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InvGate Service Management vs Milvus Comparison (2026)
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Good recommendations?
InvGate Service Management
5
74
4
28
3
6
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Milvus
5
257
4
36
3
4
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Use InvGate to manage & automate your IT help desk with ticket management, self-service, SLAs, workflows, gamification, customer feedback, analytics & more.
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
108
5
4
3
2
1
74
28
6
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.8
298
5
4
3
2
1
257
36
4
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Adrian F.
CTO
luis a.
IT Manager
Gustavo C.
IT Administrator
Pros
Not enoughreviews yet
Cons
Jessica M.
Operations Associate
Emmanuel G.
Helpdesk Coordinator
Gustavo C.
IT Administrator
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review9 months ago
Key features
- Total features79
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Availability Management
- CMDB
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- License Management
- Macros/Templated Responses
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SSL Security
- Search
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management
- Total features49
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Availability Management
- CMDB
- Call Center Management
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- License Management
- Macros/Templated Responses
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SSL Security
- Search
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management
Integrations
- Total integrations24
- Asana
- Azure DevOps
- BambooHR
- Confluence
- Deel
- Expensify
- Factorial
- FileWave
- Five9
- Google Calendar
- Greenhouse
- Invgate Asset Management
- Jira
- Lansweeper
- Microsoft Outlook
- Microsoft Teams
- Notion
- Okta
- PeopleForce
- Rippling
- Slack
- Teamtailor
- Twilio
- Zapier
- Total integrations1
- Asana
- Azure DevOps
- BambooHR
- Confluence
- Deel
- Expensify
- Factorial
- FileWave
- Five9
- Google Calendar
- Greenhouse
- Invgate Asset Management
- Jira
- Lansweeper
- Microsoft Outlook
- Microsoft Teams
- Notion
- Okta
- PeopleForce
- Rippling
- Slack
- Teamtailor
- Twilio
- Zapier
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