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Spiceworks Cloud Help Desk vs Teamwork Desk Comparison (2026)

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Good recommendations?

Spiceworks Cloud Help Desk

Teamwork Desk

Overview

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Deliver unforgettable customer experiences with Teamwork Desk. A help desk software that takes care of ticket management so you can take care of your customers.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

10.5

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

586

301

220

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

4.4

143

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

Pros

“Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion.”

Raul S.

Professor

“Spiceworks Cloud Help Desk gives us value for money because it enhances team collaboration and provides accurate features.”

Piergiorgio T.

Project Manager

“We were able to customize the ticket categories to fit our business and on the few times there was a problem it was resolved in an efficient manner.”

Donna A.

IT Systems Manager

Pros

“Customization and development internally for great operational processes.”

Tyler S.

Owner

“This is because performing certain simple tasks can become more complex than usual.”

Diego C.

Real estate agent

“The price is low and customer support is robust.”

Diego C.

Real estate agent

Cons

“There is one bug happens sometimes when I try to reply a customer inside the ticket.”

Naz Y.

Technology Integration and Support Specialist

“I know that the ads are a necessity, and that a paid subscription could fix the ads, but we do not pay, and they sometimes get annoying.”

Juan F.

CIO

“There also have been some access issues in the past.”

Jerren R.

Payroll Clerk

Cons

“No integration between Desk and Teamwork CRM Companies/contacts which is absurd. If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed.”

Lucas B.

“No way to archive a customer who has left. If customer is deleted, all ticket history is deleted.”

Lucas B.

“They are very focused on sales and do not appear to understand customer service - what does the customer want not what you want to sell!”

Dave K.