App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Meltwater Logo

Meltwater

4.0
(88)

Write a review

Monitor, analyse & engage online conversations in real-time.

(17)

Meltwater Pricing, Features, Reviews and Alternatives

Meltwater FAQs

Q. What type of pricing plans does Meltwater offer?

Meltwater has the following pricing plans:
Free Trial: Available

These products have better value for money

See free alternatives

Q. Who are the typical users of Meltwater?

Meltwater has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

See alternatives

Q. What languages does Meltwater support?

Meltwater supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Irish, Italian, Japanese, Norwegian (Bokmal), Portuguese, Spanish, Swedish

See alternatives

Q. Does Meltwater support mobile devices?

Meltwater supports the following devices:
Android, iPad, iPhone

See alternatives

Q. Does Meltwater offer an API?

Yes, Meltwater has an API available for use.

See alternatives

Q. What level of support does Meltwater offer?

Meltwater offers the following support options:
Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Chat

See alternatives

Meltwater product overview

What is Meltwater?

As a global pioneer in online media monitoring and media intelligence, Meltwater stands out as the most comprehensive all-in-one solution for public relations, communications, and marketing professionals.

Key benefits of using Meltwater

Listen: Gain insight into more than 275,000 global online news sources, Twitter, Facebook, Instagram, YouTube, comment, review sites, forums, message boards and over 300 million blogs.

Analyse: Evaluate media coverage with ease, using both qualitative and quantitative metrics. Meltwater's ever expanding widget library allows clients to seamlessly create dashboards to help visualise media coverage and report on the ROI of their efforts. Everything is interactive and exportable, to give the context behind the numbers.

Engage: Use analysis insights to inform and start two way conversations with advocates, journalists and social media influencers directly through our platform. Meltwater identifies the most relevant people to reach out to, as well as helping customers to understand the channel that makes the most sense to start that dialogue on.

Distribute: Showcase ROI and keep stakeholders informed. Distribute media coverage through customised newsletters, stream selected content to a website, intranet, or Slack channel. Distribute press releases, either directly through the platform, or via a newswire.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Knowledge Base
Email/Help Desk
FAQs/Forum
24/7 (Live rep)
Chat

Training options

Videos
Live Online
Webinars
Documentation

Not sure about Meltwater? Compare it with a popular alternative

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

8

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Meltwater pricing information

Value for money

3.4

/5

88

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Meltwater features

Functionality

4.0

/5

88

Total features

116

13 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
API
Third Party Integrations
Campaign Management
Reporting & Statistics
Data Import/Export
Customizable Templates

Functionality contenders

Meltwater users reviews

Overall Rating

4.0

/5

88

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.48/10
Rating distribution

5

4

3

2

1

35

30

14

2

7

Pros
My team benefits from saving time while searching for media coverage and Meltwater has great reporting analytics to show each client the amazing weekly progress.
In a small team it's really important to be able to utilise time effectively and this is a great tool to achieve that and cost effective too.
The customer support is usually very fast and any issues always get resolved. The platform and staff are very reliable and useful.
Cons
Avoid this company at all costs. They have unethical and deceptive business practices.
The customer service and their business practices are just unethical and deceptive.
As a start-up manager of more than 20 employees, I was very disappointed by Meltwater services.
AvatarImg
AvatarImg

Linda R.

Director of Digital Communications

Higher Education, 1,001-5,000 employees

Review source

Overall Rating

Robust Social Media Monitoring at a Price

Reviewed 3 years ago

Transcript

Linda R.: My name is Linda. I'm a director of digital communications in the higher education industry,...

KW
AvatarImg

Kathy W.

Computer & Network Security, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The most inclusive on the market

Reviewed 3 years ago

My overall experience has been good. The customer support is usually very fast and any issues always get resolved. The platform and staff are very reliable and useful.

Pros

The thoroughness of coverage and the reach is far larger than other products and the ability to customize searches, add viewers

Cons

a few typos in search criteria setup from prior account managers - but nothing that affects its usability

Vendor response

Kathy, we're glad to hear we have delivered such a great experience for you. Our team strives for excellent customer service and product solutions. Please don't hesitate to reach out if there's anything additional we can do for you.

DC
AvatarImg

David C.

Education Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Deceptive business practices and horrible customer service

Reviewed 3 years ago

Avoid this company at all costs. They have unethical and deceptive business practices.

Pros

It's easy to use and offers a robust contact list for reporters and media outlets. The daily reports are also helpful in seeing media mentions and areas of interest.

Cons

The customer service and their business practices are just unethical and deceptive. I caution anyone who is considering meltwater to understand that they will be automatically renewed for the next year if they don't give 90 days notice. Where is this listed? In a URL you have to click on that's buried in your agreement they send you. They don't separate it out, highlight it, or tell you anywhere else. Their customer service and management couldn't care less that they dupe you into another year at thousands of dollars. I wouldn't give this company the time of day, let alone my business ever again. Avoid at all costs.

Vendor response

Hi David, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We will use this as an opportunity to improve.

AR
AvatarImg

Verified reviewer

Nonprofit Organization Management, 51-200 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Disingenuous business practices

Reviewed 5 years ago

Our organization is a client of Meltwater's and found the service was not benefiting us. The reports, stats and information provided were not beneficial. I indicated to the account specialist, I wasn't sure we would be renewing when they sent me a confirmation for renewal on October 26, 2018. Their only discussion was about getting me best prices. I did not sign the renewal confirmation. Our services...

Pros

Nothing - it said our reach was over 200 billion - there are less than 8 billion people on the planet.

Cons

It is redundant and doesn't deal with reality.

AM
AvatarImg

Amanda M.

Public Relations and Communications, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Great social media monitoring & journalist database tool

Reviewed 4 years ago

Tip to your sales team: stop being so aggressive and reading from a script it gets very annoying.

Pros

They have an extensive journalist database and their social media platform is great. Can connect several different clients' accounts and schedule posts and the metrics are great

Cons

Their sales team is extremely aggressive. Only hear from account reps when it's time for renewal and after you sign up they go silent when you have an actual issue.

DJ
AvatarImg

Douglas J.

Recreational Facilities and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Provides numbers and assistance we need

Reviewed 3 years ago

Meltwater provides us with the intelligence we need and an easy-to-use platform, to boot. It's a must-have.

Pros

Meltwater is fairly intuitive to use, though their reps will walk you through everything.

Cons

Seems there's always something new they want you to buy.

Common Meltwater comparisons

Meltwater logo
Sprinklr logo
MeltwatervsSprinklr
Meltwater logo
HubSpot Marketing Hub logo
MeltwatervsHubSpot Marketing Hub
Meltwater logo
Semrush logo
MeltwatervsSemrush
Meltwater logo
Salesforce Marketing Cloud logo
MeltwatervsSalesforce Marketing Cloud

Related categories