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Meltwater Pricing, Features, Reviews and Alternatives
Meltwater product overview
What is Meltwater?
As a global pioneer in online media monitoring and media intelligence, Meltwater stands out as the most comprehensive all-in-one solution for public relations, communications, and marketing professionals.
Key benefits of using Meltwater
Analyse: Evaluate media coverage with ease, using both qualitative and quantitative metrics. Meltwater's ever expanding widget library allows clients to seamlessly create dashboards to help visualise media coverage and report on the ROI of their efforts. Everything is interactive and exportable, to give the context behind the numbers.
Engage: Use analysis insights to inform and start two way conversations with advocates, journalists and social media influencers directly through our platform. Meltwater identifies the most relevant people to reach out to, as well as helping customers to understand the channel that makes the most sense to start that dialogue on.
Distribute: Showcase ROI and keep stakeholders informed. Distribute media coverage through customised newsletters, stream selected content to a website, intranet, or Slack channel. Distribute press releases, either directly through the platform, or via a newswire.
Typical customers
Platforms supported
Support options
Training options
Meltwater pricing information
Value for money
3.4
/5
75
Starting from
No pricing info
Value for money contenders
Meltwater features
Functionality
4.0
/5
75
Total features
67
13 categories
Functionality contenders
Meltwater users reviews
Overall Rating
4.0
/5
75
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.59/10
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Overall rating contenders
Linda R.
Director of Digital Communications
Higher Education, 1,001-5,000 employees
Review source
Transcript
Linda R.: My name is Linda. I'm a director of digital communications in the higher education industry,...
Javier Victor Marian B.
Verified reviewer
Public Relations and Communications, 11-50 employees
Used daily for 2+ years
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best tool for monitoring media outlets in latin america!
sysomos is a great combination of automated software that look into media outlets news in digital and keep a look into social media. Also, they have a robust database of latin america. Before wans't so great but they keep updating it. Now, it is hard to find adicional news outside sysomos.
i have problems sharing my monitors and querys with other users and customer suppport couldn't help me. Also time to timee they have a breach or something working wrong and you dont receive and alert by email and they are very slow to solve it. I have issues in the past with my clients because of this.
DeDe C.
Utilities, 51-200 employees
Used weekly for 1-2 years
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We've been using it in this office for about 2 years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.
The dashboard for easy monitoring of our media and social coverage.
They charge separate pricing for everything, and it seems that every time I turn around they're rolling out a cool new feature they want to share, but it's always extra.
Dede, reviews like this give us motivation and help us ensure we continue to provide high-quality care. Thank you very much for your feedback and are glad you have continued to find value in Meltwater.
Anonymous Reviewer
Verified reviewer
Computer Hardware, 51-200 employees
Used daily for 6-12 months
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An OK tool to use if you've been used to the platform. Recommend looking elsewhere to see if another tool can help solve your specific needs and problems.
A fairly robust way of gathering all the news about our industry, company, and competitors all in one place. Quick setup after a couple of calls with our representative.
the boolean logic strings are difficult to configure at first. We had issues with languages/news that had nothing to do with our industry. Not easily possible to laser-in on the information that we would find relevant for mass distribution. They need to make some enhancements as the UI seems dated, and at times difficult to navigate.
Maxim C.
Real Estate, 501-1,000 employees
Used daily for 2+ years
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The daily reports directly in my inbox are super convenient.
Twitter appears a lot on the reports, which is important because people are very vocal there. But sometimes the reports show every single re-tweet in a huge disorganized list. It would be great if the original tweet could be at the top, and all the duplicate re-tweets would only appear if we chose to 'expand' a list
Rameez B.
Retail, 1,001-5,000 employees
Used daily for 2+ years
Review source
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For the two years that we used Meltwater we increased our media sales and overall agent productivity. This lead to a decrease in our ques and many more satisfied customers. There are better products however Meltwater will definitely get the job done.
The CRM tool is amazing at collating and managing all social media into a chronological timeline. What I like most about this software is the interface. Very fluid and modern and easy on the eyes. It is also user-friendly, I was able to upskill many agents within 2 days maximum.
I do feel that the reporting could be a bit more specific or customisable. Especially when pulling agent reports, there is some information which I would like to see which is not there, so perhaps allowing a more in-depth customisable report functionwould be beneficial.
Meltwater FAQs and common questions
Q. What type of pricing plans does Meltwater offer?
Meltwater has the following pricing plans:
Free Trial: Available
Q. Who are the typical users of Meltwater?
Meltwater has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Meltwater support?
Meltwater supports the following languages:
German, English, French, Irish, Italian, Japanese, Norwegian (Bokmal), Portuguese, Spanish, Swedish, Chinese (Simplified)
Q. Does Meltwater support mobile devices?
Meltwater supports the following devices:
Android, iPad, iPhone
Q. Does Meltwater offer an API?
Yes, Meltwater has an API available for use.
Q. What level of support does Meltwater offer?
Meltwater offers the following support options:
Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Chat
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