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Custellence
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer journey mapping tools solution with mapping cards
Table of Contents
Custellence - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: August 2025
Custellence overview
What is Custellence?
Custellence is a web-based customer engagement solution for businesses of all sizes that creates customer journey mapping tools to gather information on user experiences, customer data, and overall satisfaction. The system comes with features such as drag and drop editing, customizable maps, data visualization, a media library, collaboration tools, and more. The software provides color coded mapping cards, which can be placed inside customer timelines to pinpoint specific instances during a customer's website interactions. In addition, the timeline provides a history and activity log to track customer experiences and follow specific employee changes.
Custellence allows for team collaboration where multiple colleagues can provide input at any point on the customer map. The comments section allows for colleagues to provide feedback and open a continuous internal dialogue to ensure each team member is informed on the project. In addition, customer map cards include a status option, which gives designations to different areas of the customer's journey such as developing, removed, completed, or work in progress.
Starting price
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Custellence’s user interface
Custellence reviews
Overall rating
4.4
/5
17
Positive reviews
88
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.94/10
5
4
3
2
1
13
2
0
0
2
Ulrika E.
Product Owner
Kirsten H.
Operations
Andreas M.
Head of CX and Insights
Orhan L.
Marketing and Sales consultant
Orhan L.
Marketing and Sales consultant
David B.
service designer
Who uses Custellence?
Based on 17 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Custellence's key features
Most critical features, based on insights from Custellence users:
All Custellence features
Features rating:
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Custellence pricing
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User opinions about Custellence price and value
Value for money rating:
To see what individual users think of Custellence's price and value, check out the review snippets below.
Ulrika E.
Product Owner
Kirsten H.
Operations
Custellence support options
Typical customers
Platforms supported
Support options
Training options
Custellence FAQs
Custellence has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
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Q. What languages does Custellence support?
Custellence supports the following languages:
English
Q. Does Custellence offer an API?
No, Custellence does not have an API available.
Q. What level of support does Custellence offer?
Custellence offers the following support options:
Phone Support