EngageBay CRM vs Boomerang for Gmail

Salesforce Sales Cloud

HubSpot CRM

Zoho CRM

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

mARKETING

Their customer service via the chat box is great too, you never have to wait for support, there is always someone on hand.

Director Of Development 

We had some special requirements for our custom CRM and the team was very helpful in getting new functions create for us and made sure we were taken care if we had any issues or concerns.

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

A/B Testing

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Appointment Management

Appointment Scheduling

Audience Targeting

Automated Publishing

Automated Responses

Automated Routing

Automated Scheduling

Automatic Call Distribution

Automatic Outbound Dialer

Autoresponders

Auto Update

Availability Management

Batch Processing

Behavior Tracking

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Center Management

Call Disposition

Caller ID

Call Monitoring

Call Recording

Call Routing

Call Scheduling

Call Scripting

Call Tracking Metrics

Campaign Management

Campaign Personalization

Campaign Planning

Campaign Specific Signature

Canned Responses

CAN-SPAM Compliance

Channel Management

Churn Management

Click Tracking

Client Database

Client Management

Client Tracking

Communication Management

Computer Telephony Integration

Confirmations/Reminders

Contact Database

Contact Management

Content Creation

Content Delivery

Content Management

Conversion Rate Optimization

Conversion Tracking

Customer Database

Customer Engagement

Customer History

Customer Management

Customer Segmentation

Customer Social Profiles

Customer Support

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Templates

Customization

Dashboard

Data Import/Export

Data Management

Data Synchronization

Deal Management

Document Storage

Donor Management

Drag & Drop

Drip Campaigns

Dynamic Content

Email Campaign Management

Email Management

Email Marketing

Email Monitoring

Email Sequences

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For AEC Industry

Forecasting

For Insurance Industry

For iPad Devices

Form Builder

For Nonprofits

For Real Estate

For Sales Teams/Organizations

Reviews for EngageBay CRM come from a wide variety of industries, including marketing and advertising (14% of reviewers), information technology and services (12%), and computer software (6%). The most frequent use case for EngageBay CRM cited by reviewers is CRM (59% of reviewers).

Users and use cases

Most users consider EngageBay CRM to offer strong value for money, as they appreciate its affordable pricing and robust free plan. Some users report that costs can rise quickly with extra features or additional users, and find the pricing structure confusing.

Value for money

The EngageBay CRM integrations most frequently cited by reviewers are: Zapier (an integration product rated 4.7 out of 5 for its integration with EngageBay CRM), Twilio (a SMS marketing product, 4.7), and LinkedIn for Business (a contact management product, 4.5).

Integrations

EngageBay CRM is a CRM solution offering key features such as contact database, email campaign management, contact management, lead management, marketing automation, and sales pipeline management, among others.

Proprietary

EngageBay CRM

Web-based

iPad

iPhone

Android

Windows

HubSpot Marketing Hub

Mailchimp

ActiveCampaign

Pipedrive

Agile CRM

Keap

Constant Contact

Freshsales

Pipeline CRM

Brevo

Insightly

GetResponse

Moosend

Capsule

Free

Basic

Growth

Limited advanced reporting options

Administrator

It lacks advanced analytics and reporting and the mobile app lacks all the features making it difficult to access anywhere

Social Media Manager

While Engagebay provides reporting and analytics tools, some users may find them lacking in depth and customization options.

65% of reviewers feel negative about EngageBay’s reporting and analytics. Some users say the platform’s reports are basic and lack depth, making it difficult to perform detailed analysis or customization. Reviewers indicate that they miss advanced features such as drill-down capabilities, comprehensive templates, and the ability to export or manipulate data. They feel these limitations hinder their ability to make data-driven decisions and meet the analytical needs of more complex sales or marketing teams.

Restrictions and delivery challenges

Account manager

Restrictions include a brief introduction that appears before the email template, sometimes delayed email broadcasts, and emails that fail to reach corporates despite being guaranteed that they would wind up in the inbox rather than the trash can.

owner

I don't like how they only let you send out 100 emails per day at the start, its does keep your email from being backlisted.

50% of reviewers feel negative about EngageBay’s email sending functionality. Some users report frustration with daily email send limits, slow delivery, and emails landing in spam or junk folders. Reviewers mention issues with formatting, syncing, and the inability to use their main domain for sending, which affects deliverability. They also note that the warm-up period and requirements to increase limits are unclear, making it challenging to run larger campaigns or ensure reliable communication with contacts.

Frequent minor bugs and glitches

Nothing is straightforward, there are numerous bugs and poor design decisions, ticket views are unreliable (sometimes do not show all matches!).

Virtual Assistant

There is a noticeable lack of troubleshooting documentation available for common problems, which can be frustrating for users who are experiencing issues and need to resolve them quickly.

48% of reviewers feel negative about EngageBay’s stability due to bugs and technical issues. Some users report experiencing slow load times, clunky navigation, and occasional glitches that disrupt workflow. Reviewers indicate that troubleshooting documentation is lacking, making it harder to resolve problems quickly. They mention that support tickets and updates sometimes do not display correctly, and that repetitive or heavy tasks can lead to lost progress or system reloads, impacting overall efficiency.

Streamlined lead organization tools

Director of Sales

The software makes  tracking sales pipelines and categorizing leads very easy.  

Digital Marketer

You can easily collect leads, segment them and then create using Macro/Micro funnels to engage them to pump up your marketing efforts.

95% of reviewers feel positive about EngageBay’s lead management capabilities. Some users say the platform makes it easy to capture, segment, and nurture leads through customizable forms, automated workflows, and flexible pipelines. Reviewers appreciate the ability to track leads, score them based on behavior, and organize sales activities efficiently. They find that these features help them convert prospects into loyal customers and keep their teams focused on high-value opportunities, ultimately improving their sales processes and customer retention.

Time-saving automation features

Operation Manager

Automation capabilities: EngageBay CRM offers powerful automation features, allowing businesses to automate repetitive tasks, workflows, and follow-ups.

Facebook Ads Strategist, Founder

Automation capabilities: Automation features help save time and effort in repetitive tasks, improving productivity.

95% of reviewers feel positive about EngageBay’s automation features. Reviewers indicate that automating repetitive tasks, follow-ups, and workflows saves them significant time and effort. Some users report that the intuitive interface allows them to set up automations without technical expertise, and they value the flexibility to customize workflows for their business needs. They say automation improves productivity, ensures consistent communication, and helps them manage customer relationships more efficiently, making daily operations smoother and more reliable.

Affordable solution for small firms

Marketing

Overall, EngageBay CRM is a solid option for small to medium businesses seeking an affordable, user-friendly platform that covers marketing, sales, and customer service in one place.

Marketing Head

All those small startups who wish to use Hubspot but can't due to its enormous pricing can simply go ahead with Engagebay tool, as it provides all features (even more than Hubspot) in affordable pricing, along with all tools.

96% of reviewers feel positive about EngageBay’s suitability for small businesses. Reviewers indicate that the platform’s affordable pricing and comprehensive feature set make it accessible for startups and growing companies with limited budgets. They say it allows them to manage marketing, sales, and customer service efficiently without unnecessary complexity. Some users report that EngageBay helps them compete with larger organizations by providing essential tools at a fraction of the cost, and they appreciate the value it brings for small teams aiming to streamline operations and scale their business.

Responsive and helpful support team

94% of reviewers feel positive about EngageBay’s customer support. Some users report that the support team is quick to respond, patient, and willing to assist with onboarding, troubleshooting, and custom requests. Reviewers appreciate having access to knowledgeable representatives who guide them through challenges and help them maximize the platform’s potential. They say that ongoing support is a key factor in their satisfaction, especially for those new to CRM systems or with evolving business needs.

Marketing Manager

Overall, EngageBay CRM has been a helpful tool for managing contacts, email campaigns, and our sales pipeline, especially with how responsive and supportive the customer support team is.

Data management features seem solid and cover most of what we need, although we are still exploring the platform and expect it will take a bit more time to fully understand and optimize how everything works for our use case.​

The interface and data management tools do the job, but they are not always as intuitive or streamlined as they could be, so it sometimes takes extra clicks and trial-and-error to find or configure what is needed.

There is still a bit of a learning curve with the interface and data management, but once the basics are set up, it works reliably for day-to-day outreach and follow-ups.​

Investment Advisor Representative

EngageBay gives  us tools to manage donors, run campaigns, and stay connected with volunteers  all without the heavy costs of other CRMs.

Caregiver

The interface is intuitive and easy to learn, so onboarding is quick, and features like automation, email campaigns, and pipeline tracking help save time and improve efficiency.

It brings together email marketing, CRM, automation, and customer support into one platform, tired of hopping between different tools.

The reporting and analytics aren’t as in-depth, which can be a drawback if you rely heavily on data-driven insights.

Manager

The Engagebay Team provides excellent assistance for the CRM system, which satisfies all of our needs. Because the platform offers excellent automation for forms, landing pages, and emails, it's a great substitute.

Marketing Director

EngageBay's CRM integrates well with its marketing and sales module and it helps me manage  my entire sales pipleline, track deals and organize customer information with an ease.

EngageBay CRM, some of its commonly praised features include its all-in-one nature (combining marketing, sales, and service tools), its affordability compared to some competitors, and its user-friendly interface.  

Systems and Support Administrator

It can be quite annoying when you have to update something small but in multiple email templates/forms and you have to open one at a time, rather than opening them all in their individual tabs nice and quickly.

Not being able to open things like email templates and forms in a new tab quickly and efficiently would be my biggest con.  

There are a few missing features which would seem to be obvious, eg. not being able to sort on every column of data or only having the client's first name listed in some places when having both names would be more helpful or not having the ability to insert an email link into their templates.

Product manager

I was particularly impressed with its all-in-one capabilities, combining CRM, marketing automation, email marketing, and customer support in a single platform

The affordability is also a big advantage, especially for small businesses or startups looking for a cost-effective solution.

EngageBay CRM vs Boomerang for Gmail Comparison (2026)

EngageBay CRM

Boomerang for Gmail

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives