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Best Customer Journey Mapping Tools Software

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FullStory logo

FullStory

4.6
(63)

Everything you need to know about your digital experience.

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FullStory tells you everything you need to know about your digital experience. Deliver exceptional experiences by letting our easy-to-use, intelligent software pinpoint when, where, and how user struggle is affecting your revenue and retention.

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Smartlook logo

Smartlook

4.7
(128)

Qualitative analytics for websites and mobile apps

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Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels. Not just numbers and graphs, Smartlook will help you truly understand your users' actions.

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LeadsRx logo

LeadsRx

4.4
(145)

Impartial Multi-Touch Attribution

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LeadsRx is a cross-channel, full-funnel marketing attribution platform. Used by mid-to-large enterprises, LeadsRx helps maximize return on ad spend and finds insights to improve customer acquisition strategies.

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GetFeedback logo

GetFeedback

4.8
(43)

Send better surveys. Collect better feedback.

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GetFeedback is easy-to-use online survey software designed to improve response rates.

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Heap logo

Heap

4.6
(33)

Digital Insights Platform

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Heap helps digital experience owners quickly surface blind spots where users struggle or drop off in multi-step digital journeys, so that product and marketing teams know where to make the most impactful improvements to the digital product or website.

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ClosePlan logo

ClosePlan

5.0
(1)

The Sales Execution Platform for Enterprise B2B Sales Teams

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ClosePlan helps enterprise B2B sales teams drive qualified opportunities to close. Built natively in Salesforce, ClosePlan tools enable rigorous qualification, relationship mapping and playbooks for a best practice sales process to operationalize and reinforce any sales methodology.

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UserExperior  logo

UserExperior

4.3
(3)

Everything you need to analyze digital experience.

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UserExperior is a qualitative mobile analytics tool to visualize and improve broken experiences inside your app.

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Netcore logo

Netcore

4.4
(20)

AI-driven omnichannel growth platform

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Netcore’s customer journey mapping tool empowers marketers to build campaigns based on customer behavior and stages. Complex customer journeys can be mapped easily with drag-and-drop, and automated, and optimized on the go. You can deliver contextual messages across your channels and increase ROI.

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Reveall logo

Reveall

4.7
(6)

Customer insights platform

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Reveall is a customer insights hub where UX and product teams rally around the customer to turn their research and insights into clear product decisions. By sharing findings and reports, collaborating on insights, and mapping your customer journey, Reveall helps businesses become customer-led, so they can build and deliver product experiences.

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Primary logo

Primary

4.2
(11)

Product lifecycle management software

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Primary is a cloud-based product lifecycle management software that helps users define, ideate and document their design solutions.

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Cemantica logo

Cemantica

(0)

Customer Journey Management Platform

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Cemantica is a powerful modular platform for users to manage customer experience (CX) programs, build customer journey maps, and integrate voice of the customer (VoC data) all in one

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SiteRecording logo

SiteRecording

(0)

Grow like the Fortune 500 with 37+ Apps

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Create a better website experience for your users by monitoring customers' behaviour on your website. Gain insight into how to improve productivity through your website.

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Pendo logo

Pendo

4.5
(198)

Product usage & behavior data capture

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Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging

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Dreamdata logo

Dreamdata

4.9
(39)

The leading B2B revenue attribution platform

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Dreamdata’s out-of-the-box technology gathers, joins, and cleans all revenue data, to present actionable analysis on what drives B2B revenue. This includes attribution across and between pipeline stages, tracking ROI and LTV, benchmarking growth, predicting revenue, and planning what to scale next.

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LogRocket logo

LogRocket

4.9
(24)

Bug tracking and session recording tool for JavaScript apps

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LogRocket is a cloud-based and on-premise logging and session replay platform for JavaScript applications, which helps businesses track UX problems and analyze as well as remediate the root causes of bugs.

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Factors.ai logo

Factors.ai

4.8
(16)

Amplifying your Marketing ROI with Factors.AI

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Factors.AI is Marketing Analytics and Attribution solution that helps marketing and revenue teams increase the impact of marketing on revenue

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Centralpoint logo

Centralpoint

4.6
(7)

Digital experience platform & content management solution

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Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners.

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EasySend logo

EasySend

5.0
(3)

Create simple digital journeys in days.

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EasySend makes it simple to create digital journeys in days, so you cut costs and increase revenue. This no-code platform offers a drag and drop builder, AI Builder, Integrations, Analytics, Co-Browsing, e-Signatures, custom solutions, product training, and enterprise-grade security. You can convert

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Miro logo

Miro

4.7
(694)

#1 Online collaborative whiteboard platform for teams

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Miro is #1 collaborative whiteboard platform trusted by over 13M users worldwide. See your business from your customer’s point of view – and design the best experience for them. Try Miro pre-made template to start mapping in seconds!

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Lucky Orange logo

Lucky Orange

4.7
(97)

All-in-one conversion optimization suite for website owners

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Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls

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LeadSquared logo

LeadSquared

4.2
(62)

Marketing automation and sales execution platform

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Customer Journey Mapping Tools help your business drive individualized experiences at scale – with absolutely zero code.

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Leadoo logo

Leadoo

4.7
(26)

Converting existing traffic into leads & online sales

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Want to convert more sales and/or leads from your existing website traffic? Leadoo is built for one purpose: results. Leadoo, the World's first and only Lead-Driven Marketing Platform, turns your passive website visitors into qualified leads, in interactive and friendly ways.

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WebEngage logo

WebEngage

4.5
(28)

Marketing Automation & Customer Data Platform for SMBs

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WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified and highly effective for consumer tech enterprises and SMBs.

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Feedbackly logo

Feedbackly

4.2
(34)

All-in-one feedback software

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Launch surveys in almost any channel you can imagine, let the feedback collect for you automatically, take action on your feedback instantly with the help of automation.

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Intouch Insight CX Platform logo

Intouch Insight CX Platform

4.6
(10)

Get a 360 view of your customer experiences.

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The Intouch Insight CX Platform is designed to get you the most out of your mystery shopping and operational audit programs while driving actionable insights from all customer touchpoints.

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