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Meltwater
Monitor, analyse & engage online conversations in real-time.
(17)
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Meltwater Pricing, Features, Reviews and Alternatives
Meltwater FAQs
Meltwater has the following pricing plans:
Starting from: $5000.00
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Meltwater?
Meltwater has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Meltwater support?
Meltwater supports the following languages:
German, English, French, Irish, Italian, Japanese, Norwegian (Bokmal), Portuguese, Spanish, Swedish, Chinese (Simplified), Dutch
Q. Does Meltwater support mobile devices?
Meltwater supports the following devices:
Android, iPad, iPhone
Q. Does Meltwater offer an API?
Yes, Meltwater has an API available for use.
Q. What level of support does Meltwater offer?
Meltwater offers the following support options:
Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Chat
Meltwater product overview
Key benefits of using Meltwater
Analyse: Evaluate media coverage with ease, using both qualitative and quantitative metrics. Meltwater's ever expanding widget library allows clients to seamlessly create dashboards to help visualise media coverage and report on the ROI of their efforts. Everything is interactive and exportable, to give the context behind the numbers.
Engage: Use analysis insights to inform and start two way conversations with advocates, journalists and social media influencers directly through our platform. Meltwater identifies the most relevant people to reach out to, as well as helping customers to understand the channel that makes the most sense to start that dialogue on.
Distribute: Showcase ROI and keep stakeholders informed. Distribute media coverage through customised newsletters, stream selected content to a website, intranet, or Slack channel. Distribute press releases, either directly through the platform, or via a newswire.
Typical customers
Platforms supported
Support options
Training options
Not sure about Meltwater? Compare it with a popular alternative
Starting from
5000
Starting from
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/user
Per month
Meltwater pricing information
Value for money
3.4
/5
92
Starting from
5000
Pricing options
Value for money contenders
Meltwater features
Functionality
4.0
/5
92
Total features
115
13 categories
Most valued features by users
Functionality contenders
Meltwater users reviews
Overall Rating
4.0
/5
92
Positive reviews
74
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.43/10
36
32
15
2
7
Andrey R.
Overall rating contenders
Linda R.
Director of Digital Communications
Higher Education, 1,001-5,000 employees
Review source
Transcript
Linda R.: My name is Linda. I'm a director of digital communications in the higher education industry,...
Kathy W.
Computer & Network Security, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
My overall experience has been good. The customer support is usually very fast and any issues always get resolved. The platform and staff are very reliable and useful.
The thoroughness of coverage and the reach is far larger than other products and the ability to customize searches, add viewers
a few typos in search criteria setup from prior account managers - but nothing that affects its usability
Kathy, we're glad to hear we have delivered such a great experience for you. Our team strives for excellent customer service and product solutions. Please don't hesitate to reach out if there's anything additional we can do for you.
David C.
Education Management, 11-50 employees
Used daily for 2+ years
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Avoid this company at all costs. They have unethical and deceptive business practices.
It's easy to use and offers a robust contact list for reporters and media outlets. The daily reports are also helpful in seeing media mentions and areas of interest.
The customer service and their business practices are just unethical and deceptive. I caution anyone who is considering meltwater to understand that they will be automatically renewed for the next year if they don't give 90 days notice. Where is this listed? In a URL you have to click on that's buried in your agreement they send you. They don't separate it out, highlight it, or tell you anywhere else. Their customer service and management couldn't care less that they dupe you into another year at thousands of dollars. I wouldn't give this company the time of day, let alone my business ever again. Avoid at all costs.
Hi David, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We will use this as an opportunity to improve.
Verified reviewer
Nonprofit Organization Management, 51-200 employees
Used other for 1-2 years
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Our organization is a client of Meltwater's and found the service was not benefiting us. The reports, stats and information provided were not beneficial. I indicated to the account specialist, I wasn't sure we would be renewing when they sent me a confirmation for renewal on October 26, 2018. Their only discussion was about getting me best prices. I did not sign the renewal confirmation. Our services...
Nothing - it said our reach was over 200 billion - there are less than 8 billion people on the planet.
It is redundant and doesn't deal with reality.
Amanda M.
Public Relations and Communications, 1-10 employees
Used daily for 2+ years
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Tip to your sales team: stop being so aggressive and reading from a script it gets very annoying.
They have an extensive journalist database and their social media platform is great. Can connect several different clients' accounts and schedule posts and the metrics are great
Their sales team is extremely aggressive. Only hear from account reps when it's time for renewal and after you sign up they go silent when you have an actual issue.
Marah C.
Restaurants, 51-200 employees
Used daily for 6-12 months
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Meltwater has helped us stay ahead of the competition on social media by giving us timely information on the topics we care about, which in turn has allowed us to refine our thinking and set up the most effective processes and tactics to reach our goals.
We were able to work together more efficiently thanks to Meltwater, and we were able to locate the information we required from social media platforms with greater ease because of the organization provided by the tool. Meltwater's search function is quite adaptable, providing us with a plethora of alternatives for precise tracking of what we're looking for, where we can simply prepare the topic that we're waiting for to be published, and when it's published on social media. To make sure we're always on the ball, Meltwater will provide us alerts instantly. Meltwater has a fantastic knack for laying down the information gathered in a way that is simple to understand for anyone.
While the simplistic nature of Meltwater's charts is a source of frustration for me, I have faith that the Meltwater will make efforts to enhance them in future versions.
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