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Mailchimp vs GetResponse Comparison

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Overview

Category Leaders

MailChimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with email...

Online marketing tool that helps business owners to build permission-based mailing lists, maximize conversions with email...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

10

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

8,363

4,652

980

152

72

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

142

67

27

17

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

Pros

This software is great for social media, has advanced features with it and allows you to have a free trial with it. The email campaign is very straight forward and easy to use.
Mailchimp is the best, I have learned about their features, and they are perfect especially for a beginning business or business with a small following. They make it really easy for you to use.
The greatest benefit to using this program is the integration possibilities. It is compatible with a lot of the other software/programs we use so integration was seamless and saved time & money.

Pros

What i like most about this tool is that it provides me with the best email marketing services and great features for building my email lists effectively.
It is a great tool for email marketing filled with the required features like analyses and reports, segmentation, automation, etc. It is very nice looking and easy to navigate.
GetResponse is my favorite EMS by far. The software is fairly easy to use and for what you can't figure out they have tons of options and outstanding customer service to learn and get trained.

Cons

I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.
For a company that's been around as long as Mailchimp has, it's crazy to me how bad the UX/UI is. It's just hard to use so much of the time.
Very confusing, very difficult to figure out where to click , also when you input a wrong email address it blocks your whole process of sending emails to others.

Cons

I cancelled my subscription and after a month they activated without my consense and charged of 95.
After numerous communication with the company, we found out they moved us to a "bad" server/IP address which triggered the recipient inbox spam filters.
When we asked for them to refund our payment due to our inability to use their system they refused, citing terms and conditions.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features139
  • "What If" Scenarios
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Archiving & Retention
  • Assessment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Behavior Analytics
  • Behavioral Targeting
  • CAN SPAM Compliance
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Delivery Tracking
  • Demographic Data
  • Design Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Form Builder
  • Geographic Maps
  • Geolocation
  • Geotargeting
  • Image Editing
  • Image Library
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • List Management
  • Live Chat
  • Location Tracking
  • Loyalty Program
  • Mail Merge
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Mobile Access
  • Mobile Optimized Emails
  • Mobile Retargeting
  • Mobile Survey
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple Projects
  • Multiple User Accounts
  • Multivariate Testing
  • Offline Response Collection
  • Order Management
  • Order Processing
  • Personalization
  • Post Scheduling
  • Preview Functionality
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Reporting
  • Recommendations
  • Referral Tracking
  • Registration Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Responsive
  • Rich Text Editor
  • Rules-Based Workflow
  • SEO Management
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Shared Inboxes
  • Site Intercept Survey
  • Skip Logic
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Media Retargeting
  • Social Promotion
  • Spam Blocker
  • Subscription Management
  • Support Audio/Images/Video
  • Survey Builder
  • Tagging
  • Template Management
  • Third Party Integrations
  • To-Do List
  • URL Customization
  • Unsubscribe Database
  • Usage Tracking/Analytics
  • Video Conferencing
  • Video Streaming
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • Total features71
  • "What If" Scenarios
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Archiving & Retention
  • Assessment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Behavior Analytics
  • Behavioral Targeting
  • CAN SPAM Compliance
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Collaboration Tools
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Delivery Tracking
  • Demographic Data
  • Design Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Form Builder
  • Geographic Maps
  • Geolocation
  • Geotargeting
  • Image Editing
  • Image Library
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • List Management
  • Live Chat
  • Location Tracking
  • Loyalty Program
  • Mail Merge
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Mobile Access
  • Mobile Optimized Emails
  • Mobile Retargeting
  • Mobile Survey
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple Projects
  • Multiple User Accounts
  • Multivariate Testing
  • Offline Response Collection
  • Order Management
  • Order Processing
  • Personalization
  • Post Scheduling
  • Preview Functionality
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Reporting
  • Recommendations
  • Referral Tracking
  • Registration Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Responsive
  • Rich Text Editor
  • Rules-Based Workflow
  • SEO Management
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Shared Inboxes
  • Site Intercept Survey
  • Skip Logic
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Media Retargeting
  • Social Promotion
  • Spam Blocker
  • Subscription Management
  • Support Audio/Images/Video
  • Survey Builder
  • Tagging
  • Template Management
  • Third Party Integrations
  • To-Do List
  • URL Customization
  • Unsubscribe Database
  • Usage Tracking/Analytics
  • Video Conferencing
  • Video Streaming
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Workflow Management
  • XML / RSS
  • eCommerce Management

Integrations

  • Total integrations1383
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations175
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

GetResponse logo

GetResponse

EMAILS GO TO SPAM IN GMAIL FROM THE GET GO

Reviewed 3 years ago

BAD.

Pros

very good editor. timelly support via chat. bogus explanations :-). We tried it by switching to MailChimp :-). No problems there.

Cons

SPAM-RED FLAGGED IN GMAIL (58% of our traffic)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

GetResponse logo

GetResponse

Powerful autoresponder for startups

Reviewed 3 years ago

Positive experience.

Pros

They are fair and wont randomly stop you sending emails unlike mailchimp. Its very easy to send well designed emails.

Cons

The webinar software isn't that great, it's a little bit pricey when you get into the thousands of subscribers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

GetResponse logo

GetResponse

Great all in one automation marketing tool

Reviewed 2 years ago

I am really happy to use this tool. I choose it for a client who work in a sensitive sector (forex education) and I don't regret my choice.

Pros

Great automation marketing tool with lot of options (forms, landing pages, webinars, API) They are not stiff like others email marketing tools (Mailchimp, Active Campaign).

Cons

They don't offer a lot of native integrations like other automation marketing tools (Active Campaign and Autopilot).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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GetResponse logo

GetResponse

Great email service provider for solo/small business

Reviewed 5 years ago
Pros

As a solopreneur, GetResponse delivers what I need at an acceptable price point, and provides responsive service. The HTML email builder is easy to use, drag-and-drop, and comes with many usable designs.

Cons

I'm not in love with the basic interface, which is OK, but clunky. While the API is available, few other providers seem to integrate with the system - unlike Mailchimp or Aweber, which seem to integrate with everybody.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

GetResponse logo

GetResponse

GetResponse is a solid alternative to MailChimp

Reviewed 2 years ago

Overall, our experience with GetResponse has been very positive. It is critical to segment your marketing tools from your back-end dependencies (MailChimp owns Mandrill!!!) and GetResponse has helped us succeed on that front without negatively impacting the end-user experience.

Pros

GetResponse is a quality platform that has been very reliable with the design and delivery of our marketing emails. I really like the way that the emails look when they are delivered, and the level of control that you have over this within the platform. I don't think the User Interface is quite as intuitive as MailChimp, but the quality is just as good, the prices are more competitive, and the customer service is great. Any time I have a question, I can get a member of the GetResponse team in Live Chat to navigate me through it.

Cons

The ability to analyze data is severely lacking in GetResponse. MailChimp allowed exports of all email campaign data into Excel so you can manipulate and analyze data as needed, but for whatever reason, GetResponse doesn't do this. It is a very significant shortcoming (which I have also addressed directly with their support team).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

GetResponse logo

GetResponse

I moved from Mailchimp and love it

Reviewed 3 years ago
Pros

I love the features of GetResponse, including webinars, email automation, smart lists and even landing pages. It is a real step up from Mailchimp and I am getting great value out of it in my inbound marketing. The price is also fantastic.

Cons

I would say the only con is that you would want to have all of the features, which obviously aren't included in the cheaper plans. You will need to budget (depending on your list size) to get the best value.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GetResponse logo

GetResponse

Great functionality, great support - excellent

Reviewed 3 years ago

It's a pleasure to use, with very few problems. You can create e-flyers, newsletters in little time. Overall I'd recommend Get Response to anyone looking for an excellent email marketing system. I used NewZapp for 10 years and MailChimp on and off, Get Response is by far the best!

Pros

Integration into Joomla, link web forms to lists, no rekeying required. Excellent editors for email and landing page creation. Amazing support from dedicated people.

Cons

Steep learning curve, but help is always only a chat away. Takes time to really understand and get the best from the Get Response system. The image tools can be frustrating!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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GetResponse logo

GetResponse

Takes Some Getting Used To, Overall, Helpful

Reviewed 4 years ago
Pros

The messages send without issue, and the lists are up to date and accurate every time.

Cons

We had a problem with MailChimp not keeping an up-to-date list of our contacts, requiring us to call numerous times to have the list "refreshed", and because of that, switched to GetResponse.The lists on GetResponse can be a bit "clunky" to get used to, with search options specifically. Once mastered, however, it's not bad.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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GetResponse logo

GetResponse

Lot of features for email automations but low efficiency

Reviewed 10 days ago
Pros

I can have many lists but the way they are organized is very difficult to keep track of, I observed that my list name is visible to my recipients which doesn’t make me happy about it. It offers unlimited landing pages but as there is only one sales funnel in the basic plan it is very limiting. I found GetResponse UI very complicated to use when compared to mailchimp and aweber.

Cons

I had login issues in my GetResponse account which remained unresolved for over a month, even though I was having regular support chats with their team.

Vendor response

Hi there! Thanks for taking the time to leave a review. Your feedback is very important to us as it helps us continue to improve. -Taylor

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

GetResponse logo

GetResponse

I like other platforms more

Reviewed 3 years ago
Pros

GetResponse makes it quite easy to manage databases and send out emails. You can easily conncet it with other software and CMS systems.

Cons

I've worked with MailChimp and ActiveCampaign too which are direct competitors to GetResponse and I must say that I like these two alternatives much more. There is just something with the GetResponse design that bothered me so much that I switched to ActiveCampaign as soon as I could. It's not bad per se but I recommend trying some alternatives as well so that you can see the differences yourself and make a better decision.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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GetResponse logo

GetResponse

Vooral niet aan GetResponse beginnen

Reviewed 14 days ago

Ik zou het gebruikt van GetResponse ten zeerste afraden. Vanaf moment 1 belanden onze nieuwsbrieven in de spam. Wij hebben toen contact gehad met GetResponse hoe we dit kunnen verbeteren. Omdat dit bij onze vorige nieuwsbrieven via Mailchimp niet het geval was. Hun graden toen aan om een code toe te voegen aan ons domeinen. Dit heeft het nooit opgelost, sterker nog wij waren volgens GR het probleem.....

Pros

Drag and drop vormgeving van nieuwsbrief is erg fijn.

Cons

- Extreme onvriendelijke klantenservice. - Veel nieuwsbrieven belanden in de spam (hier hadden wij met mailchimp geen last van). - Willen niet meedenken in oplossingen, maar dingen je bepaalde aanpassingen te doen in mailinglijst en nieuwsbrieven, zonder dat hier een bepaalde motivatie over gedeeld wordt; - Je account wordt geblokkeerd zonder overleg of contact, - Je account wordt verwijderd zonder...

Vendor response

Hi Marre, We are sorry to hear that our support team has not met your expectations. Deliverability is influenced by multiple factors. I would advise you to contact our Deliverability Team via the Support team, as each case is treated individually and requires a separate investigation and consultation in order to provide maximum efficiency and to ensure that our Customer's goals are met. An...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

GetResponse logo

GetResponse

Best of the bunch

Reviewed 6 years ago

Over the past 6-7 years I've experimented with most of the major email marketing services (inc. Mailchimp, Aweber, Constant Contact, Sendy, and others) through my consulting work and personal projects at Venture Harbour. GetResponse is by far the tool that I find myself recommending to others the most for a few reasons: - Great pricing (for most list sizes it's the most affordable service) -...

Pros

No pros were added to this review

Cons

No cons were added to this review