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Zoho CRM vs EngageBay CRM Comparison

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Overview

Category Leaders

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...

Category Leaders

EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

14.99

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

6.7K

5

4

3

2

1

3.4K

2.3K

761

169

75

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.7

728

5

4

3

2

1

498

211

17

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Pros

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.

Cons

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.

Cons

Some missing features such as missing Google Meet, and location in calendar event.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
Landing page templates are very limited at the moment.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features201
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Audience Targeting
  • Auto Update
  • Automated Publishing
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Availability Management
  • Batch Processing
  • Behavior Tracking
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Business Process Control
  • Buyer Management
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Planning
  • Campaign Segmentation
  • Campaign Specific Signature
  • Canned Responses
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Sharing
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Form Builder
  • Gamification
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Group Scheduling
  • Help Desk Management
  • IT Asset Management
  • Image Library
  • Inbox Management
  • Incentive Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Filtering
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Location Tracking
  • Loyalty Program
  • Macros/Templated Responses
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimization
  • Modeling & Simulation
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Multivariate Testing
  • Negative Feedback Management
  • Notification Scheduling
  • Offline Form
  • Onboarding
  • Online Booking
  • Online Forms
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Post Scheduling
  • Power Dialer
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Product Catalog
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Queue Management
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Real-time Scheduling
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Responsive Web Design
  • Rewards Management
  • Role-Based Permissions
  • Routing
  • SEO Management
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Site Search Tracking
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Statistical Analysis
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Editing
  • Task Import
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Time on Site Tracking
  • To-Do List
  • Training Management
  • Transaction History
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • User Management
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Warranty Tracking
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Integration
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Widgets
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Total features226
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Audience Targeting
  • Auto Update
  • Automated Publishing
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Availability Management
  • Batch Processing
  • Behavior Tracking
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Business Process Control
  • Buyer Management
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Planning
  • Campaign Segmentation
  • Campaign Specific Signature
  • Canned Responses
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Sharing
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Form Builder
  • Gamification
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Group Scheduling
  • Help Desk Management
  • IT Asset Management
  • Image Library
  • Inbox Management
  • Incentive Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Keyword Filtering
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Location Tracking
  • Loyalty Program
  • Macros/Templated Responses
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimization
  • Modeling & Simulation
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Multivariate Testing
  • Negative Feedback Management
  • Notification Scheduling
  • Offline Form
  • Onboarding
  • Online Booking
  • Online Forms
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Post Scheduling
  • Power Dialer
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Product Catalog
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Queue Management
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Real-time Scheduling
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Responsive Web Design
  • Rewards Management
  • Role-Based Permissions
  • Routing
  • SEO Management
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Site Search Tracking
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Statistical Analysis
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Task Editing
  • Task Import
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Time on Site Tracking
  • To-Do List
  • Training Management
  • Transaction History
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • User Management
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Warranty Tracking
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Integration
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Widgets
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations584
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations43
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

EM
AvatarImg

Enrico M.

Consumer Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho CRM: An Effective and Simple to Manage Customer Relationship Management Tool

Reviewed 2 months ago
Pros

This CRM software has been easy to use. Zoho CRM has been working so well for us. Zoho CRM's capabilities are excellent.

Cons

I do not dislike Zoho CRM. Zoho CRM has zero weaknesses.

AE
AvatarImg

ALan E.

Civic & Social Organization, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Good Mobile app for use

Reviewed 10 months ago

using the application has made us stay in contact with clients by making direct calls

Pros

Zoho CRM is a good mobile application that gives you quick access to your contacts, notes, and deals, easy to call and talk to clients directly using the mobile application

Cons

Zoho CRM it's very hard to set up CRM integration with party application

MB
AvatarImg

Morgan B.

Professional Training & Coaching, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

ZoHo CRM Review

Reviewed 5 years ago
Pros

Good functionality & value for the tiered pricing

Cons

Many product lines are a littel confusing (i.e. CRM, CRM Plus, ZoHo One etc.)

MS
AvatarImg

Mohd S.

Computer Software, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

Review of Zoho CRM

Reviewed 2 years ago

My overall experience with Zoho CRM is good because I'm investing a lot of time in this software which I like this software.

Pros

Zoho CRM API is used for creating a custom application integration.Zoho CRM is easy to use.Zoho CRM is very affordable.Zoho CRM has amazing work tools.Zoho CRM Email Marketing is best.

Cons

Zoho CRM has weak customer support for big platforms. Zoho CRM has a complicated setup process. Zoho desk has a complicated setup process.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

Lead Generation , Email Campaigning etc.

Reviewed 5 years ago

My overall experience with Zoho CRM is good , it has good customer support , I have also customized Zoho CRM as per my client's requirement.

Pros

1. Zoho is a great CRM for tracking lead generation , setting up Email campaigning , Calls ,Chats etc. 2. Setup your complete organization work flow with Zoho CRM. 3. There a lots of subscription available to purchase according to your need. 4. It has great look and feel and IDE. 5. You can use Zoho templates or you can create you own templates for emailing and other purposes. 6. You can customize Zoho CRM as per your requirement , if you are developer.

Cons

You need to have good knowledge of CRM if you want to use zoho CRM more effectively.

AR
AvatarImg

Verified reviewer

Management Consulting, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

CRM functionality for many use cases.

Reviewed 5 years ago

Good experience, as expected with Zoho tools in general.

Pros

Solved our need for backing up non-priority customer lists from primary CRM vendor, while maintaining business logic.

Cons

Basic CRM features and functionality only - use other CRM vendors for industry or use case specific features.

OD
AvatarImg

Obed Destine A.

Computer Software, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho CRM review

Reviewed a year ago

Zoho CRM was really helpful for my startup company's CRM.

Pros

The ability to capture and manage leads efficiently is crucial for businesses. Zoho CRM simplifies the lead acquisition process, ensuring that no leads are lost or overlooked.

Cons

While Zoho CRM offers a comprehensive set of features and functionalities, there may be a few areas that some I feel could be improved. I think there should be more advanced customization options and flexibility in certain areas of the software.

AR
AvatarImg

Verified reviewer

E-Learning, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

All one all mid-range pricing CRM for any startup or giant company

Reviewed 2 years ago

Zoho CRM is easily integration, management, and huge featureable CRM

Pros

-Easily leads Tracking -Communicate place in the sales funnel -Easy to use -Marketing Automation

Cons

-Should be reduced little price. It can be best for a startup company - Or, they should keep a lifetime free plan for a small or single entrepreneur with limited access

AvatarImg
AvatarImg

Rohan K.

Information Technology and Services, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

The Best Solution for Sales and Everything

Reviewed 3 years ago
Pros

Zoho CRM is the answer to our sales solutions. It’s a easy to use tool which even a new user can find it easy to understand.

Cons

Zoho CRM is very good but only if your business can afford giving high cost to this CRM solution.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

It's OK

Reviewed 5 years ago
Pros

The customer support is very good. The system is not that great but the staff always helped us when we needed.

Cons

Zoho CRM is an ok CRM solution but the user experience is poor. The customer support is great, though.

AR
AvatarImg

Verified reviewer

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Great CRM for SMB

Reviewed 6 years ago

CRM and lead management

Pros

Easy to use and integrate. Easy to find contact information and make calls. I love mobile app it working perfect.

Cons

Zoho CRM doesn't have fancy design and UI, but it working great if you need to have simple CRM solution.

AR
AvatarImg

Verified reviewer

Education Management, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

My Favourite CRM application

Reviewed 2 years ago
Pros

The blueprint feature of the application. It helps my staff understand perfectly what's expected of each and everyone.

Cons

That's hard to tell because generally I got all I was looking for from a CRM software like Zoho CRM

AvatarImg
AvatarImg

Hayato H.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

The Most Integrated CRM I've Used

Reviewed 3 years ago

Overall, Zoho CRM still has been great so far and with everything that Zoho has to offer with other products, it is really convenient to stay in the Zoho ecosystem.

Pros

Zoho CRM is a beast of a CRM. They have everything and anything you need to build an fully autonomous CRM to operate your business. Not only do they have a intricate CRM, but they have many other Zoho products that sync and integrate with Zoho CRM to make the experience that much better.

Cons

Zoho CRM can be tough to use if you are not used to building a CRM. And there are some complications that come when coding things within the CRM as they use their own language.

sm
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sanjay m.

Machinery, 51-200 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

OK

Reviewed 4 years ago

CRM

Pros

IT IS GOOD FOR THE TRIAL VERSION AND FURTHER

Cons

SUPPORT IS ALSO GOOD BUT NOT THE PHONE CALLING SYSTEMS

JB
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James B.

Primary/Secondary Education, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

ZOHO CRM

Reviewed 7 years ago

ZOHO CRM in general is a good CRM for SMB's. It's always one of the options in the CRM selection process. Any CRM is only as good as the business process behind it.

Pros

Pricing: ZOHO CRMs pricing is very affordable for SMB's. The pricing structure allows businesses to scale up without worrying about the monthly subscription. Functionalities: Overall, ZOHO CRM's functionality is good. It has most of the essential business functionalities. Customizing the CRM according to the business process is very easy. It does provide basic reports and analytics that gives very good business insights.

Cons

Functionalities: Although ZOHO CRM provides good functionality, it still lacks some of it that will definitely be an added value to most of it's customers. An example would be a validation rule. A lot of the customers have already brought this topic over ZOHO forums, although ZOHO CRM reps respond with courtesy, this functionality is still in the RnD. A few other requested functionalities have been requested, but it may take ZOHO CRM years before implementing such.

GV
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Gillian V.

Hospitality, 10,001+ employees

Used other for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Zoho CRM

Zoho CRM Review

Reviewed 5 years ago
Pros

Zoho CRM is a cost effective alternative to other CRM options

Cons

Zoho CRM has limited scalability and advanced options.

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Om Prakash s.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Zoho CRM is Sales CRM software that helps in marketing

Reviewed 3 years ago
Pros

ZOHO CRM automatically triggers the function and updates the CRM records.

Cons

hope to get more features of it in future, best software for marketing and sales

MD
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Mirsad D.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

I use this software now more then 6 years

Reviewed 5 years ago

Value for money is more then good

Pros

ZOHO CRM is robust but still easy to customize CRM product.

Cons

Sometimes is is hard to customize and localize some features, but ZOHO Support is helpfull

VO
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Valentine O.

Nonprofit Organization Management, 11-50 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Zoho CRM

My Zoho CRM software journey

Reviewed 7 months ago

crm

Pros

It improved feedback and customer satisfaction management

Cons

need some new features to enhance usability

DF
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Dmitriy F.

1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Excellent

Reviewed 6 years ago
Pros

This software is very easy to use and allows for a lot of flexibility. It can be easily customized to meet user needs

Cons

As CRM it is great software. For me, I was looking for a CRM that also allows email marketing. Unfortunately Zoho does not offer this feature, but as the CRM I would give it my highest rating.

SM
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Serhat M.

Logistics and Supply Chain, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Zoho CRM is by far the most flexible CRM

Reviewed 8 months ago
Pros

Zoho CRM is my favourite CRM in terms of its feature set.

Cons

We would expect to receive a better customer care support from Zoho CRM.

AR
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Verified reviewer

Financial Services, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Amazing system but lack of Customer Service

Reviewed 7 years ago

What I love about the software is each module provides activities which you can track. This enables to be consistently updated. In addition, the system enables me to generate using built in reports.

Pros

All I need in terms of CRM is covered by Zoho CRM

Cons

Lack of knowledge by CSR

LD
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Lesa D.

E-Learning, 501-1,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Zoho CRM

Mgr IT, Enterprises Applications

Reviewed 5 years ago

CRM

Pros

This CRM is easy to learn for both Admin and User

Cons

Lack of features needed to be an effective CRM

KN
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Keith N.

Maritime, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Loving Zoho

Reviewed 8 years ago

Really like the new interface and am currently advising other partner companies about the merits of Zoho. I like the ease of customisation and find the customer support responsive and of good quality

Pros

Ease of use, customisation

Cons

Disappointed to lose the CRM interface from the Mail section of CRM, but the support guys suggested this is only short term

AR
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Verified reviewer

Information Technology and Services, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Helpful CRM platform

Reviewed 5 years ago
Pros

I can use Zoho CRM for a range of purposes including contact and lead management, purchase control, and sales pipeline management.

Cons

Zoho CRM is easy to use and yet offers robust CRM tools at an affordable cost. There are no obvious minus points.

GV
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Gerald V.

Marketing and Advertising, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use