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osTicket vs ManageEngine ServiceDesk Plus Comparison (2026)
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Good recommendations?
osTicket
5
34
4
32
3
10
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ManageEngine ServiceDesk Plus
5
129
4
82
3
15
2
5
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
osTicket is an open source <b>customer support ticket management software</b>. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
76
5
4
3
2
1
34
32
10
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.4
234
5
4
3
2
1
129
82
15
5
3
- Value for money
- Ease of use
- Features
- Customer support
Pros
Jeff C.
IT Assistant Manager
James W.
Operations Manager
Hamed A.
Manager
Pros
Craig M.
It infrastructure engineer
Rajneesh B.
IT Consultant
Brennan G.
System Administrator
Cons
Luka G.
CTO
Jelfry S.
Help desk supervisor
Misty V.
It System Admin
Cons
Edier L.
Network administrator
Brennan G.
System Administrator
Adam R.
Sever Analyst
- Vendor responds to reviews
- Last review5 months ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features15
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Assignment
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Billing & Provisioning
- CMDB
- Call Center Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Depreciation Management
- Disposal Management
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Fixed Asset Management
- Forms Management
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- Online Forums
- Performance Metrics
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- QR Codes
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Reservations Management
- Resource Allocation & Planning
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Software License Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Web Notifications
- Widgets
- Wiki
- Work Order Management
- Workflow Management
- Total features152
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Assignment
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Billing & Provisioning
- CMDB
- Call Center Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Depreciation Management
- Disposal Management
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Fixed Asset Management
- Forms Management
- Full Text Search
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- Online Forums
- Performance Metrics
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- QR Codes
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Reservations Management
- Resource Allocation & Planning
- Rich Text Editor
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Software License Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Web Notifications
- Widgets
- Wiki
- Work Order Management
- Workflow Management
Integrations
- Total integrationsN/A
- Jira
- ManageEngine ADManager Plus
- ManageEngine ADSelfService Plus
- ManageEngine Analytics Plus
- ManageEngine Applications Manager
- ManageEngine Endpoint Central
- ManageEngine OpManager
- ManageEngine Password Manager Pro
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Site24x7
- Zoho Analytics
- Zoho Cliq
- Zoho Survey
- Zoho Voice
- Total integrations16
- Jira
- ManageEngine ADManager Plus
- ManageEngine ADSelfService Plus
- ManageEngine Analytics Plus
- ManageEngine Applications Manager
- ManageEngine Endpoint Central
- ManageEngine OpManager
- ManageEngine Password Manager Pro
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Site24x7
- Zoho Analytics
- Zoho Cliq
- Zoho Survey
- Zoho Voice
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