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InvGate Service Management Logo

IT service desk software

Last updated: November 2024

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InvGate Service Management Alternatives & Competitors

Top 2 free alternatives

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


JIRA Service Management logo

The only ITSM solution built on the Jira platform

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Features

Total

JIRA Service Management logo
InvGate Service Management logo

61

112

75

features in common

61

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(706)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

InvGate Service Management logo

InvGate Service Management user ratings

Functionality

4.5
(112)

Top features

  • IT Asset Management

    5.0

  • Help Desk Management

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$19.04/month

Value for money

JIRA Service Management logo
4.3

0.2

InvGate Service Management logo
4.5

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

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Features

Total

Zendesk Suite logo
InvGate Service Management logo

65

179

75

features in common

65

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(4K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

InvGate Service Management logo

InvGate Service Management user ratings

Functionality

4.5
(112)

Top features

  • IT Asset Management

    5.0

  • Help Desk Management

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.3

InvGate Service Management logo
4.5

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Freshdesk logo

Online helpdesk system and customer service software

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Features

Total

Freshdesk logo
InvGate Service Management logo

51

112

75

features in common

51

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Problem Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Drag & Drop

    5.0

InvGate Service Management logo

InvGate Service Management user ratings

Functionality

4.5
(112)

Top features

  • IT Asset Management

    5.0

  • Help Desk Management

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.1

InvGate Service Management logo
4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Freshservice logo

A complete IT service management (ITSM) tool for business

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Features

Total

Freshservice logo
InvGate Service Management logo

60

131

75

features in common

60

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(595)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • Investigation Management

    5.0

InvGate Service Management logo

InvGate Service Management user ratings

Functionality

4.5
(112)

Top features

  • IT Asset Management

    5.0

  • Help Desk Management

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4

0.1

InvGate Service Management logo
4.5

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
SysAid logo

The most advanced AI-powered ITSM platform in the market

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Features

Total

SysAid logo
InvGate Service Management logo

69

122

75

features in common

69

features in common

SysAid logo

SysAid user ratings

Functionality

4.5
(481)

Top features

  • Knowledge Management

    5.0

  • Service Reporting

    5.0

  • Multi-Channel Communication

    5.0

InvGate Service Management logo

InvGate Service Management user ratings

Functionality

4.5
(112)

Top features

  • IT Asset Management

    5.0

  • Help Desk Management

    5.0

  • Workflow Management

    5.0

Pricing

Starting from

$79/month

Value for money

SysAid logo
4.5
InvGate Service Management logo
4.5

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.