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Meltwater

Monitor, analyse & engage online conversations in real-time.

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Meltwater Pricing, Features, Reviews and Alternatives

Meltwater product overview

What is Meltwater?

As a global pioneer in online media monitoring and media intelligence, Meltwater stands out as the most comprehensive all-in-one solution for public relations, communications, and marketing professionals.

Key benefits of using Meltwater

Listen: Gain insight into more than 275,000 global online news sources, Twitter, Facebook, Instagram, YouTube, comment, review sites, forums, message boards and over 300 million blogs.

Analyse: Evaluate media coverage with ease, using both qualitative and quantitative metrics. Meltwater's ever expanding widget library allows clients to seamlessly create dashboards to help visualise media coverage and report on the ROI of their efforts. Everything is interactive and exportable, to give the context behind the numbers.

Engage: Use analysis insights to inform and start two way conversations with advocates, journalists and social media influencers directly through our platform. Meltwater identifies the most relevant people to reach out to, as well as helping customers to understand the channel that makes the most sense to start that dialogue on.

Distribute: Showcase ROI and keep stakeholders informed. Distribute media coverage through customised newsletters, stream selected content to a website, intranet, or Slack channel. Distribute press releases, either directly through the platform, or via a newswire.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Knowledge Base
Email/Help Desk
FAQs/Forum
24/7 (Live rep)
Chat

Training options

Videos
Live Online
Webinars
Documentation

Meltwater pricing information

Value for money

3.4

/5

75

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Meltwater features

Functionality

4.0

/5

75

Total features

67

13 categories

Most valued features by users

Reporting/Analytics
Campaign Management
API
Data Import/Export
Campaign Analytics
Content Management
Alerts/Notifications
Engagement Tracking

Meltwater users reviews

Overall Rating

4.0

/5

75

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.59/10
Rating distribution

5

4

3

2

1

32

24

11

2

6

Pros
My team benefits from saving time while searching for media coverage and Meltwater has great reporting analytics to show each client the amazing weekly progress.

SC

Shantel C.

In a small team it's really important to be able to utilise time effectively and this is a great tool to achieve that and cost effective too.

JB

Jo B.

The customer support is usually very fast and any issues always get resolved. The platform and staff are very reliable and useful.

KW

Kathy W.

Cons
Avoid this company at all costs. They have unethical and deceptive business practices.

DC

David C.

The customer service and their business practices are just unethical and deceptive.

DC

David C.

As a start-up manager of more than 20 employees, I was very disappointed by Meltwater services.

BJ

Bertrand J.

Overall Rating

Robust Social Media Monitoring at a Price

Reviewed 2 years ago

Transcript

Linda R.: My name is Linda. I'm a director of digital communications in the higher education industry,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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best monitoring media software

Reviewed 3 years ago

best tool for monitoring media outlets in latin america!

Pros

sysomos is a great combination of automated software that look into media outlets news in digital and keep a look into social media. Also, they have a robust database of latin america. Before wans't so great but they keep updating it. Now, it is hard to find adicional news outside sysomos.

Cons

i have problems sharing my monitors and querys with other users and customer suppport couldn't help me. Also time to timee they have a breach or something working wrong and you dont receive and alert by email and they are very slow to solve it. I have issues in the past with my clients because of this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One tool that does almost everything we need

Reviewed 2 years ago

We've been using it in this office for about 2 years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.

Pros

The dashboard for easy monitoring of our media and social coverage.

Cons

They charge separate pricing for everything, and it seems that every time I turn around they're rolling out a cool new feature they want to share, but it's always extra.

Vendor response

Dede, reviews like this give us motivation and help us ensure we continue to provide high-quality care. Thank you very much for your feedback and are glad you have continued to find value in Meltwater.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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An acceptable tool that allows us to track our Media impact

Reviewed 3 years ago

An OK tool to use if you've been used to the platform. Recommend looking elsewhere to see if another tool can help solve your specific needs and problems.

Pros

A fairly robust way of gathering all the news about our industry, company, and competitors all in one place. Quick setup after a couple of calls with our representative.

Cons

the boolean logic strings are difficult to configure at first. We had issues with languages/news that had nothing to do with our industry. Not easily possible to laser-in on the information that we would find relevant for mass distribution. They need to make some enhancements as the UI seems dated, and at times difficult to navigate.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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convenient and clear email reports

Reviewed 3 months ago
Pros

The daily reports directly in my inbox are super convenient.

Cons

Twitter appears a lot on the reports, which is important because people are very vocal there. But sometimes the reports show every single re-tweet in a huge disorganized list. It would be great if the original tweet could be at the top, and all the duplicate re-tweets would only appear if we chose to 'expand' a list

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great for customer engagement and as CRM tool

Reviewed 3 years ago

For the two years that we used Meltwater we increased our media sales and overall agent productivity. This lead to a decrease in our ques and many more satisfied customers. There are better products however Meltwater will definitely get the job done.

Pros

The CRM tool is amazing at collating and managing all social media into a chronological timeline. What I like most about this software is the interface. Very fluid and modern and easy on the eyes. It is also user-friendly, I was able to upskill many agents within 2 days maximum.

Cons

I do feel that the reporting could be a bit more specific or customisable. Especially when pulling agent reports, there is some information which I would like to see which is not there, so perhaps allowing a more in-depth customisable report functionwould be beneficial.

Meltwater FAQs and common questions

Q. What type of pricing plans does Meltwater offer?

Meltwater has the following pricing plans:
Free Trial: Available


Q. Who are the typical users of Meltwater?

Meltwater has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Meltwater support?

Meltwater supports the following languages:
German, English, French, Irish, Italian, Japanese, Norwegian (Bokmal), Portuguese, Spanish, Swedish, Chinese (Simplified)


Q. Does Meltwater support mobile devices?

Meltwater supports the following devices:
Android, iPad, iPhone


Q. Does Meltwater offer an API?

Yes, Meltwater has an API available for use.


Q. What level of support does Meltwater offer?

Meltwater offers the following support options:
Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Chat

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