GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
osTicket vs Milvus Comparison (2026)
Add to Compare
Compare similar apps
Zendesk Suite
4.4
Freshservice
4.5
Good recommendations?
Overview
osTicket is an open source <b>customer support ticket management software</b>. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
76
5
4
3
2
1
34
32
10
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.8
298
5
4
3
2
1
257
36
4
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Jeff C.
IT Assistant Manager
James W.
Operations Manager
Hamed A.
Manager
Pros
Not enoughreviews yet
Cons
Luka G.
CTO
Jelfry S.
Help desk supervisor
Misty V.
It System Admin
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review5 months ago
- Vendor responds to reviews
- Last review8 months ago
Key features
- Total features15
- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Automated Responses
- Automated Routing
- Call Center Management
- Capacity Management
- Chat/Messaging
- Chatbot
- Client Portal
- Compliance Management
- Contract/License Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Macros/Templated Responses
- Maintenance Scheduling
- Mobile App
- Monitoring
- Multi-Channel Communication
- Prioritization
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Templates
- Ticket Management
- Total features49
- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Automated Responses
- Automated Routing
- Call Center Management
- Capacity Management
- Chat/Messaging
- Chatbot
- Client Portal
- Compliance Management
- Contract/License Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Macros/Templated Responses
- Maintenance Scheduling
- Mobile App
- Monitoring
- Multi-Channel Communication
- Prioritization
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Templates
- Ticket Management
Integrations
- Total integrationsN/A
- Total integrations1
Alternatives
Explore similar apps
