Nextpoint Pricing

The software is relatively user-friendly, and the online help features are particularly helpful. We've also enjoyed our interactions with Nextpoint staff, who are uniformly responsive, friendly, and helpful.

Most of our concerns about the software have been addressed in updates over the years we've been using the platform. That said, we acknowledge Nextpoint isn't as powerful as some of the top-tier ediscovery platforms. But it's not priced like those platforms either, so the trade-off is a fair one.

The customer support - very helpful and addresses new customer confusion and any issues encountered using the software.

Limitations on file types and language support – some non-routine documents cannot be displayed. Nextpont can, however, automatically create placeholder sheets and produce the natives for such documents, which is all we need.

Pricing is straightforward and predictable for the clients. It's pretty intuitive and has saved so much time. It's amazing that I can track down a document requested by a partner within minutes or less.

It takes way too many clicks to look up a document by Bates number. That feature should be more readily available and not buried at the bottom of the Advanced Search options.

User Friendly; Saves LOADS of Time in Reviewing/Producing Discovery; Affordable Options; Service is Amazing.

Would like more analytical functions, but understand that this is in the works!

Has all the main features you would expect from a document review system at a reasonable price

Structured imports of load files is a bit of a mess - there needs to be a wizard or something to adapt .dat files or non-nextpoint load files into what Nextpoint is expecting. The documentation isn't where it needs to be to fully educate on how to do this manually because the software doesn't give you enough information to troubleshoot your mistakes. OCR engine is pretty weak.

No pros were added to this review

No cons were added to this review

Nextpoint's software was very easy to set up for our team of lawyers across three law firms and three sets of experts and their teams. Everyone is able to quickly search and find specific documents across the millions of documents and gigabytes of data that we've uploaded into the review platform. Loading the voluminous and frequent productions from biglaw firms coming from two related and active along with from earlier related litigations has been simple and quick.

There has been a learning curve from my past familiarity with Relativity but Nextpoint's support is excellent. Whenever I have questions they are quick to respond and very thorough in helping me.

Nextpoint's software is highly intuitive, and it's easy to use. I'm an attorney without an "IT" background, but acclimating to Nextpoint really was seamless. I most appreciate the simple way a non-tech person like myself can execute comprehensive, extensive document reviews, and effectively make document productions.

There are certain tools/features Nextpoint should implement: - Nextpoint needs to roll out better sub-foldering options/features in the Review space (especially given batching limitations) to help simplify things from an organizational standpoint both on document reviews and throughout case workup. This *has* to happen. - Nextpoint should implement tracking features to allow lead counsel to measure a document review team's pace (necessary on large document reviews, and has been available on Relativity for some time). - It's difficult to tell how effective the de-duplication tool is really working. I've lately suspected this could use some re-vamping.

Best features are the self-import tools and field mapping; ability to organize your data into custom folders and custom export settings.

Just a few. Difficult to see original client folder structure of how data except in a metadata field; need custom placeholder pages; cost and pricing option to host data on month-to-month basis or in an online storage state.

Nextpoint's most attractive quality is not its numerous industry-leading features; it's the first-class, personalized support provided by its competent and kind team. For small firms like ours, feeling valued by your software partner is just as important as the software fulfilling its purpose. The Nextpoint team consistently offers creative solutions for all the extreme edge cases we've encountered. We have never been left without a path forward on complex issues that fall outside the scope of standard eDiscovery software. If you value a white-glove, humanized experience, Nextpoint is undoubtedly the best option in the market.

Pricing for near duplication searches can be vastly improved.

Web-based application and unlimited storage Unlimited training, both on-site and virtual Quick and responsive customer service, never more than 30 minutes to receive a response Ability to manage litigation database, legacy database and e-discovery

Price per license, although the price is comparable to other database services Lag time for large uploads

We love the mobility of access with Nextpoint. We also love the ability to link to any document, search result or document set to direct users to what you want them to see, share or produce. Nextpoint's customer service is unparalleled. The software is updated and refined based on customer feedback. They really value the customer experience. The software is so intuitive, we have been able to significantly decrease our training time, compared to our last review platform.

We are looking forward to a more robust set of administrative tools. There are a few things that require assistance from Nextpoint and we look forward to being able to be more self-sufficient in the future. I understand these features are in the works.

The pricing structure of Nextpoint simplifies ediscovery and is a tremendous value. Nextpoint's customer service is outstanding and the software is continually improving based on user feedback. A valuable e-discovery tool for law firms of any size.

The software can require technical knowledge and there is a learning curve, but there are ample training videos and documentation.

The web/cloud based dynamic and lack of need for "seat-fees."

The possible removal of our "deal" - with fixed monthly cost, plus storage.

Hi Anthony, Thanks very much for your review. While Nextpoint has moved to an "unlimited data" pricing model with zero charges for data processing and hosting we always allow legacy customers to stay with the pricing plan they are most comfortable with and that works best for their organization. The majority of our customers prefer the predictability and affordability of our low, per-user monthly pricing; which is why I wanted to make sure and outline it for you upon your renewal. But, we are always happy to accommodate long-standing clients (like your firm) with pricing that fits their needs. Thanks again for being a Nextpoint user and for your review. Sibrey McManus, Account Director

Nextpoint pricing model is very affordable. Case set up is simple and relatively quick. Productions, once your templates are set, are very straightforward. Transferring data from the Review db to the Prep db worked great and Prep is very functional, although I did not have the opportunity to export it for trial presentation. One-on-one product support staff are extremely helpful.

Admin tasks in this product require more steps than it should take and cannot be done 'on the fly.' The trainers even say that they have multiple windows open at once to perform these tasks, then refresh the window you are working in. The UTC date is everpresent and takes back-end work to show local time zones, which costs PM billing time. Search language is unique, if you have a boolean searching background and try to apply it, you will get frustrated and need to learn the specific search language format in Nextpoint. Even with their advanced search area, we would get inconsistent results when attempting multiple search criteria. 'Help Desk' support often misses the mark in resolving support issues.

The upload and import functionality is easy to use. The pricing structure encourages users to include all relevant content without regard for cost which is a great value.

The search functionality is not that user friendly and can be rigid.

Allows large discovery projects to be taken in-house, relatively easy to use for reviewing client documents and exporting productions.

Somewhat of a steep learning curve for some of the functions--such as uploading a "ranged import" production. Customer service is also not always the best, especially with lowest cost plan. A lot of self-study is required.

It is helpful in searching large productions and organizing voluminous documents.

It can be very expensive and the fees mount up quickly.

Thanks for your feedback Michael. We agree that charging users for fluctuating data volumes each project was not perfect. That's why Nextpoint recently announced user-based pricing plans with FREE, unlimited data processing and hosting. Your Account Director be in touch to discuss our predictable per-user plans and the latest software enhancements. You will never have to worry about data volumes again. Thanks. Annie

The cost being based on users only and not the amount of data makes this program very beneficial so that we can assist smaller clients that may not have the money to support an e-discovery platform otherwise.

It is not the easiest software to learn so anytime we add a user for a matter there are extensive amounts of hours that need to be dedicated to training and it makes attorneys not want to learn it.

Thanks for the feedback, Natalie! We are constantly striving to make training and onboarding as smooth and accessible as possible. I do want to note, Nextpoint offers free weekly training which new users may find useful as they are first learning the basics. Sign-ups for the weekly training can be found in the New User Guide at support.nextpoint.com. Additionally, our Help Center is full of training and specific workflow videos which you may find helpful as you continue learning and training new users. If there is ever specific content or training materials you would like to see added to our Help Center, please feel free to send along to us at support@nextpoint.com. Thanks again! Annie

Ease of use for reviewers. It is very easy to learn and use the software. Also the staff was very attentive when I had questions.

It is a little more cumbersome to set up quality control searches to check the review teams work compared to Relativity. It also didn't have the ability to search based on reviewer so I could filter by a reviewers work for QC or to pull statistics on a specific reviewers work.

Nextpoint is about 10% of the cost of competing products. I compared my costs versus a co-defendant for the same case and the savings were staggering.

It can be a little difficult to ingest data.

The software was easy to use and flexible enough to adapt to the needs of my specific case. The pricing was also very reasonable.

No cons were added to this review

Able to quickly search and customize for my needs

Does not have quite as many user-search filters/options as more expensive options.

The software is very easy to use and accessible anywhere. Substantial documents production are easily handled and well organized

The cost can be high since not all clients will agree to pay for the service. The inability to upload more than just one file at a time is also problematic.