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ManageEngine ServiceDesk Plus Logo

Cloud IT Help Desk Software

Last updated: March 2026

ManageEngine ServiceDesk Plus Alternatives & Competitors (2026)

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Industry


Company size


Freshdesk logo

Online helpdesk system and customer service software

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logo
Freshdesk
logo
ManageEngine ServiceDesk Plus

0.1

4.4

Value for money

4.3
19
per user/per month

Starting price

16
per user/per month

0.1

4.3

Functionality

4.4

Activity Dashboard

4.9/5

Alerts/Notifications

4.5/5

Activity Tracking

4.4/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Freshservice logo

A complete IT service management (ITSM) tool for business

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logo
Freshservice
logo
ManageEngine ServiceDesk Plus

0.1

4.4

Value for money

4.3
29
per user/per month

Starting price

16
per user/per month

0.1

4.3

Functionality

4.4

Analytics

4.4/5

API

4.4/5

Access Controls/Permissions

4.3/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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logo
LiveAgent
logo
ManageEngine ServiceDesk Plus

0.4

4.7

Value for money

4.3
15
per user/per month

Starting price

16
per user/per month

0.2

4.6

Functionality

4.4

Account Management

5/5

Agent Interface

4.8/5

Activity Tracking

4.7/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Zendesk Suite logo

AI powered customer service across all channels

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logo
Zendesk Suite
logo
ManageEngine ServiceDesk Plus

0.1

4.2

Value for money

4.3
39
per user/per month

Starting price

16
per user/per month
4.4

Functionality

4.4

Account Management

5/5

Archiving & Retention

4.6/5

Activity Dashboard

4.6/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Zoho Desk logo

Customer service software for businesses of all sizes

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logo
Zoho Desk
logo
ManageEngine ServiceDesk Plus

0.2

4.5

Value for money

4.3
9
per user/per month

Starting price

16
per user/per month

0.1

4.5

Functionality

4.4

Account Management

5/5

Activity Dashboard

4.8/5

API

4.5/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

SysAid logo

AI-enabled ITSM platform for businesses of all sizes

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logo
SysAid
logo
ManageEngine ServiceDesk Plus

0.2

4.5

Value for money

4.3
Empty state illustration for "No pricing info"

No pricing info

Starting price

16
per user/per month

0.1

4.5

Functionality

4.4

Approval Process Control

4.8/5

API

4.7/5

Alerts/Notifications

4.6/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

JIRA Service Management logo

IT service platform for unified support

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logo
JIRA Service Management
logo
ManageEngine ServiceDesk Plus
4.3

Value for money

4.3
20
per user/per month

Starting price

16
per user/per month

0.1

4.5

Functionality

4.4

Alerts/Notifications

4.4/5

Access Controls/Permissions

4.3/5

Alerts/Escalation

4.2/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Zoho CRM logo

Customer relationship management solution

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logo
Zoho CRM
logo
ManageEngine ServiceDesk Plus
4.3

Value for money

4.3
14
per user/per month

Starting price

16
per user/per month

0.1

4.3

Functionality

4.4

Activity Dashboard

4.6/5

Access Controls/Permissions

4.5/5

Alerts/Notifications

4.4/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Dynamics 365 logo

ERP and CRM applications from Microsoft

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logo
Dynamics 365
logo
ManageEngine ServiceDesk Plus

0.2

4.1

Value for money

4.3
50
per user/per month

Starting price

16
per user/per month

0.1

4.3

Functionality

4.4

Asset Lifecycle Management

4.5/5

Billing & Invoicing

4.5/5

Accounts Receivable

4.4/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

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logo
ServiceNow Customer Service Management
logo
ManageEngine ServiceDesk Plus

0.2

4.1

Value for money

4.3
Empty state illustration for "No pricing info"

No pricing info

Starting price

16
per user/per month

0.1

4.3

Functionality

4.4

API

5/5

Access Controls/Permissions

4.6/5

Alerts/Escalation

4.4/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Agile CRM logo

Sales and marketing CRM for growing businesses

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logo
Agile CRM
logo
ManageEngine ServiceDesk Plus

0.2

4.1

Value for money

4.3
8.99
per feature

Starting price

16
per user/per month

0.3

4.1

Functionality

4.4

Alerts/Escalation

5/5

Activity Dashboard

4/5

Alerts/Notifications

3.3/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

OTRS logo

Helpdesk software for customer service management teams

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logo
OTRS
logo
ManageEngine ServiceDesk Plus

0.2

4.5

Value for money

4.3
Empty state illustration for "No pricing info"

No pricing info

Starting price

16
per user/per month
4.4

Functionality

4.4

Alerts/Notifications

4.8/5

Activity Tracking

4.7/5

Assignment Management

4.7/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Bitrix24 logo

All in one business management workspace

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logo
Bitrix24
logo
ManageEngine ServiceDesk Plus

0.1

4.2

Value for money

4.3
61
flat rate/per month

Starting price

16
per user/per month

0.1

4.3

Functionality

4.4

Activity Tracking

4.4/5

Access Controls/Permissions

4.2/5

Accounting

4/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Issuetrak logo

Issue tracking and workflow automation platform

learn more
logo
Issuetrak
logo
ManageEngine ServiceDesk Plus

0.3

4.6

Value for money

4.3
478
per user/per month

Starting price

16
per user/per month
4.4

Functionality

4.4

Access Controls/Permissions

4.8/5

Alerts/Escalation

4.1/5

Alerts/Notifications

3.8/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

TeamSupport logo

Cloud-based customer support solution for B2B SaaS

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logo
TeamSupport
logo
ManageEngine ServiceDesk Plus

0.1

4.4

Value for money

4.3
29
per user/per month

Starting price

16
per user/per month

0.1

4.3

Functionality

4.4

AI Copilot

5/5

Alerts/Notifications

4.7/5

Alerts/Escalation

4.6/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Salesforce Service Cloud logo

AI powered customer service management platform

learn more
logo
Salesforce Service Cloud
logo
ManageEngine ServiceDesk Plus

0.1

4.2

Value for money

4.3
25
per user/per month

Starting price

16
per user/per month
4.4

Functionality

4.4

Alerts/Notifications

4.6/5

Accounting Integration

4.5/5

Activity Tracking

4.5/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Quickbase logo

Dynamic work management and project platform

learn more
logo
Quickbase
logo
ManageEngine ServiceDesk Plus

0.2

4.1

Value for money

4.3
35
per user/per month

Starting price

16
per user/per month

0.1

4.3

Functionality

4.4

Activity Tracking

4.8/5

API

4.7/5

Access Controls/Permissions

4.3/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

NetSuite logo

AI-powered cloud-based business management suite

learn more
logo
NetSuite
logo
ManageEngine ServiceDesk Plus

0.4

3.9

Value for money

4.3
Empty state illustration for "No pricing info"

No pricing info

Starting price

16
per user/per month

0.2

4.2

Functionality

4.4

Accounting Integration

4.7/5

Accounts Payable

4.5/5

Activity Tracking

4.4/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Cherwell Service Management logo

Customizable IT service management solution

learn more
logo
Cherwell Service Management
logo
ManageEngine ServiceDesk Plus

0.1

4.4

Value for money

4.3
189
per feature/per month

Starting price

16
per user/per month
4.4

Functionality

4.4

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Odoo  logo

All-in-one open-source business software

learn more
logo
Odoo
logo
ManageEngine ServiceDesk Plus

0.2

4.1

Value for money

4.3
31.1
per user/per month

Starting price

16
per user/per month

0.2

4.2

Functionality

4.4

Activity Tracking

4.8/5

Accounting Integration

4.4/5

Activity Dashboard

4.3/5

Top Features

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5