GetResponse vs Kartra

Brevo

Mailchimp

Gmail

Brevo is a CRM and email marketing solution that helps businesses run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. Teams can trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs.

Mailchimp is an email and SMS marketing platform that combines artificial intelligence with marketing automation capabilities. The platform features a drag-and-drop builder, content creation tools, and audience management functions to help businesses design and distribute marketing campaigns across multiple channels.

Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB of storage, color-coded inbox filters, and 'unsend' button

Owner

I tried to get help from their customer service but they weren't that helpful.  

I liked the software but their support is brutal and puts a really bad taste in your mouth.

Internet Marketer/Graphic Designer

Over the years, I've had a few questions and concerns, and the support staff has always been prompt in answering them and resolving my problems.

Digital Marketing Analyst 

The support team is always willing to help with any questions I have, and they have been incredibly patient and thorough in their explanations.

Send beautifully-designed, responsive emails. Increase your sales and subscriber engagement through comprehensive email marketing campaigns.

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Automated Scheduling

Autoresponders

Campaign Analytics

Campaign Management

Campaign Planning

Campaign Scheduling

Campaign Segmentation

CAN-SPAM Compliance

Channel Management

Chat/Messaging

Click Tracking

Contact Database

Contact Management

Content Management

Customer Database

Customer Segmentation

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Templates

Customization

Dashboard

Design Management

Drag & Drop

Drip Campaigns

Dynamic Content

Email Campaign Management

Email Distribution

Email Management

Email Marketing

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

Form Builder

Forms Management

Image Library

Landing Pages/Web Forms

Lead Capture

Lead Engagement

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Scoring

List Management

Live Chat

Mailing List Management

Marketing Automation

Media Library

Mobile Optimization

Multi-Campaign

Multi-Channel Marketing

Multi-Language

Newsletter Management

Personalization

Product Recommendations

Real-Time Analytics

Real-Time Data

Real Time Editing

Real-Time Notifications

Reporting/Analytics

Reporting & Statistics

Responsive Web Design

ROI Tracking

Search/Filter

Segmentation

SEO Management

Simple Mail Transfer Protocol (SMTP)

SMS Marketing

SMS Notifications

Social Marketing

Social Media Integration

Spam Blocker

Subscriber Management

Subscription Management

Template Management

Third-Party Integrations

Visitor Tracking

Visual Analytics

Web Forms

Web Notifications

Website Analytics

Website Management

Website Publishing Options

Website Visitor Tracking

Widgets

WYSIWYG Editor

By industry, GetResponse reviewers are most commonly professionals in marketing and advertising (23%). The most frequent use case for GetResponse cited by reviewers is email marketing (81% of reviewers).

Users and use cases

Most reviewers indicate GetResponse offers good value for money, especially for small businesses, and they appreciate the free plan and affordable pricing. Some users report costs rise with subscriber growth, and advanced features require higher-priced plans.

Value for money

The GetResponse integrations most frequently cited by reviewers are: WordPress (a website builder product rated 4.6 out of 5 for its integration with GetResponse) and ClickFunnels (a landing page product, 4.9).

Integrations

GetResponse is an email marketing solution with key features that include list management, contact database, email campaign management, marketing automation, lead capture, and more.

GetResponse

Web-based

ActiveCampaign

AWeber

Constant Contact

SendGrid

MailerLite

ClickFunnels

Sender

HubSpot Marketing Hub

EngageBay CRM

Campaign Monitor by Marigold

iContact

Starter

Marketer

Creator

GetResponse Max

Confusing list organization

67% of reviewers feel negative about GetResponse’s list management. Users report that managing multiple lists can be confusing due to clunky organization, restrictions on list naming, and difficulty tracking or deleting lists. They mention challenges with importing contacts, rejected lists, and limited access to bounce or suppression data. Reviewers also express concerns about steep price increases as list sizes grow and say the system sometimes removes or rejects lists without clear explanations, making it hard to maintain and expand their audience.

Billing and account frustrations

owner

Then, when I went live, the software failed and here we are sixteen weeks later and still the software glitch has not been resolved, I cannot market my services and Get Response doesn't care because they keep charging me every month for the service they are not providing.  

Director

This was after we'd spent hours setting up the emails and automation. Before you do any work, upload your list and see if it will even be accepted. When we asked for them to refund our payment due to our inability to use their system they refused, citing terms and conditions.

91% of reviewers feel negative about GetResponse’s account and payment handling. Reviewers report frequent issues with unexpected charges, difficulties canceling subscriptions, and being billed for unused services. They indicate that refunds are often denied, even when access to the platform is restricted or accounts are suspended. Users express frustration with rigid enforcement of terms, lack of transparency, and slow or unhelpful responses to billing disputes. Some say accounts are locked or deleted without adequate warning, leading to loss of data and further complications with payments.

Email deliverability problems

I've mad major deliverability problems in the past and also when they make changes the "legacy" forms or e-mails you have created are hard to continue to use.

49% of reviewers feel negative about GetResponse’s email sending capabilities. Users frequently mention issues with emails landing in spam or promotions folders, blacklisted IP addresses, and slow delivery times. They report that legitimate lists are sometimes rejected, accounts can be deactivated without warning, and retrieving data after account closure is difficult. Reviewers also highlight limited reporting features, difficulties with A/B testing, and a lack of flexibility for large-scale or transactional email sending, which impacts their ability to reach customers reliably.

Slow and unhelpful support

39% of reviewers feel negative about GetResponse’s customer support. Users indicate that support responses are often slow, sometimes taking days or weeks to address issues. They report that support staff can be unhelpful, dismissive, or difficult to communicate with, especially for complex or technical problems. Reviewers say there is no direct phone support, tickets may be closed prematurely, and some feel their concerns are not valued. These experiences lead to frustration, especially when urgent help is needed for account or campaign issues.

Complex and slow interface

36% of reviewers feel negative about GetResponse’s ease of use. Users report that the platform can be overwhelming, with too many screens and clicks required for basic tasks. They mention slow loading times, confusing navigation, and frequent glitches or errors that disrupt workflow. Reviewers find some features unintuitive, especially when managing multiple campaigns or customizing designs. They say the initial setup is time-consuming and the mobile app or admin panel can be difficult to use, making daily operations less efficient for new or non-technical users.

Efficient email list management

Dott.ssa

I found very very useful being able to use conditional logic for contact tagging, moving from list to list or choosing which email will be the next a user will receive.

88% of reviewers feel positive about GetResponse’s email list management. Users report that the platform makes it easy to build, segment, and automate email lists for various brands or campaigns. They appreciate the ability to integrate with signup forms, automate follow-ups, and use conditional logic for tagging and moving contacts. Reviewers find it straightforward to maintain large databases, export lists, and manage subscriptions, which is especially important for businesses with growing audiences. They say these features help them develop stronger relationships with subscribers and improve campaign targeting.

Fast automated responses

Manager

Customer support team is prompt and replies quickly

86% of reviewers feel positive about GetResponse’s response time. Users appreciate the platform’s autoresponder capabilities, which allow them to send timely, customized responses to subscribers. They indicate that the automation features help them maintain high engagement rates and scale their communication without manual effort. Reviewers note that the system’s speed and reliability are important for running effective campaigns and managing customer interactions. They also mention that prompt customer support responses add value to their overall experience.

Easy newsletter creation

Head of Customer Support

The creation of mailers and newsletters is excellent. Once you've created your corporate style subsequent mailers are so easy to creat and distribute.

86% of reviewers feel positive about GetResponse’s newsletter functionality. Users say the platform offers a variety of templates and intuitive tools for designing and scheduling newsletters. They appreciate being able to manage multiple lists, customize content, and automate delivery. Reviewers highlight features like reusable content blocks, scheduling, and analytics as valuable for maintaining regular communication with subscribers. They find the process of creating, formatting, and sending newsletters straightforward, which helps them keep their audience informed and engaged.

Client Services Manager

The automation templates have saved us the hassle of configuring our seasonal email marketing programs that will make sure our past customers receive timely offers without us having to watch it day by day.

Marketing Executive

Its user-friendly interface and helpful templates make it easy to create professional campaigns even without advanced technical skills.

One downside is that pricing can increase quickly as your contact list grows.

Business Development Team Leader

Emails reach a lot of mailboxes so there is major delivery rate there !

I use this platform to take care of our newsletters and sales promotions.

Overall, GetResponse is a great email marketing software that really allows you to increase your growth with AI.

I like GetResponse because it makes email marketing and automation simple and efficient.

A very basic function is not included in their premium pricing.

Customer Service

I liked the fact it has the option of paid ads creator as well as tracking everything with analytics & contact management.

Sales Manager

Even the free version allows for click tracking which is rare.

Very attentive service, they solved my issue very fast also they were kind and don’t make feel like you are talking to a robot

Junior Digital Marketing Manager

It has an accessible interface that makes it easy for a single person to set up and monitor multiple campaigns at once.

The customer service had a quick rebuttal for not getting a refund.

One thing that I have found the autoresponder function most helpful for was nurturing leads with the delivery of targeted content.

Marketing and content executive

GetResponse integrates with other tools that we use (such as gleam.io), which helps us get thousands of email subscribers when we launch competitions and giveaways.

Web Designer

We used to set email sequences for personalized targeted audiences and this feature performed amazingly.complex workflows based on user behavior, triggers, and conditions can actually be achieved without hassles.

East to use, all on one platform for marketing and sales!

This has helped our business to collect hundreds of email addresses each week; these are either people who sign up for our newsletter on our website or those who opt in for merchandise updates while browsing our online store..

Lead analytics consultant

One particularly useful feature is the automation workflow builder, which makes it simple to construct intricate, customised customer journeys.

Social Media Consultant

I also appreciated the A/B testing feature, which allowed me to test different subject lines and email content to optimize open and click-through rates.

University Intern

GetResponse provides organizations with a full range of email marketing solutions that enable them to establish and maintain relationships with their audience.

Great customer service and several beautiful templates to choose from.

Senior Frontend Developer

We create and run email marketing easily with great automation features and there are a lot of prebuilt email templates to start off with.

Founder

The landing page and website creator is easy to setup, the AI email generator and segmentation features lets us capture leads and send personalized offers saving time while ensuring consistent content, all at an affordable price.

Unlike other email marketing tools, getResponse differs in terms of integration capacities,  email l marketing features, and marketing automation.

When I upgraded from the free plan I realized that I didn’t needed yet the upgrade and wanted to go back as my list size could still fit in the free plan, so I tried to go back and they said I couldn’t but didn’t really worth for me to stay in the next level plan when I was still building my email list. Because of that I needed to cancel my account

GetResponse's user-friendly UI and adaptable templates made creating emails simple while maintaining brand coherence.

Business Owner

It is sometimes buggy and it is a little bit pricey compare to other applications.

GetResponse vs Kartra Comparison (2026)

GetResponse

Kartra

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives