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LiveAgent vs Milvus Comparison (2026)
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Good recommendations?
Overview
Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
458
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.8
298
5
4
3
2
1
257
36
4
1
0
- Value for money
- Ease of use
- Features
- Customer support
94%
would recommend this appPros
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
“The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center.”
Ar
Andhale r.
Customer service associate
Pros
Not enoughreviews yet
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
“The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated.”
RC
Ridhima C.
Copywriter
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review9 months ago
Key features
- Total features180
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics and Reporting
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automate Ticket Routing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- CRM
- Call Back
- Call Center Features
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Canned Responses
- Capacity Management
- Case Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Compliance Management
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Response Generation
- Contract/License Management
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Custom Triggers
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer Interaction Automation
- Customer Portal
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Support Portal
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboards
- Data Import & Export Tools
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Discussions/Forums
- Document Processing
- Drag & Drop
- Email Management
- Email Templates
- Email to Case
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Small Businesses
- For Startups
- Forms Management
- Gamification
- Generative AI
- Gmail Integration
- Help Desk
- Help Desk Management
- Human Handover
- Human-in-the-loop (HITL)
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Incident Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- License Management
- Live Chat
- Machine Learning
- Macros
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Mentions
- Menu bars
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Management
- Multi-Channel Social Integration
- Multi-Language
- Multilanguage Support
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- Omnichannel
- Online Forums
- Outbound Call Center
- Performance Evaluation
- Performance Management
- Performance Metrics
- Prioritization
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Ticket Management
- Total features49
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Responses
- Administrator Access
- Agent Interface
- Agent Scheduling and Assignment
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Analytics and Reporting
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Audit Trail
- Automate Ticket Routing
- Automated Attendant
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automatic Call Distribution
- Automation
- Autonomous Task Execution
- Autoresponders
- Blended Call Center
- Branding
- CRM
- Call Back
- Call Center Features
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Canned Responses
- Capacity Management
- Case Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal
- Code-free Development
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Communications Management
- Community Forums
- Compliance Management
- Computer Telephony Integration
- Concurrent Calling
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contextual Response Generation
- Contract/License Management
- Control
- Conversation Archiving
- Conversational AI
- Create Content
- Cross-system Integration
- Custom Triggers
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer Interaction Automation
- Customer Portal
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Support Portal
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboards
- Data Import & Export Tools
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Discussions/Forums
- Document Processing
- Drag & Drop
- Email Management
- Email Templates
- Email to Case
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- File Transfer
- For Small Businesses
- For Startups
- Forms Management
- Gamification
- Generative AI
- Gmail Integration
- Help Desk
- Help Desk Management
- Human Handover
- Human-in-the-loop (HITL)
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IVR
- Inbound Call Center
- Inbound Identification
- Inbound Screen Pop
- Inbox Management
- Incident Management
- Independent Decision Making
- Inquiry Routing
- Integrations
- Intelligent Routing
- Intent Recognition
- Interaction Tracking
- Internal Chat Integration
- Internationalization
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language Detection
- License Management
- Live Chat
- Machine Learning
- Macros
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Mentions
- Menu bars
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Management
- Multi-Channel Social Integration
- Multi-Language
- Multilanguage Support
- Multilingual Support
- Multiple Data Sources
- Multiple Scripts
- Natural Language Interaction
- Natural Language Processing
- Negative Feedback Management
- Notifications
- Offline Form
- Omnichannel
- Online Forums
- Outbound Call Center
- Performance Evaluation
- Performance Management
- Performance Metrics
- Prioritization
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Ticket Management
Integrations
- Total integrations30
- AWeber
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- ChargeDesk
- ClickUp
- FlowHunt
- GetResponse
- GitHub
- Google Workspace
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Microsoft 365
- Nicereply
- Pipedrive
- PrestaShop
- Salesflare
- Salesforce Sales Cloud
- Shopify
- Slack
- Telegram
- Twilio
- Twitter/X
- Viber
- Wix
- WooCommerce
- Zapier
- Total integrations1
- AWeber
- ActiveCampaign
- Adobe Commerce
- BigCommerce
- ChargeDesk
- ClickUp
- FlowHunt
- GetResponse
- GitHub
- Google Workspace
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Microsoft 365
- Nicereply
- Pipedrive
- PrestaShop
- Salesflare
- Salesforce Sales Cloud
- Shopify
- Slack
- Telegram
- Twilio
- Twitter/X
- Viber
- Wix
- WooCommerce
- Zapier
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