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Customer Journey Mapping Tools Software
Last updated: September 2026
162 software options
Sponsored
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Analyze and optimize the complete customer journey.
Read more about Adobe Customer Journey Analytics
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one conversion optimization suite for website owners
Read more about Lucky Orange
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one Marketing Automation Platform
Read more about AiTrillion
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
#1 Digital Experience Analytics Leader for Enterprise Brands
Discover features like Session Replays, Customer Journey Mapping, Heatmaps, AI Alerts & more.
Read more about Contentsquare
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Virtual whiteboard solution for team collaboration
Read more about Lucidspark
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based digital experience analytics for enterprises
Read more about Glassbox
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based digital intelligence platform for all sizes
Read more about Similarweb
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience management (CXM) platform
Read more about XM for Customer Experience
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Digital experience insights for any business selling online
Read more about Hotjar
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Dreamdata is an Agentic B2B Attribution Platform
Read more about Dreamdata
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Qualitative analytics for websites and mobile apps
Read more about Smartlook
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
See what your users want—with Clarity
Instant heatmaps: See at a glance which areas on your page drive the most engagement.
Session recordings: Watch how people use your site.
Insights: Learn what's working and what isn't.
Read more about Microsoft Clarity
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Create customer journey maps, personas & impact maps online
Read more about UXPressia
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer and employee experience platform
Read more about Delighted
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Stop Guessing About Your Digital Experience
Read more about LogRocket
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Product usage & behavior data capture
Read more about Pendo
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered, in-the-moment Video Research Platform.
Read more about Indeemo
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer data hub
Read more about Segment
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Accelerate Digital Adoption
Read more about Whatfix
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified CDP & engagement platform for enterprises
Read more about Meiro
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Take back control with Matomo
Matomo is the trusted analytics solution for over 1.5 million websites globally.
Read more about Matomo
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The omnichannel data based platform with MKT automation
Read more about icomm
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based behavioral data platform for all teams
Read more about Fullstory
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based product roadmap solution for teams.
Read more about Vistaly
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Lead generation and website optimization software
Read more about Pathmonk
