Nextpoint Pricing Plan & Cost Guide

Nextpoint

Smart, cloud-based ediscovery software with NO data fees.

4.41/5 (148 reviews)

Nextpoint Pricing

Starting from: $6000.00/year

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Simple, user-based pricing model with no data charges. No charge for upload, processing, hosting, productions, etc. Contact us for a quote for your team size.

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Nextpoint Pricing Reviews

Pros
  • We love the mobility of access with Nextpoint. We also love the ability to link to any document, search result or document set to direct users to what you want them to see, share or produce.Amy K.Read the full review
  • We like that we have the ability to load, organize, and sort large amounts of data. This is our second ESI software to work with, and it is much more robust in its capabilities with managing data.Susan C.Read the full review
  • The pricing structure of Nextpoint simplifies ediscovery and is a tremendous value. Nextpoint's customer service is outstanding and the software is continually improving based on user feedback.Anand M.Read the full review
Cons
  • The software lacks TAR; customer service/trainers are not terribly sophisticated, lack professional speaking skills, and therefore lack credibility during training.Kate F.Read the full review
  • It is too difficult to tag and search documents. Also difficult to do a production for discovery.Julia V.Read the full review
  • Search language is unique, if you have a boolean searching background and try to apply it, you will get frustrated and need to learn the specific search language format in Nextpoint.Christy K.Read the full review
95%
recommended this to a friend or a colleague

25 reviewers had the following to say about Nextpoint's pricing:

Nathan Larsen

SCG 2016 Review

Used monthly for less than 6 months
Reviewed 2016-12-13
Review Source: Capterra

We just started using the database this year. I find it rather confusing to use. I found my initial experiences with customer support less than ideal. Now that we are on roll and I am more familiar, it is fine. I do think the value for money is very good.

Pros
Price

Cons
Interface

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anand Mathew

Great value ediscovery software with outstanding support!

Used daily for 6-12 months
Reviewed 2019-06-07
Review Source: Capterra

Very happy with Nextpoint as one of our ediscovery providers, and our clients see tremendous value from using the software.

Pros
The pricing structure of Nextpoint simplifies ediscovery and is a tremendous value. Nextpoint's customer service is outstanding and the software is continually improving based on user feedback. A valuable e-discovery tool for law firms of any size.

Cons
The software can require technical knowledge and there is a learning curve, but there are ample training videos and documentation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Greg Ginex

Simple and Easy to Use

Reviewed 2016-12-13
Review Source: Capterra

Nextpoint is the perfect solution for an all access and easy means of handling large document production. The fact that I can literally use it from anywhere I have an internet connection only increases its overall value. Pricing is very reasonable and he support staff is knowledgeable and helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Brandon Jordan

Priced well but a little rough around the edges

Used daily for 6-12 months
Reviewed 2019-10-01
Review Source: Capterra

Able to litigate a large case on a budget.

Pros
Has all the main features you would expect from a document review system at a reasonable price

Cons
Structured imports of load files is a bit of a mess - there needs to be a wizard or something to adapt .dat files or non-nextpoint load files into what Nextpoint is expecting. The documentation isn't where it needs to be to fully educate on how to do this manually because the software doesn't give you enough information to troubleshoot your mistakes. OCR engine is pretty weak.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Courtney Lorentz

We have only used Nextpoint for review, not trial prep. So far, it has met all our needs.

Used monthly for 6-12 months
Reviewed 2017-06-28
Review Source: Capterra

We absolutely needed a eDiscovery search platform for one of our larger cases. All the other eDiscovery platform providers were far to expensive for us and our clients. We needed to be able to review enormous amounts of data, and we are able to do so. We are very satisfied.

Pros
The customer support is highly responsive and excellent, as is the value. Nextpoint is geared to meet the needs of a small firm like ours.

Cons
Some of the search features are not intuitive, but I also get fast answers. The highlighting color system does not seem to have enough bright colors for my taste, but I may not have figured out how to maximize the use of that feature. Overall it is very easy to learn.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christy Kirchmeier

Anxious for Nextpoint to work out the 'kinks.'

Used monthly for 6-12 months
Reviewed 2019-10-01
Review Source: Capterra

Not a great 'diy' solution. You really need their premium support and specific task training. They are very receptive to product feature improvement suggestions and have great communication on new functionality.

Pros
Nextpoint pricing model is very affordable. Case set up is simple and relatively quick. Productions, once your templates are set, are very straightforward. Transferring data from the Review db to the Prep db worked great and Prep is very functional, although I did not have the opportunity to export it for trial presentation. One-on-one product support staff are extremely helpful.

Cons
Admin tasks in this product require more steps than it should take and cannot be done 'on the fly.' The trainers even say that they have multiple windows open at once to perform these tasks, then refresh the window you are working in. The UTC date is everpresent and takes back-end work to show local time zones, which costs PM billing time. Search language is unique, if you have a boolean searching background and try to apply it, you will get frustrated and need to learn the specific search language format in Nextpoint. Even with their advanced search area, we would get inconsistent results when attempting multiple search criteria. 'Help Desk' support often misses the mark in resolving support issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Lauren Wilcox

The pricier side

Used monthly for 6-12 months
Reviewed 2016-12-28
Review Source: Capterra

I like their product a lot. However, it is very difficult to figure out how much the bills will actually be. I understand the pricing model is to forward as much as you can onto the client's expenses however it gets hard to do that when the price forwarded on is quite the amount.

Pros
I like that it is a one stop shop

Cons
The price of everything starts to really accumulate making it hard to pass on to the client

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Jason Lattimore

I was very pleased by the power of the Nextpoint platform. It's a great product.

Used daily for 6-12 months
Reviewed 2018-02-19
Review Source: Capterra

I had a case with significant document processing and review needs. Nextpoint did everything I needed it to do.

Pros
The software was easy to use and flexible enough to adapt to the needs of my specific case. The pricing was also very reasonable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Scott Hund

Opinions of a Project Manager

Used occasionally for 6-12 months
Reviewed 2019-09-26
Review Source: Capterra

Very positive. It doesn't have quite as many bells and whistles as relativity, but the price is so much better you can forgo some of the things.

Pros
Ease of use for reviewers. It is very easy to learn and use the software. Also the staff was very attentive when I had questions.

Cons
It is a little more cumbersome to set up quality control searches to check the review teams work compared to Relativity. It also didn't have the ability to search based on reviewer so I could filter by a reviewers work for QC or to pull statistics on a specific reviewers work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Douglas Whitney

Complex Healthcare Fraud Case

Reviewed 2015-12-17
Review Source: Capterra

Most intuitive, user-friendly, and efficient review platform I have come across. And Nextpoint combines that platform with great customer service, and an extremely competitive pricing model provides. Takes much of the pain out of doc review.

Rating breakdown

Ease of use
Customer support

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Darren Braun

Great Product for Small Firms

Used daily for 6-12 months
Reviewed 2019-09-26
Review Source: Capterra

Our two-lawyer firm has been using NextPoint for around six months. We have been able to bring the discovery process totally in-house instead of using expensive e-discovery vendors for large projects. It did take some time to learn the ins and outs of uploading loadfiles and productions, but for any moderately savvy tech person it should not be that difficult after a few tries.

Pros
Allows large discovery projects to be taken in-house, relatively easy to use for reviewing client documents and exporting productions.

Cons
Somewhat of a steep learning curve for some of the functions--such as uploading a "ranged import" production. Customer service is also not always the best, especially with lowest cost plan. A lot of self-study is required.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Dabny Lynn

Nextpoint Provides an Excellent Product and Service for an Affordable Price

Used daily for 2+ years
Reviewed 2019-07-16
Review Source: Capterra

We have been using Nextpoint since its earlier years and liked the product then, and even more so, now. The Nextpoint staff is incredibly attentive to user needs and will work to develop solutions or improvements identified by users. The services offered are also affordable and easily accessible regardless of whether you have massive servers or individual laptops. I cannot wait to see the new features that will be rolling out soon!

Pros
User Friendly; Saves LOADS of Time in Reviewing/Producing Discovery; Affordable Options; Service is Amazing.

Cons
Would like more analytical functions, but understand that this is in the works!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mike Fischer

Nextpoint has been a great addition to our offerings as a Mass Tort E-Discovery Shop

Reviewed 2016-12-14
Review Source: Capterra

We started with Nextpoint in May of this year to fill a need for our Mass Tort cases post discovery and into trial prep and so far we've had a great experience working with the software and the support team. Would recommend our exposure to the software to anyone.

Pros
Web-based, cost controlled and easy to onboard users.

Cons
Lacks a bit of the flexibility and management we usually desire, though changes are being made to adapt.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kate Frenzinger

Nextpoint review

Used monthly for 6-12 months
Reviewed 2019-10-11
Review Source: Capterra

Overall the experience is positive.

Pros
The software is very cost effective and an easy sell to clients.

Cons
The software lacks TAR; customer service/trainers are not terribly sophisticated, lack professional speaking skills, and therefore lack credibility during training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Christopher Hunt

Easy to use ediscovery processing, review, and trial preparation

Reviewed 2015-12-07
Review Source: Capterra

Pros: Cloud-based platform, works on any browser/any device (no plugins required), easy to manage, easy to use. Reasonable pricing. Most data imports can be handled by just about any user type. A great step up from our legacy platform without the high cost of some of the other popular platforms. Cons: Production tools are a little clunky and basic (about to see a major overhaul on 12/12 however and the early reviews look fantastic). Some data imports require additional massaging and documentation around importing some data sets is a bit ambiguous. We spent nearly 24 months looking to replace our legacy document review platform which had fallen out of support and development, and really wasn't able to fully meet the challenges of discovery in an ESI world. After an exhaustive process, we decided to give Nextpoint a try, and for the most part we are very pleased. It offers an intuitive interface that is very easy to use, cost-effective pricing, and the big winner is that it is all based in the cloud. Is it a perfect system - no. However we have had experience with some of the more popular platforms recently and I have heard from users that Nextpoint is just much easier to use and makes more sense from a review and from a case management standpoint. Nextpoint has been working very hard behind the scenes to revamp the production tools in the platform, and I am excited to see these launch at the end of this week. This will be a big change for the better! I think with a few other tweaks and enhancements, and a small rewrite of their documentation will go a long way to keeping our users content.

Rating breakdown

Ease of use
Customer support

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Anthony Sciara

Nextpoint Review

Used monthly for 2+ years
Reviewed 2019-08-05
Review Source: Capterra

Our experience has been great. Our account manager has been very helpful.

Pros
The web/cloud based dynamic and lack of need for "seat-fees."

Cons
The possible removal of our "deal" - with fixed monthly cost, plus storage.

Response from Nextpoint


Hi Anthony,

Thanks very much for your review.

While Nextpoint has moved to an "unlimited data" pricing model with zero charges for data processing and hosting we always allow legacy customers to stay with the pricing plan they are most comfortable with and that works best for their organization.

The majority of our customers prefer the predictability and affordability of our low, per-user monthly pricing; which is why I wanted to make sure and outline it for you upon your renewal. But, we are always happy to accommodate long-standing clients (like your firm) with pricing that fits their needs.

Thanks again for being a Nextpoint user and for your review.

Sibrey McManus, Account Director

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michael Frimet

Nextpoint

Used occasionally for 2+ years
Reviewed 2018-10-16
Review Source: Capterra

We are a boutique firm and handle a limited number of matters in litigation. However, when we do there is always a large number of documents. Nextpoint was one of the first programs compatible with Mac so we signed on with them. Over the years the costs become excessive. We have tried to work with them, but their contracts are never quite what they say they are going to charge us.

Pros
It is helpful in searching large productions and organizing voluminous documents.

Cons
It can be very expensive and the fees mount up quickly.

Response from Nextpoint


Thanks for your feedback Michael. We agree that charging users for fluctuating data volumes each project was not perfect.

That's why Nextpoint recently announced user-based pricing plans with FREE, unlimited data processing and hosting. Your Account Director be in touch to discuss our predictable per-user plans and the latest software enhancements. You will never have to worry about data volumes again.

Thanks.
Annie

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Chris Neff

Great affordable doc-review platform

Reviewed 2016-11-28
Review Source: Capterra

While not as feature-complete as some of its more-expensive competitors, nextpoint does everything we need at highly competitive rates. New features are added frequently, and the support team is top-notch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Beth Bilsborrow

Great Software, Exceptional Customer Service

Reviewed 2016-01-15
Review Source: Capterra

My company chose Nextpoint for its great reviews, competitive pricing, and range of services. Unlike many of its competitors, Nextpoint offered trial-oriented services in addition to discovery-oriented services. Although we never ended up converting our "Discovery Cloud" to a "Trial Cloud," I was completely satisfied with Nextpoint from the beginning of our project to the end. I was particularly impressed with their customer service. I would definitely use Nextpoint again in the future and recommend them to anyone.

Rating breakdown

Ease of use
Customer support

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Erin Exum

Great Customer Support

Reviewed 2016-12-13
Review Source: Capterra

Probably the best customer support of any ESI vendor I have worked with. This survey is a perfect example-- they clearly value my feedback. System is easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Megan Wright

A good tool

Reviewed 2016-02-11
Review Source: Capterra

Nextpoint is a good ediscovery tool at a reasonable price. It is intuitive and easy to use. Some of the advanced searching is presently a little clunky (e.g., hard to search more than one grouping of documents at a time), but it is manageable and Nextpoint continually works to improve the tool. Our firm uses Nextpoint regularly on cases both small and very large with good results. The customer service is fantastic--people have been very responsive and, when we've used some of the add-on services, have completed their tasks efficiently. They have also responded to our suggestions regarding functionality improvements.

Rating breakdown

Ease of use
Customer support

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Natalie Tucker

Nextpoint - Userability

Used weekly for 6-12 months
Reviewed 2019-07-16
Review Source: Capterra

We have been pleased overall with the product but do with there was more one on one training available at reasonable costs.

Pros
The cost being based on users only and not the amount of data makes this program very beneficial so that we can assist smaller clients that may not have the money to support an e-discovery platform otherwise.

Cons
It is not the easiest software to learn so anytime we add a user for a matter there are extensive amounts of hours that need to be dedicated to training and it makes attorneys not want to learn it.

Response from Nextpoint


Thanks for the feedback, Natalie! We are constantly striving to make training and onboarding as smooth and accessible as possible.

I do want to note, Nextpoint offers free weekly training which new users may find useful as they are first learning the basics. Sign-ups for the weekly training can be found in the New User Guide at support.nextpoint.com. Additionally, our Help Center is full of training and specific workflow videos which you may find helpful as you continue learning and training new users.

If there is ever specific content or training materials you would like to see added to our Help Center, please feel free to send along to us at support@nextpoint.com.

Thanks again!
Annie

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Josie Novais

Love it! Great customer service and super user friendly.

Used weekly for 6-12 months
Reviewed 2017-06-29
Review Source: Capterra

This software makes ediscovery review a breeze.

Pros
After searching for months for an affordable and easy to use software, Nextpoint was definitely the winner! The software can either be handled by your in-house IT or by Nextpoint. They offer extensive training, but if you have any questions Nextpoint's customer service is astounding. This software has definitely made discovery review less tedious.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Audrey Tedor

Overall a great experience.

Used weekly for 1-2 years
Reviewed 2017-06-28
Review Source: Capterra

Pros
The software is very easy to use and accessible anywhere. Substantial documents production are easily handled and well organized

Cons
The cost can be high since not all clients will agree to pay for the service. The inability to upload more than just one file at a time is also problematic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Alex Ruge

Fantastic Value, Great Service Addresses the Software's Edge Limitations

Used daily for 6-12 months
Reviewed 2019-08-14
Review Source: Capterra

For my firm, Nexpoint is a force multiplier - Nextpoint lets us handle massive volumes of discovery without incident. We can deal with cases involving large volumes of discovery without the usual cost burden on our clients or our firm.

Pros
The customer support - very helpful and addresses new customer confusion and any issues encountered using the software.

Cons
Limitations on file types and language support – some non-routine documents cannot be displayed. Nextpont can, however, automatically create placeholder sheets and produce the natives for such documents, which is all we need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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