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LogMeIn Central vs Syncro Comparison

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Overview

GoTo Central is an endpoint management solution which helps IT professionals to monitor, manage, and secure their organization's...

Category Leaders

Syncro is an integrated RMM, PSA, and remote access platform for MSPs and IT pros that provides all the tools you need to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

46

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

139

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

324

5

4

3

2

1

195

102

21

6

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.7

75

5

4

3

2

1

53

19

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

It's really good at adapting to internet speeds, and it truly feels like you are sitting in front of the computer that you're trying to control. All of the restart options are also really nice.
How you can list all your equipment you need and save them to your users. It's fantastic when you are dealing with more than 100 computers remotely.
If you need a reliable, dependable, great support if you need them I would highly recommend LogMeIn.

Pros

It is great to help our customers, as easy to connect and watch live what they are doing. Also, helping them, without affecting their job, working in the background.
The platform has been nothing short of fantastic. The team behind the product are passionate, responsive and growth minded.
I am very happy and the community support is excellent, great value for money.

Cons

The only thing I don't like about log me in, is that I worry someone in the office can see me accessing my screen while not there.
Sometimes if an area of one of the participants have a slow or shaky internet connection, it makes it difficult to interact with one another on-line.
I ended up in this situation many times and found it a bit frustrating. I understand the security aspect of it.

Cons

Correcting Errors on Paid Invoices with Online Credit Card or ACH Payments is Impossible Without Removing the Payment. With Serialized Products Attached it's a REAL Pain.
The interface is a little outdated and confusing.
Scripts don't always work. Some devices show offline even though they are online.
  • Vendor responds to reviews
  • Last review14 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features62
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Security
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Behavioral Analytics
  • Billable Items Tracking
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Capacity Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Deployment Management
  • Device Management
  • Document Management
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • Expense Tracking
  • For MSPs
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Device Management
  • Monitoring
  • Network Monitoring
  • Network Wide Management
  • Patch Management
  • Policy Management
  • Process/Workflow Automation
  • Project Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Summary Reports
  • Support Ticket Management
  • Task Scheduling
  • Third-Party Integrations
  • Threat Response
  • Time & Expense Tracking
  • Time Tracking
  • User Management
  • Vulnerability Scanning
  • Web Threat Management
  • Workflow Management
  • Total features57
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Security
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Behavioral Analytics
  • Billable Items Tracking
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Capacity Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Deployment Management
  • Device Management
  • Document Management
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • Expense Tracking
  • For MSPs
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Device Management
  • Monitoring
  • Network Monitoring
  • Network Wide Management
  • Patch Management
  • Policy Management
  • Process/Workflow Automation
  • Project Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Summary Reports
  • Support Ticket Management
  • Task Scheduling
  • Third-Party Integrations
  • Threat Response
  • Time & Expense Tracking
  • Time Tracking
  • User Management
  • Vulnerability Scanning
  • Web Threat Management
  • Workflow Management

Integrations

  • Total integrations7
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations31
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

TD
AvatarImg

Teri D.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Syncro logo

Syncro

Started with RepairShopr and upgraded to Syncro

Reviewed 8 months ago

Before we started with Syncro/Repairshopr we had paper only records of our work and used our invoicing system for tracking customer work/purcharses. About 7 years ago we trialed a few different systems and found that RepairShopr fit the way we work the best, had by far the best inventory system and made our workflow, job tracking and billing SOOO much easier. We trailled Syncr a few times as it came out and once we were happy it would replace the other systems we were using for backups RMM etc we made the switch... and we will never look back. It has streamlined our entire business. made everything soo much easier, quicker and simpler.

Pros

The ability to have all your clients details in a central location, see everything in their history, invoices, tickets for all types of jobs plus their assets and any notifications all in one place is absolutely brilliant. The Inventory management is brilliant with alerts sent to the ordering team when item stocks are low and you can trace the items through complete workflows. The Remote Access for Assets works brilliantly and seamlessly for our clients and has been a gamechanger!

Cons

The only con we really have is that at times the Integrations with other systems feels part-finished. Like the functions were added just so they could say they have them and never looked at to see how they could work better. Xero Integrations for example could have the payments functions built in better so that any overpayments can be shown in syncro as a credit. There a a few that we use that have to be checked on to ensure that they are working correctly and removed and reset up when they are not. NONE of the ones that aren't fully functioning are critical to us however so it isn't a huge deal breaker.