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InvGate Service Management vs BMC Helix ITSM Comparison (2026)
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Good recommendations?
InvGate Service Management
5
74
4
28
3
6
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BMC Helix ITSM
5
40
4
53
3
18
2
4
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Use InvGate to manage & automate your IT help desk with ticket management, self-service, SLAs, workflows, gamification, customer feedback, analytics & more.
BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
108
5
4
3
2
1
74
28
6
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.1
116
5
4
3
2
1
40
53
18
4
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Adrian F.
CTO
luis a.
IT Manager
Gustavo C.
IT Administrator
Pros
Aishwarya T.
Salesforce Consultant
Pankaj K.
NOC
Marie J.
Services Architect
Cons
Jessica M.
Operations Associate
Emmanuel G.
Helpdesk Coordinator
Gustavo C.
IT Administrator
Cons
Burak S.
Solution Architect
Marie J.
Services Architect
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features79
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- Availability Management
- CMDB
- Call Center Management
- Change Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Visualization
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Feedback Management
- Generative AI
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SSL Security
- Search
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management
- Total features18
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Automated Routing
- Availability Management
- CMDB
- Call Center Management
- Change Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Visualization
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Feedback Management
- Generative AI
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SSL Security
- Search
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management
Integrations
- Total integrations24
- Asana
- Azure DevOps
- BambooHR
- Confluence
- Deel
- Expensify
- Factorial
- FileWave
- Five9
- Google Calendar
- Greenhouse
- Invgate Asset Management
- Jira
- Lansweeper
- Microsoft Outlook
- Microsoft Teams
- Notion
- Okta
- PeopleForce
- Rippling
- Slack
- Teamtailor
- Twilio
- Yurbi
- Zapier
- Total integrations1
- Asana
- Azure DevOps
- BambooHR
- Confluence
- Deel
- Expensify
- Factorial
- FileWave
- Five9
- Google Calendar
- Greenhouse
- Invgate Asset Management
- Jira
- Lansweeper
- Microsoft Outlook
- Microsoft Teams
- Notion
- Okta
- PeopleForce
- Rippling
- Slack
- Teamtailor
- Twilio
- Yurbi
- Zapier
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