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OneDrive Logo

Secure access, sharing, and file storage solution

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OneDrive - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: October 2026

OneDrive overview

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Based on 12892 verified user reviews

What is OneDrive?

OneDrive is a cloud storage program offering key features such as secure data storage, document storage, backup and recovery, file sharing, and document management, among others.

Who uses OneDrive?

Reviews for OneDrive come from a wide variety of industries, including Information Technology and Services (7% of reviewers), Computer Software (6%), and Education Management (6%). The most frequent use case for OneDrive cited by reviewers is cloud storage (73% of reviewers).

What are the most popular integrations for OneDrive?

The OneDrive integrations most frequently cited by reviewers are: Microsoft 365 (a document management product rated 4.7 out of 5 for its integration with OneDrive), Microsoft Excel (a spreadsheet product, 4.9), and Microsoft Word (a document generation product, 4.8).

Starting price

1.99flat rate /
per month

Alternatives

with better value for money


Pros & Cons

Cloud Storage

File Syncing

Team Collaboration

File Saving

Limited and unresponsive support

Recurring bugs and glitches

Do you work for OneDrive? Manage this product listing

OneDrive’s user interface

Ease of use rating:

OneDrive review summaries overview

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(249)
3-4(4,898)
5(7,745)

What do users say about OneDrive?

Users say OneDrive offers reliable cloud storage, seamless file syncing across devices, and strong integration with Microsoft Office, making it easy to save, access, and collaborate on documents from anywhere. They appreciate the ability to share files securely, manage documents efficiently, and back up photos and videos automatically, which helps keep their data organized and accessible. Some highlight the convenience of automatic saving and version history for recovering files.

Reviewers indicate that while OneDrive is easy to use once set up, they sometimes find the interface less intuitive than competitors and report occasional syncing or upload issues. They mention that setup and navigation can be confusing for new users, especially outside the Windows ecosystem.

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Who uses OneDrive?

Based on 12,892 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Education Management
Law Practice
Insurance
Hospital & Health Care
Others

Use cases

Document Management
Cloud Storage
File Sharing
Collaboration
Remote Work

OneDrive's key features

GetApp's analysis of 697 verified user reviews collected between July 2021 and October 2024 identifies OneDrive's most critical features and summarizes user sentiment about those features.

Secure data storage

Reviewers appreciate OneDrive's secure data storage capabilities. They highlight the use of robust encryption, two-step verification, and compliance with regulations like GDPR. Users report feeling confident in the safety of their data due to Microsoft's rigorous security standards and various authentication methods. They also value capabilities like the personal vault with an additional password and the ability to control access through passwords and private links. Users find the end-to-end encryption particularly reassuring for protecting sensitive information. Of the 244 OneDrive users who gave detailed accounts of their use of Secure Data Storage, 99% rated this feature as important or highly important.


Document storage

Users report that OneDrive's document storage is versatile and convenient. They appreciate the ability to store various file types, including documents, photos, and videos, and access them from any device. Reviewers highlight the ease of organizing files into folders and subfolders, and the seamless integration with Microsoft Office applications. They also value the automatic syncing across devices, which ensures that their documents are always up-to-date and accessible. The ample storage space provided, especially in paid versions, is also frequently mentioned. Of the 360 OneDrive users who gave detailed accounts of their use of Document Storage, 98% rated this feature as important or highly important.


Backup and recovery

Reviewers indicate that OneDrive's backup and recovery capabilities are reliable and valuable. They appreciate the automatic backup of files to the cloud, which protects against data loss due to device failure or accidental deletion. Users highlight the ease of recovering files from the recycle bin and accessing previous versions of documents. They also mention the convenience of being able to restore data from any device, ensuring continuity in case of emergencies. However, some users note that OneDrive is more of a sync service than a traditional backup tool. Of the 207 OneDrive users who gave detailed accounts of their use of Backup and Recovery, 94% rated this feature as important or highly important.


File sharing

Users find OneDrive's file sharing capabilities efficient and secure. They appreciate the ability to share files and folders with specific individuals or groups, with customizable permissions such as view-only or edit access. Reviewers highlight the convenience of sharing links via email or other communication methods, and the option to set expiration dates and passwords for shared links. They also value the integration with other Microsoft products, which enhances collaboration. However, some users mention that managing permissions for large teams can be complex. Of the 442 OneDrive users who gave detailed accounts of their use of File Sharing, 93% rated this feature as important or highly important.

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“The biggest advantage for us is that OneDrive gives us a simple way to securely share CRM software updates amongst our PCs, PDF documents and internal files between Board members, IT volunteers and wider volunteers without relying on USB sticks, E-mail attachments or people working from different file versions.”
MC

Mark C.

Board Trustee Membership Secretary

“It provides reliable file storage and easy access across devices, and its integration with Microsoft 365 tools supports efficient collaboration and document management.”
GW

Greta W.

ITAM - Software Asset Management

“What I liked most about OneDrive is how seamlessly it integrates with the Microsoft ecosystem. If you’re already using tools like Microsoft Word, Excel, or Outlook, everything works together smoothly, making it easy to save, access, and share files without extra steps.”
MW

Melinda W.

Owner

“I use OneDrive for active projects, business documents and external file sharing, and it works well with Teams and Microsoft 365.”
Verified reviewer profile picture

Daniel R.

COO


Document management

Reviewers feel that OneDrive's document management capabilities are effective and user-friendly. They appreciate the ability to organize documents into folders and subfolders, making it easy to navigate and access files. Users highlight the seamless integration with Microsoft Office tools, which simplifies the process of creating, editing, and sharing documents. They also value the version history capability, which allows them to track changes and restore previous versions of files. Some users, however, find the default save location settings for Microsoft applications inconvenient. Of the 196 OneDrive users who gave detailed accounts of their use of Document Management, 92% rated this feature as important or highly important.

See related user reviews

“Fairly niche, but if two users are access the same document at once for editing, and both save, you end up with two versions of the same document which then need to be manually merged. Whilst this is preferable to one person losing data, the duplicate file has the machine name suffixed to the end (i.e. Document-MyMachine.docx) which could be a data privacy concern.”
JH

Jamie H.

Trust Systems Manager

“The ability for multiple people to work on the same document at the same time is also a standout feature.”
CH

Colton H.

Director of Product Development

“For a construction company, having access to the latest drawings, reports, and documents in the field is critical.”
BW

Brent W.

Financial Controller

“i like the fact that It integrates seamlessly with Word, Excel, and Outlook for real-time document.”
mk

melissa k.

staff


Access controls/permissions

Users report that OneDrive's access controls and permissions provide a high level of security and flexibility. They appreciate the ability to set granular permissions for different files and folders, allowing them to control who can view, edit, or share their documents. Reviewers highlight the integration with Active Directory and the option to use multi-factor authentication for added security. They also value the ease of managing permissions through the web interface, although some users find it less intuitive on the desktop client. Of the 274 OneDrive users who gave detailed accounts of their use of Access Controls/Permissions, 88% rated this feature as important or highly important.


All OneDrive features

Features rating:

Alerts/Notifications
API
Archiving & retention
Asset categorization
Asset library
Asset sharing
Authentication
Automatic backup
Cloud computing
Collaboration tools
Communication management
Content library
Content management
Data import/export
Data recovery
Data security
Data storage management
Data synchronization
Document capture
Document editing
Document review
Drag & drop
Encryption
File management
File recovery
File transfer
Full text search
HIPAA compliant
Messaging
Mobile access
Mobile app
Monitoring
Multi-Device support
Offline access
Project management
Real time synchronization
Remote access/control
Reporting & statistics
Search/Filter
Tagging
Third-Party integrations
Two-Factor authentication
User management
Version control

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OneDrive pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Microsoft 365

0.00

Features included:

  • 15 GB of mailbox storage
  • Outlook.com email and calendar
  • 5 GB data

Microsoft 365 Basic

1.99

Per month

Features included:

  • 100 GB of cloud storage
  • 100 GB of mailbox storage
  • Ad-free Outlook and mobile email and calendar with advanced security features
  • Web and Mobile Versions of Office Apps

Microsoft 365 Personal

9.99

Per month

Features included:

  • Up to 6 TB of cloud storage (1 TB per person)
  • 100 GB of mailbox storage
  • Data and device protection for the entire family with Microsoft Defender
  • AI Image Generator
  • Device Protection

Microsoft 365 Family

12.99

Per month

Features included:

  • Up to 6 TB of secure cloud storage (1 TB per person)
  • Microsoft Designer AI-powered image creator and editor
  • Clipchamp video editor with exclusive filters and effects
  • OneDrive ransomware protection for your family’s photos and files

Microsoft 365 Business Basic

6

/user

Per month

Features included:

  • Identity and access management
  • Web and mobile versions of Word, Excel, PowerPoint, and Outlook
  • Custom business email (you@yourbusiness.com)
  • 1 TB of cloud storage per user

Microsoft 365 Business Standard

12.5

/user

Per month

Contact vendor for more details

User opinions about OneDrive price and value

Value for money rating:

To see what individual users think of OneDrive's price and value, check out the review snippets below.

“OneDrive's automatic syncing feature ensures that my files are updated across all devices, which is especially helpful for accessing documents on the go.”
ER

Erica R.

Assitant PM

“The File Upload process is stable even with larger batches, and the platform provides a cohesive environment for keeping digital files organized.”
JA

Joshua A.

Director of Risk Management

OneDrive integrations (9)

Integrations rated by users

We looked at 12,892 user reviews to identify which products are mentioned as OneDrive integrations and how users feel about them.

Integration rating: 4.8 (477)

“Tolle und tiefe Integration in die Microsoft-Produkte. So kann ich meine Dokumente schnell und einfach wiederfinden und weiterverwenden.”

JA

Joris A.

Manager für Digitalisierung und Innovation

Integration rating: 4.8 (92)

Integration rating: 4.7 (89)

“The Teams integration is very useful because meeting invitations and schedules connect directly with Outlook. I can create or join Teams meetings from my calendar and keep all the meeting details and communication organized in one place.”

HT

Harsh T.

CEO

Integration rating: 4.7 (84)

“It is easy to attach and send documents.”

JC

Judy C.

Teacher

Integration rating: 4.8 (84)

“It allows us to better quantify, assess, and share results.”

“We have several Excel files that regularly pull data from eHour using API. I have Excel templates that have defined Power Query configured to use theHour API. I specify the month, and Power Query updates the API call parameters and pulls the data in.”

DH

Dario H.

Workplace Program Specialist

1/2

Integration rating: 4.7 (69)

“Hier bewahren unsere Teams Daten auf, dadurch kann ich amber Fragen zu diesen Stellen und amber kann diese Dateien finden und kontextuell darauf antworten.”

“this helps me to keep all my business documents in one place.”

JA

Joris A.

Manager für Digitalisierung und Innovation

1/2

OneDrive customer support

What do users say about OneDrive customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of OneDrive customer support.

A small group of reviewers found OneDrive's customer support knowledgeable, friendly, and quick to resolve issues when contacted.

Broad user base reports that reaching customer support is difficult, with slow responses and reliance on automated help or forums.

A significant portion of users mention support staff often provide generic or unhelpful solutions, failing to resolve technical problems.

Widespread user sentiment highlights that live, direct assistance is rarely available, making it hard to get timely help for urgent issues.

Support options

Faqs/forum
Knowledge base
Email/help desk
Phone support
Chat

Training options

Videos

To see what individual users say about OneDrive's customer support, check out the review snippets below.

“In my case this represented about 2,000 files that I couldn't synchronize. When I talked to customer support, they suggested I hire a person dedicated exclusively to change the names of the files to a format that Onedrive can use.”

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Abraham G.

Architect

OneDrive FAQs

Q. Who are the typical users of OneDrive?

OneDrive has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business

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Q. What is OneDrive used for?

OneDrive is a secure access, sharing and file storage solution which enables users to store and share photos, videos, documents, and more anytime, anywhere via any device, including desktops, laptops, tablets, and mobiles. Offering a centralized platform, OneDrive gives users access to all of their photos and documents. OneDrive allows users to keep all of their favorite photos and videos safe, even if something happens to their device. Users can also share files or entire folders, such as photo albums, without attaching anything. Since OneDrive works with Microsoft 365, users can create, edit and share their documents easily. OneDrive supports other collaboration tools such as real-time co-authoring, which allow users to work with anyone inside or outside of their organization. Users can use built-in search and discovery tools to find relevant files. Native mobile apps for Windows, iOS and Android give users the flexibility to access and share files on the go, via any mobile device. OneDrive also supports a number of security features including device access rules, device reports and remote device wiping. Users can also track which files are being shared, and with whom. In-app sharing enables each employee to seamlessly share and set specific access permissions for their files, based on the organization’s settings.


Q. What level of support does OneDrive offer?

OneDrive offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support, Chat

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