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    SolarWinds RMM (formerly N-Able) is a great RMM tool

    Reviewed 2 years ago

    Great solution for an RMM tool. The management of the alerts and system is the best overall of the competitors. Would recommend as long as the PSA tool links to it well.

    Pros

    Very intuitive interface and easy to learn. Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.

    Cons

    Remote access software has historically been an additional feature. Very competitive market and some aspects are not the "best" in the market, including remotely connecting to computers. SolarWinds is also only breaking into the PSA market so there is not a direct connecting service to link on day 1 without looking at other vendors.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    A decent mix with different tools

    Reviewed a year ago

    Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.

    Pros

    Solarwinds is building a very broad set of tools helping MSPs and admins manage corporate IT users, networks, and assets. I really like that a big part of their strategy consists of recurring available trainings of not only their own software, but best practices. I have already learned a great deal working with their platform.

    Cons

    They are still growing and adding on. It sometimes gets a little frustrating that all the toolsets are not directly integrated into their RMM platform.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Nice to have all your customers in one place

    Reviewed 2 years ago

    Customer service is hard to reach and slow to respond

    Pros

    The fact that I have all my customer computers in one place

    Cons

    Updates fail constantly and the reason is not clear. Also it doesn't work with trendmicro antivirus which is my solution

    Vendor response

    We're sorry to hear you've experienced some challenges with customer service as we always strive to deliver the best service experience possible. This obviously wasn't what you experienced and that's troublesome. We will reach out to you shortly to hopefully assist you further.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    You don't need to spend more money elsewhere

    Reviewed 2 years ago
    Pros

    The main pro for us has been that it is pay what you use. Many other RMM tools will lock you into 3 year contracts and make you buy hundreds of seats and you will pay for them regardless if you use them or not. We loved that the remote control tool was based on Teamviewer

    Cons

    The initial interface was kind of clunky. And we really didn't like when they changed the remote control client. We've gotten used to it now though.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Amazing remote manamgement software

    Reviewed 2 years ago
    Pros

    I love how simple it is to manage my systems with this software. I can remotely control every single endpoint in my organisation, pull an assest list when I need it, keep an eye on virus threats and even deploy virus protection all via a simple interface

    Cons

    The only additional feature I'd like to see is the ability to freeze the remote display, so the user cannot see what actions are being performed, like entering sensetive parts of systems etc.

    RMM FAQs and common questions

    RMM has the following pricing plans:
    Starting from: $50.00/month
    Pricing model: Subscription
    Free Trial: Available


    RMM has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    RMM supports the following languages:
    English


    RMM supports the following devices:
    Android, iPhone, iPad


    No, RMM does not have an API available.


    RMM offers the following support options:
    24/7 (Live rep), Chat, Knowledge Base, Phone Support, Email/Help Desk, FAQs/Forum

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