Mailchimp vs Campaign Monitor Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Yan Fedorov

We used Mailchimp in 2008 -2011, then switched to Campaign Monitor

2018-02-22

Nothing particularly bad with MailChimp, but we outgrew them a bit, and I Iiked pricing model and the interface of Campaign Monitor and I switched.

Pros

It has pretty good limits on free usage. They basically use freemium model and let them use their solution for free, while you should keep their logo on every email you send. But the killer feature is integration - don't know how they do this, but every single CRM system I trialled or used has Mailchimp integration. For many integration of CRM and email marketing is very important.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Mailchimp Reviews
Mailchimp
Email and advertising marketing automation platform
Read more
Anonymous
Head Of Paid Search (Internet company, 1-10 employees)
Verified Reviewer

Good at its price point - better alternatives for power users

2018-08-21

Pros

Mailchimp is great for simple email lists, email marketing and marketing automation. The pricing is competitive, it has loads of integrations with other platforms and its quite easy to use.

Cons

The email editor in other platforms (e.g. campaign monitor) is nicer to use, and platforms like SendGrid are much cheaper for those sending huge volumes of mail.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Mailchimp Reviews
Mailchimp
Email and advertising marketing automation platform
Read more
Luis Roig

Great entry-stage tool to Email Marketing

2017-08-10

Pros

Mailchimp is super-easy way for people to begin doing email marketing, visually compose email campaigns, and monitor the results.

Cons

Being tied to Mailchimp's mail server infraestructure: would love to use the frontend mail marketing application with other mail sending options, like Amazon SES.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Mailchimp Reviews
Mailchimp
Email and advertising marketing automation platform
Read more
Sinoun Chea

Best Email Newsletter Solution!

2018-12-18

Pros

I've been using MailChimp for many years, but I also have experience with other top competitors like Constant Contact and Campaign Monitor. I always go back to MailChimp because I simply love the interface.

Cons

I don't really have much to complain about MailChimp, to be honest.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Mailchimp Reviews
Mailchimp
Email and advertising marketing automation platform
Read more
Johnny Walker

Terribly overrated

2017-02-28

My email Email Marketing Platform of choice is Campaign Monitor. Cheaper, equally featured, superb customer service, and with a much more intuitive interface and system.

Rating breakdown

Value for money
Ease of use
Features
Source: Capterra
Helpful?   Yes   No
Mailchimp Reviews
Mailchimp
Email and advertising marketing automation platform
Read more
Terra Gledhill

MailChimp is the easiest email blast system around

2018-07-11

It's easy to create and send high-quality emails to large groups of people.

Pros

We have gone back and forth with MailChimp, Constant Contact, and Campaign Monitor. MailChimp is not only the easiest to use, but also the best value.

Cons

Small con: tags. I really liked this feature for list management in CC. Big con: Customer support. Wow. It's terrible. If you never need it - great. And we rarely do. But on the off chance you can't figure something out, there is a question you can't find the answer to, or you just want to talk to a human being to solve a problem - good luck. It's hard to get a hold of someone and when you do you can tell they hate their job and don't want to be talking to you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Mailchimp Reviews
Mailchimp
Email and advertising marketing automation platform
Read more
Anonymous
A verified reviewer

One of the best solutions

2018-05-09

Pros

We've tried Campaign Monitor's tools and loved it, such as HTML testing and campaign analytics. They have a great documentation which helps us improve e-mail marketing campaigns overall.

Cons

Their user interface and communication is not as good as MailChimp, they definitely could improve that

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Anju Arora

Simply Fab

2016-11-15

I've used both Mailchimp and now Campaign Monitor.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Yan Fedorov

Mail automation

2018-02-15

Pros

Nice interface Good plans, including pay-as-you-go No branding in all plans (unlike mailchimp) Excellent technical support Localized versions

Cons

No disadvantages, really. Mailchimp somehow has more out-of-the box integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Anonymous
( company, 501-1000 employees)

One of the best tools for e-mail campaigns

2018-06-25

Pros

Campaign Monitor is great for creating e-mail marketing campaigns, but the ability to test and preview and the documentation for best practices is what I like the most about this service.

Cons

I really like this service, but they could offer a free plan like MailChimp does (which is pretty robust in fact).

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Anonymous
A verified reviewer

follow up with networking contacts

2018-03-09

Pros

everytime i get a business card at a networking event i enter them into my campaign monitor database. i use this for low touch personalized outreach so people don't forget me

Cons

it's a little difficult to get campaign monitor working out of the box compared to other tools like mailchimp and constant contact

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Scott Olson

Recommended ESP. Nice interface and frequent feature upgrades.

2016-03-29

Pros

Can import lists without having to do opt-in again like Mailchimp making migrating easier.

Cons

Sometimes edits are not saved making test emails required.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering Campaign Monitor

Evaluate how easy it is to upload lists, segment, create emails, and schedule.

Source: Software Advice
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Grant Stanley

Verified Reviewer

Enterprise Friendly and Beautiful Email Campaigns

2018-04-23

Pros

My current employer uses MailChimp which is "accessible", but not nearly as powerful as Campaign Monitor.

Cons

They were more familiar with MailChimp, but familiarity shouldn't trump the right decision; but it did.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Anonymous
(Internet company, 11-50 employees)

Solid email client that competes with best.

2018-02-01

Pros

Easy to use, straightforward interface. Allows easy import/export of email contacts, with good pricing and total reliability. Love the map view mode after a send out and data reporting is flawless.

Cons

No inline editor puts it behind mailchimp in the regard, and templates are a little messy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Alex Diamond

Verified Reviewer

Better then Mailchimp

2018-09-07

Pros

Campaign Monitor is an email building and sending a program, with a built-in theme builder that is easier to use then Mailchimp. It's also cheaper.

Cons

No real cons to the software. It's not as roubust as systems like Active Campaign that include a CRM in the pricier options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Anonymous
A verified reviewer

Use this to send mass email campaigns to subscribers. Very easy to use.

2018-05-09

Pros

Each stage outlines exactly what is required before you launch a campaign which is a great help when smashing out campaign after campaign. The HTML editor that converts CSS inline is also very useful. Currently use if for all my larger clients.

Cons

A prettier UI would be a benefit. Mailchimp has got this bang on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Chris K. N.

Always good

2017-02-28

A great alternative to Mailchimp (I've moved most of my own and my clients' email marketing to CM.)

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Jenna Whitson

Good for the Basics

2018-09-08

Pros

I prefer MailChimp, where there are a lot more up to date templates and more advanced features available

Cons

It's just not as advanced as some other platforms which are actually less expensive. I recommend trying out a few other campaign softwares before settling on one.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
O. Thompson

A Must Have Service

2016-12-02

I believe this is the best emailing service around, although the premium service pricing could be more competitive with MailChimp. Nevertheless, I prefer Campaign Monitor for its ease of use, layouts, and amazing customer service!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Justin Gentry

The best email marketing there is

2016-12-08

Many people haven't heard of them since it tends to be a MailChimp dominated market, but just give them a try!

Pros

Features, interface, price

Cons

There aren't as many 3rd party integrations available

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
ravi rajotiya

Average Email marketing Platform

2018-01-30

We had created same ad-campaigns so that our products have more outreach. I have generated some important traffic to the company blog with it's help.

Pros

This helped me to track open rates for the emails we send and to be able to follow up with those who have not opened the email yet which is better than mailchimp.

Cons

The payments and the editor are the things I don't like about the software. Also integrating the plug-ins is not that easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Jeff Compton

Great Product, Great Value

2018-03-21

Pros

I feel like I've tested nearly all of the email marketing software out there and Campaign Monitor is easily one of the best options out there. Great UI/UX, easy to use, and lots of integrations and templates. Highly recommended!

Cons

I was pretty used to Mailchimp and SendGrid so getting used to this wasn't too much of an issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Deja Osbourne

Disappointed in this one

2017-12-05

Pros

Setting up their email marketing emails was very simple and I like the templates that it comes with for you to choose from.

Cons

Even Mailchimp has refunded me for things they legally did not have to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
David Shirk

Paid email marketing is simply better than free.

2017-12-13

Good price, great segmentation options, easy to interpret data, easy to design emails.

Pros

I am not scientific about this, but it seems that delivery/open rates are better than when I used mailchimp. Templates are neat and customizable, but I usually just modified my premise designs.

Cons

While segments are very customizable, it is not easy putting clients into these segments, has to be done manually one-by-one (there are shortcuts for adding a new contact). Would like to send test emails to multiple addresses that are clearly labeled as test!

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

Great for email campaigns

2018-11-23

Pros

Simple email automation and A/B testing, easy to use, and as a result training clients to use this is a breeze. Designing emails for campaigns are also made easier with this software. Template designs are lovely.

Cons

In particular the pricing needs some work as compared to Mailchimp. You pay based on how many users you have, and you can't have users exist in multiple mailing lists, if you would like to have a user in two lists, you will essentially be duplicating that user and would be required to pay twice for that same user.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more
Anonymous
(Insurance company, 501-1000 employees)

Campaign Monitor Review

2018-11-14

Overall I have a neutral opinion of working with Campaign Monitor. It all depends on your needs.

Pros

I began using Campaign Monitor because it had more editing capabilities than MailChimp. I work in a marketing department for a fairly large company - we have a few designers but sometimes I needed to make a few small tweaks on my own (without having to bother our designers).

Cons

I had wished for more editing capabilities than what was offered with this software.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Campaign Monitor Reviews
Campaign Monitor
Elegantly simple email marketing
Read more