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Meltwater vs Zoho Social Comparison (2026)

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Good recommendations?

Meltwater

Zoho Social

Overview

Cloud-based AI media intelligence platform for PR and marketing teams, offering media monitoring, social listening, and analytics.

Manage multiple social networks, schedule unlimited posts, monitor keywords, and collaborate with your team

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.0

Value for money

Ease of use

Features

Customer support

54%

would recommend this app

4.7

3.4K

2.5K

865

Value for money

Ease of use

Features

Customer support

87%

would recommend this app

Pros

“Since I have been using meltwater for the past two year my favorite feature is the X (Twitter) analytics dashboard that gives us an analysis of mentions with demographic data on age gender and RT QT and many more apart from that the buzz alerts where in if there is a surge in mention it notified us via mail and in tool”

Rishikesh M.

Social Analytics

“No media database is perfect in terms of either staying current with media members and/or as it relates to media monitoring.”

Dan L.

SVP

“It really helps to cover mentions around the social media related to the brand i am working on and the sentiment anlaysis”

Rishikesh M.

Social Analytics

Pros

“The unified inbox brings together comments, messages, and mentions from every major platform in one clean dashboard, saving me hours of switching tabs.”

Liam C.

Head Of Media

“On the plus side, it’s a genuinely powerful all-in-one platform that brings together scheduling, unified inbox, analytics, and CRM integrations in a way that saves a lot of time once you get comfortable with it.”

Liam C.

Head Of Media

“Best platform for adding different accounts like linkedln and other social media platform at one place and marketing all together with just one post and scheduling future posts.”

SHABBIR B.

DIRECTOR

Cons

“It got to a point where we asked our "client success manager" to please disable our instance of the platform so our team would stop receiving the useless alert emails that were filling up our inboxes. Despite several emails, our CSM never replied to the emails or heeded our request to disable our account. ”

Abe G.

“Can be expensive in terms of number of seats and/or tools used.”

Dan L.

SVP

“I can't think of how many times our team would look at the "alert" emails and laugh at both the quality of the results followed by the obscureness of the websites it was pulling content from. ”

Abe G.

Cons

“It's not possible to customize the default roles to e.g. disallow access to the analytics or Inbox views and it's not possible to give any special permissions to custom roles (e.g. admin permissions, ability to add/remove users).”

Timmy F.

Director, Deputy

“I do not like the fact that images cannot be resized or edited fomthe application dashboard would be cool if large images were automatically resized for platforms.”