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ManageEngine ServiceDesk Plus vs NinjaOne Comparison (2026)
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Good recommendations?
ManageEngine ServiceDesk Plus
4.4
(234)5
129
4
82
3
15
2
5
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
NinjaOne
4.7
(298)5
235
4
54
3
5
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.
NinjaOne unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
234
5
4
3
2
1
129
82
15
5
3
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.7
298
5
4
3
2
1
235
54
5
2
2
- Value for money
- Ease of use
- Features
- Customer support
91%
would recommend this appPros
“ManageEngine ServiceDesk Plus provided a structured and efficient way to manage support requests, incidents, and maintenance tickets across our large zoo.”
CM
Craig M.
It infrastructure engineer
“The out-of-box integration, ability to use APIs for complex integration and not to mention new AI capabilities has given more flexibility to optimise our organisation service delivery.”
RB
Rajneesh B.
IT Consultant
“It handles tickets, assets, and automation well, and once everything is set up, it makes daily support work smoother and more organized.”
Brennan G.
System Administrator
Pros
“Really good and a massive improvement on our previous RMM platform we used to use, the reporting also gives us a deep insight to potential issues which allows us to be proactive and also creates sales opportunities”
PB
Paul B.
Senior Tech Partner
“Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy.”
Shaun S.
IT Solutions Architect
“She's made sure we have regular check ins on a consistent basis and has gone beyond the scope of an account manager many times by drilling further into our businesses success and offering advice and materials to further the growth of our business.”
BH
Bradley H.
Head of Managed Services
Cons
“We also have Endpoint Central Cloud, and I don't like that we cannot use all remote functionalities available for support in this tool when we have integration, it should be nice to have all those remote alternatives directly in ServiceDesk Plus when we are working on support ticket.”
EL
Edier L.
Network administrator
“Some features feel a bit clunky, and a few settings take longer to configure than they should.”
Brennan G.
System Administrator
“The Dark mode feature is not the best solution to making it more easily readable and there are not enough options to make it look better”
AR
Adam R.
Sever Analyst
Cons
“One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports.”
TM
Tou M.
IT Technician
“Reporting is the weakest area — the built-in reports are fairly basic and custom reporting takes more effort than it should.”
MR
Mohammed R.
Technical Engineer
“A lot of the areas I may have difficulty with are merely just learning curves on my part.”
BH
Bradley H.
Head of Managed Services
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features152
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Asset Assignment
- Asset Discovery
- Asset Lifecycle Management
- Asset Tagging
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Containment
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Availability Management
- Availability Testing
- BYOD Management
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Barcoding/RFID
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Benchmarking
- Billing & Invoicing
- Billing & Provisioning
- Bootable Media Creation
- Build Automation
- Business Impact Analysis
- CMDB
- CPU Monitoring
- Call Center Management
- Capacity Management
- Capacity Planning
- Catalog Management
- Change Management
- Change Tracking
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Checklists
- Client Portal
- Cloud Backup
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Alerts
- Configurable Workflow
- Configuration Management
- Content Library
- Continuous Monitoring
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Import/Export
- Data Management
- Data Migration
- Data Recovery
- Data Replication
- Data Retention Management
- Data Security
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deduplication
- Deployment Management
- Depreciation Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Differential Backup
- Disaster Recovery
- Disk Image Creation
- Disk Partitioning
- Disk Wipe
- Disposal Management
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Downtime Tracking
- Drag & Drop
- Duplicate Detection
- Email Alerts
- Email Management
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- External Storage Device Blocking
- FTP Monitoring
- File Encryption
- File Management
- File Quarantining
- File Sharing
- File Sync
- File Transfer
- Firewalls
- Fixed Asset Management
- For MSPs
- For Websites
- For the IT sector
- Forms Management
- Full Backup
- Full Text Search
- Generative AI
- HIPAA Compliant
- Help Desk Management
- Historical Reporting
- IOC Verification
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Image Deployment
- Image Merging
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Incremental Backup
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Live Chat
- Local Server Options
- Location Tracking
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Content Management
- Mobile Device Management
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Factor Authentication
- Multi-Language
- Multi-Location
- Multi-Location Monitoring
- Multi-OS
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- OS Imaging
- Online Forums
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- QR Codes
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Reservations Management
- Resource Allocation & Planning
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Software License Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Web Notifications
- Widgets
- Wiki
- Work Order Management
- Workflow Management
- Total features180
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Application Security
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Asset Assignment
- Asset Discovery
- Asset Lifecycle Management
- Asset Tagging
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Containment
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Automatic User/Device Recognition
- Availability Management
- Availability Testing
- BYOD Management
- Backup Log
- Backup Scheduling
- Backup and Recovery
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Barcoding/RFID
- Bare-Metal Restore
- Baseline Manager
- Behavioral Analytics
- Benchmarking
- Billing & Invoicing
- Billing & Provisioning
- Bootable Media Creation
- Build Automation
- Business Impact Analysis
- CMDB
- CPU Monitoring
- Call Center Management
- Capacity Management
- Capacity Planning
- Catalog Management
- Change Management
- Change Tracking
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Checklists
- Client Portal
- Cloud Backup
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Compression
- Configurable Alerts
- Configurable Workflow
- Configuration Management
- Content Library
- Continuous Monitoring
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Credential Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Import/Export
- Data Management
- Data Migration
- Data Recovery
- Data Replication
- Data Retention Management
- Data Security
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deduplication
- Deployment Management
- Depreciation Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Differential Backup
- Disaster Recovery
- Disk Image Creation
- Disk Partitioning
- Disk Wipe
- Disposal Management
- Document Automation
- Document Capture
- Document Management
- Document Storage
- Documentation Management
- Downtime Tracking
- Drag & Drop
- Duplicate Detection
- Email Alerts
- Email Management
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- External Storage Device Blocking
- FTP Monitoring
- File Encryption
- File Management
- File Quarantining
- File Sharing
- File Sync
- File Transfer
- Firewalls
- Fixed Asset Management
- For MSPs
- For Websites
- For the IT sector
- Forms Management
- Full Backup
- Full Text Search
- Generative AI
- HIPAA Compliant
- Help Desk Management
- Historical Reporting
- IOC Verification
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Image Deployment
- Image Merging
- Incident Management
- Incident Reporting
- Incident Response Checklists
- Incremental Backup
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Library
- Knowledge Management
- License Management
- Live Chat
- Local Server Options
- Location Tracking
- Macros/Templated Responses
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Content Management
- Mobile Device Management
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Factor Authentication
- Multi-Language
- Multi-Location
- Multi-Location Monitoring
- Multi-OS
- Multiple Format Support
- Multiple User Accounts
- Network Analysis
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- OS Imaging
- Online Forums
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- QR Codes
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Reservations Management
- Resource Allocation & Planning
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Software License Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Web Notifications
- Widgets
- Wiki
- Work Order Management
- Workflow Management
Integrations
- Total integrations16
- 3CX
- Acronis Cyber Platform
- Acronis Cyber Protect
- Adobe Acrobat
- Android 11
- Autotask PSA
- Axonius
- Azure DevOps
- Bitdefender GravityZone
- Bitwarden
- Blackpoint MDR
- Blumira
- Cavelo Attack Surface Management
- Cisco Duo
- Claude
- ClickUp
- Comarch ECM Accounts Payable
- ConnectWise PSA
- Cortex XDR
- CrowdStrike Falcon Cloud Security
- DNSFilter
- Debian
- DeskDay
- Drata
- Dropsuite Email Archiving
- Dynamics 365 Sales
- Exotel Harmony Platform
- FortiClient
- Freshdesk
- Freshservice
- GLPI
- Genuity IT Admin Suite
- Google Authenticator
- Guardz
- HaloITSM
- HaloPSA
- Hudu
- IRONSCALES
- IT Glue
- InsightIDR
- IntSights
- Intercept X Endpoint
- Jira
- Liongard
- MSP360 Backup
- ManageEngine ADManager Plus
- ManageEngine ADSelfService Plus
- ManageEngine Analytics Plus
- ManageEngine Applications Manager
- ManageEngine Endpoint Central
- ManageEngine OpManager
- ManageEngine Password Manager Pro
- Microsoft 365
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft Teams
- Notion
- Okta
- OpenText Content Management
- OpsGenie
- PDQ Deploy & Inventory
- PRTG
- PaperCut
- PowerSchool SIS
- QuickBooks Online
- Reftab
- RemotePC
- RepairShopr
- RoboShadow
- ScalePad Lifecycle Manager
- ScreenConnect
- Secureframe
- SentiOne
- SentinelOne Singularity Cloud Security
- SherpaDesk
- Site24x7
- SolarWinds Observability
- Squirrel
- Stellar
- SuperOps
- TANSS
- Tableau
- Teams Manager
- Tenable Vulnerability Management
- Trend Micro Antivirus +
- Vanta
- Veeam Data Cloud for Microsoft 365
- Veeam Data Platform
- Webroot SecureAnywhere
- Windows 11
- Woodstock Optimization Studio
- Xero
- Zammad
- Zendesk AI
- Zoho Analytics
- Zoho Cliq
- Zoho Survey
- Zoho Voice
- iOS14
- Total integrations91
- 3CX
- Acronis Cyber Platform
- Acronis Cyber Protect
- Adobe Acrobat
- Android 11
- Autotask PSA
- Axonius
- Azure DevOps
- Bitdefender GravityZone
- Bitwarden
- Blackpoint MDR
- Blumira
- Cavelo Attack Surface Management
- Cisco Duo
- Claude
- ClickUp
- Comarch ECM Accounts Payable
- ConnectWise PSA
- Cortex XDR
- CrowdStrike Falcon Cloud Security
- DNSFilter
- Debian
- DeskDay
- Drata
- Dropsuite Email Archiving
- Dynamics 365 Sales
- Exotel Harmony Platform
- FortiClient
- Freshdesk
- Freshservice
- GLPI
- Genuity IT Admin Suite
- Google Authenticator
- Guardz
- HaloITSM
- HaloPSA
- Hudu
- IRONSCALES
- IT Glue
- InsightIDR
- IntSights
- Intercept X Endpoint
- Jira
- Liongard
- MSP360 Backup
- ManageEngine ADManager Plus
- ManageEngine ADSelfService Plus
- ManageEngine Analytics Plus
- ManageEngine Applications Manager
- ManageEngine Endpoint Central
- ManageEngine OpManager
- ManageEngine Password Manager Pro
- Microsoft 365
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft SQL Server
- Microsoft Teams
- Notion
- Okta
- OpenText Content Management
- OpsGenie
- PDQ Deploy & Inventory
- PRTG
- PaperCut
- PowerSchool SIS
- QuickBooks Online
- Reftab
- RemotePC
- RepairShopr
- RoboShadow
- ScalePad Lifecycle Manager
- ScreenConnect
- Secureframe
- SentiOne
- SentinelOne Singularity Cloud Security
- SherpaDesk
- Site24x7
- SolarWinds Observability
- Squirrel
- Stellar
- SuperOps
- TANSS
- Tableau
- Teams Manager
- Tenable Vulnerability Management
- Trend Micro Antivirus +
- Vanta
- Veeam Data Cloud for Microsoft 365
- Veeam Data Platform
- Webroot SecureAnywhere
- Windows 11
- Woodstock Optimization Studio
- Xero
- Zammad
- Zendesk AI
- Zoho Analytics
- Zoho Cliq
- Zoho Survey
- Zoho Voice
- iOS14
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