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Birdeye vs GatherUp Comparison (2026)
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Good recommendations?
Overview
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
GatherUp is a cloud-based software designed to help organizations gather, manage, and market customer feedback, online reviews, and testimonials and connect with the target audience.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
707
5
4
3
2
1
570
95
17
6
19
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this app4.6
41
5
4
3
2
1
27
12
1
0
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively.”
KL
Kate L.
Sales
“We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. ”
LH
Lacy H.
Office Manager
“We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.”
EP
Eric P.
VP of Sales
Pros
“I wish GU integrated better with products like weave and maybe invoice systems and smile reminder platforms for dentists.”
KJ
Ken J.
Owner
“It integrates with Zapier, so I've been able to set up automation for them that makes the process easy.”
Nikki S.
Owner
“Very good, very simple to set up and the few times I needed customer service it was provided quickly and fully answered all questions.”
CC
Christina C.
VP of Operations and Project Management
Cons
“Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.”
GY
Ghiwa Y.
IT manager
“Sometimes the auto responses do not fire to all reviews that I have auto responses set up for.”
KO
Krystina O.
Client Manager
“Sometimes the integration process is a bit taxing and I wish there were more platforms that can be integrated.”
SB
Sammy B.
Client Manager
Cons
“Customer support quality has decreased, and the price has gone up steadily, so I no longer feel I am receiving good value for money.”
EH
Erika H.
Owner
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features180
- 2-Way Messaging
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Assessment Management
- Asset & Content Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- BI Integration
- Backlink Management
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Behavior Analytics
- Bill Payment
- Billing & Invoicing
- Bounce Rate Analysis
- Brand Entity Analysis
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Broken Link Discovery
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calendar/Reminder System
- Calendaring
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Change Simulation
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Competitor Analysis
- Complaint Monitoring
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Confirmations/Reminders
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Insights
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Personalization
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Custom Domains
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Location
- NPS Survey Structure
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- SEO Management
- SMS Messaging
- Scoring
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Social Promotion
- Social Sharing
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- Visual Analytics
- Website Integration
- Widgets
- Workflow Management
- Total features66
- 2-Way Messaging
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Assessment Management
- Asset & Content Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- BI Integration
- Backlink Management
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Behavior Analytics
- Bill Payment
- Billing & Invoicing
- Bounce Rate Analysis
- Brand Entity Analysis
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Broken Link Discovery
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calendar/Reminder System
- Calendaring
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Change Simulation
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Competitor Analysis
- Complaint Monitoring
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Confirmations/Reminders
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Insights
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Personalization
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Custom Domains
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Location
- NPS Survey Structure
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- Review Sharing
- SEO Management
- SMS Messaging
- Scoring
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Social Promotion
- Social Sharing
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- Visual Analytics
- Website Integration
- Widgets
- Workflow Management
Integrations
- Total integrations76
- 1CoreSolution
- 8am MyCase
- AgencyAnalytics
- Booker
- Buildertrend
- CareStack
- ChatBot
- Cloud Access Security Broker (CASB)
- Constant Contact
- Covetrus Avimark
- Curve Dental
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- DrChrono
- Eaglesoft
- Facebook Business Suite
- FieldPulse
- FieldRoutes
- Filevine
- Freshdesk
- Glassdoor
- Google Ads
- Google Workspace
- Gorgias
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- KingAsterisk Contact Center Software
- Klara
- Lightspeed
- Lightspeed Retail
- Localo
- Lunchbox
- MRI Property Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- NAPA TRACS
- NetSuite
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Olo
- Open Dental
- OpenTable
- Oracle Database
- Oryx Dental Software
- PatientNow
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Practice Better
- Python Connector for NetSuite
- QuickBooks Online
- Rent Manager
- RingCentral Engage Voice
- STORIS
- SearchAtlas
- ServMan
- ServiceM8
- ServiceTitan
- Shopify
- Shopify POS
- SiteLink Web Edition
- SmartAdvocate
- Spectora
- Sprout Social
- Storable Edge
- TikTok
- Toast POS
- Total Expert
- Trustpilot
- Twitter/X
- Valant EHR Suite
- WebPT
- WelcomeHome
- Xero
- Yardi Voyager
- Zapier
- Zillow Rental Manager
- Zoho CRM
- Zomato for Business
- eClinicalWorks
- roommaster
- Total integrations13
- 1CoreSolution
- 8am MyCase
- AgencyAnalytics
- Booker
- Buildertrend
- CareStack
- ChatBot
- Cloud Access Security Broker (CASB)
- Constant Contact
- Covetrus Avimark
- Curve Dental
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- DrChrono
- Eaglesoft
- Facebook Business Suite
- FieldPulse
- FieldRoutes
- Filevine
- Freshdesk
- Glassdoor
- Google Ads
- Google Workspace
- Gorgias
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- KingAsterisk Contact Center Software
- Klara
- Lightspeed
- Lightspeed Retail
- Localo
- Lunchbox
- MRI Property Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- NAPA TRACS
- NetSuite
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Olo
- Open Dental
- OpenTable
- Oracle Database
- Oryx Dental Software
- PatientNow
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Practice Better
- Python Connector for NetSuite
- QuickBooks Online
- Rent Manager
- RingCentral Engage Voice
- STORIS
- SearchAtlas
- ServMan
- ServiceM8
- ServiceTitan
- Shopify
- Shopify POS
- SiteLink Web Edition
- SmartAdvocate
- Spectora
- Sprout Social
- Storable Edge
- TikTok
- Toast POS
- Total Expert
- Trustpilot
- Twitter/X
- Valant EHR Suite
- WebPT
- WelcomeHome
- Xero
- Yardi Voyager
- Zapier
- Zillow Rental Manager
- Zoho CRM
- Zomato for Business
- eClinicalWorks
- roommaster
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