Zendesk vs Teamwork Desk Comparison Chart

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Reviews

Harry James

Teamworkdesk + Teamwork = win

2016-11-07

I reviewed Teamwork Desk, Freshdesk, Zendesk and a few other systems, the winner was easily Teamwork Desk due to its direct integration with Teamwork Projects.

Pros

Works great with Teamwork Projects Has all the features of any desk system Helpdesk, submit a ticket function and CNAME for vanity subdomain

Cons

A bit clunky Integrations are still behind competitors Sometimes its hard to find the right setting to modify something

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Teamwork Desk

If you use teamwork projects, then use teamwork desk . It's a no brainer. If you're after a ticketing system with a pay per ticket system and dont use teamwork projects then it's a very good entry level ticketing system. Their support team is fantastic as well, very responsive.

Source: Capterra
Helpful?   Yes   No

Response from Teamwork.com


Hi Harry,

Thanks so much for taking the time to write this review. We really appreciate your feedback.

I've passed on your comments to the rest of the team and we're all delighted with the 9/10 review.

We're glad you enjoy the integrations between Teamwork Desk and Teamwork Projects. We plan on making them even more tightly integrated in the future so watch this space :).

I've added your suggestions about making the tool more user friendly to our feature request list. We'll work hard to try and make the app the very best it can be.

In the mean time, if we can do anything to improve your experiences with any of the products please let us know at support@teamwork.com.

Thanks again,
Therese

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