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ServiceNow vs ManageEngine ServiceDesk Plus Comparison (2026)

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Good recommendations?

ServiceNow

ManageEngine ServiceDesk Plus

Overview

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

100

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

361

199

139

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

4.4

234

129

Value for money

Ease of use

Features

Customer support

75%

would recommend this app

Pros

“Its ability to centralize and automate workflows—everything from IT support tickets to HR and operations—making processes faster, more organized, and easier to manage in one platform.”

Melinda W.

Owner

“ServiceNow provides strong workflow automation, customizable modules, and clear reporting, and its Change Management features make it easy to track, approve, and control changes consistently.”

Jared S.

Software Developer and Consultant

“ServiceNow also helps organizations maintain better security practices through access controls, monitoring, and detailed records.”

Edwin V.

Dev Manager

Pros

“ManageEngine ServiceDesk Plus provided a structured and efficient way to manage support requests, incidents, and maintenance tickets across our large zoo.”

Craig M.

It infrastructure engineer

“The out-of-box integration, ability to use APIs for complex integration and not to mention new AI capabilities has given more flexibility to optimise our organisation service delivery.”

Rajneesh B.

IT Consultant

“It handles tickets, assets, and automation well, and once everything is set up, it makes daily support work smoother and more organized.”

Brennan G.

System Administrator

Cons

“What I don’t like or like the least about service now is the interface is a bit complicated if you are not that technical especially the CSM or customer service management interface but other than that, everything is cool”

Gerrol C.

Client Operations Supervisor

“Whilst using ServiceNow, I do have connectivity issues occasionally where, I receive messages stating the conversation has timed out.”

Tom E.

Senior Frontend Developer

“It lacks support for more native processes (like templates for common processes) so you can minimize custom code.”

Sofia B.

Senior Test Engineer

Cons

“We also have Endpoint Central Cloud, and I don't like that we cannot use all remote functionalities available for support in this tool when we have integration, it should be nice to have all those remote alternatives directly in ServiceDesk Plus when we are working on support ticket.”

Edier L.

Network administrator

“Some features feel a bit clunky, and a few settings take longer to configure than they should.”

Brennan G.

System Administrator

“The Dark mode feature is not the best solution to making it more easily readable and there are not enough options to make it look better”

Adam R.

Sever Analyst