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ServiceNow Problem Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT problem management
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ServiceNow Problem Management - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
ServiceNow Problem Management overview
What is ServiceNow Problem Management?
ServiceNow Problem Management empowers organizations to effectively find and fix persistent IT issues, minimizing the impact of service disruptions before they escalate. ServiceNow also facilitates the acceleration of root cause resolution by correlating problems and coordinating workflows, and aims to eliminate recurring incidents by allowing for proactive mitigation and prevention of problems. ServiceNow Problem Management not only addresses current issues but also employs remediation plans, out-of-the-box best practices, automated notifications, and real-time analytics to improve service reliability and efficiency.
Starting price
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ServiceNow Problem Management’s user interface
ServiceNow Problem Management pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.3
Ease of use
4.0
Customer support
4.3
Reviews sentiment
What do users say about ServiceNow Problem Management?
Another pain point is customization; even something as simple as changing a mandatory field for ticket closure often turns into a bigger task than expected.
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Who uses ServiceNow Problem Management?
Based on 42 verified user reviews.
Company size
Midsize Businesses
Enterprises
Small Businesses
Top industries
Use cases
- Not enough reviewsServiceNow Problem Management's key features
Most critical features, based on insights from ServiceNow Problem Management users:
All ServiceNow Problem Management features
Features rating:
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ServiceNow Problem Management
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ServiceNow Problem Management integrations (7)
Top integrations
ServiceNow Problem Management support options
Typical customers
Platforms supported
ServiceNow Problem Management FAQs
ServiceNow Problem Management has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
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Q. What languages does ServiceNow Problem Management support?
ServiceNow Problem Management supports the following languages:
English
Q. Does ServiceNow Problem Management offer an API?
No, ServiceNow Problem Management does not have an API available.