GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Twilio vs RingCX Comparison (2026)

Add to Compare

Compare similar apps

SlickText

4.8

EZ Texting

4.5

Klaviyo

4.6

Good recommendations?

Twilio

RingCX

Overview

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

RingCentral RingCX is an AI-powered contact center solution that combines RingSense™ AI technology, omnichannel support, and RingEX unified communications. It offers a simple, modern approach to customer service with easy deployment, cost-effective pricing, and all-inclusive features.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

566

355

147

Value for money

Ease of use

Features

Customer support

74%

would recommend this app

4.2

265

143

Value for money

Ease of use

Features

Customer support

71%

would recommend this app

Pros

“We use it mainly as the OTP layer in SaaS applications, including projects we develop for clients and our own rapidly developed products.”

Furkan A.

Founder

“Twilio provides the layer of programmable voice api, it means you can use their sdk to build an messaging and calling application easily, it starts cheap and for small scale of application, it is very good.”

Shuchun Y.

Software Engineer

“Flexible tools for adding communication features such as SMS, voice calls, and notifications to applications.”

Léo L.

Management

Pros

“I can handle all the customer incoming calls and monitor conversation history to track customer interaction from one platform.”

Goodwin g.

Customer Relation Manager

“The AI in the RingCX is pretty good as it transcribes all my calls and makes it easy for us to remember what exactly did we discuss in the call.”

Coral M.

Sales Associate

“I especially liked the unified agent workspace, reporting capabilities, and ability to handle multiple customer channels in one platform.”

Lidia L.

medical assistant

Cons

“The slow support response caused unnecessary delays to our project and prevented us from using the platform as planned. While Twilio has excellent technology, the onboarding experience needs significant improvement for business customers.”

Muhammed A.

Technical Project Manager

“Their customer verification process is unnecessarily burdensome and inefficient. Despite providing complete details about my LLC, business purpose, and intended use case in my initial response, I received identical verification requests from three different support representatives [sensitive content hidden], each asking for the exact same information.”

Justin B.

Manager

“The phone number I purchased has been unusable (returning busy signals when called) while this verification process drags on. When I attempt to test my configured flow, it doesn't work, likely because the account verification is pending.”

Justin B.

Manager

Cons

“The main issue need to be troubleshoot is when on a call sometimes small interruption occurred as reconnecting or called disconnected automatically, may be this happen by slow internet or any bugs.”

Goodwin g.

Customer Relation Manager

“I’ll get messages hours past when the sender sent them and at that point I’ve missed the window to answer the urgent message.”