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Twilio vs Grasshopper Comparison (2026)

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Twilio

Grasshopper

Overview

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per year

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

514

312

139

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

4.3

360

207

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

Pros

“Twilio provides the layer of programmable voice api, it means you can use their sdk to build an messaging and calling application easily, it starts cheap and for small scale of application, it is very good.”

Shuchun Y.

Software Engineer

“On the whole, we do appreciate the ability to send SMS out to our constituents and once the connections are setup, it is set it and forget it, but the initial setup is difficult.”

Bonnie B.

Digital Systems Manager

“The integration process is well designed, and the available SDKs make it easy to build SMS, voice, and WhatsApp features into applications.”

Muhammed A.

Technical Project Manager

Pros

“They require you to submit a reason online, generate a case number, and then call in to actually cancel.”

Emerson B.

CGO

“It feels like having a small business phone system without the big-company overhead.”

George L.

Managing Partner

“Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help.”

Emerson B.

CGO

Cons

“The slow support response caused unnecessary delays to our project and prevented us from using the platform as planned. While Twilio has excellent technology, the onboarding experience needs significant improvement for business customers.”

Muhammed A.

Technical Project Manager

“Their customer verification process is unnecessarily burdensome and inefficient. Despite providing complete details about my LLC, business purpose, and intended use case in my initial response, I received identical verification requests from three different support representatives [sensitive content hidden], each asking for the exact same information.”

Justin B.

Manager

“The phone number I purchased has been unusable (returning busy signals when called) while this verification process drags on. When I attempt to test my configured flow, it doesn't work, likely because the account verification is pending.”

Justin B.

Manager

Cons

“There is auto texts for missed calls but there character limit is so small you can't put much there.”

Milena C.

Office Admin

“This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop.”

Emerson B.

CGO

“The only drawback is a small learning curve when setting up custom greetings and voicemail flows.”

George L.

Managing Partner