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Mention vs Brand24 Comparison

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Overview

Category Leaders

Mention allows you to monitor what’s being said about you online and on social media. Listening, no matter who’s talking,...

Brand24 gives users instant access to mentions about their company, product or a competitor across the web with insights...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

29

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

211

49

9

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

111

23

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Their search results are top notch - more comprehensive than competitors for a better price tag. Plus, the UX is really nice, the mobile app is amazing, and the brand has a "fun" feeling.

GF

Glenda F.

This effortless way of keeping tabs on who we should say thank you to, or to monitor the success and activity of marketing campaigns really helps us stay on top of things.

Kate J.

Mention is pretty awesome and gets the job done in a few clicks. Easy to use, great customer support and really nice features.

VB

Vincent B.

Pros

When I reach out to thank them, this not only starts a great conversation, but they're happy we notified them and they're more likely to mention Social Quant again in a future blog post.

Ksenia B.

But the best is the customer support: fast, professional and reliable. This software has a great value for money.

Ib

Ivan b.

Customer service is awesome. The best features that I like in this tool is I get notified whenever someone speak about my brand in social media which allows me to analyze about my product.

PM

Pranay M.

Cons

I find out about books that are being sold illegally, or the wrong use of my name.

EC

Esly C.

Most poor reviews come from disgruntled clients who proceed to trash the company.

CW

Coy W.

It sometimes discovers irrelevant results which can be a little annoying.

AR

Andrew R.

Cons

Perhaps I missed some functionality but, with a pretty generic brand name, it can be a little hard to isolate only relevant mentions, even when using negative keywords.

EL

Erik L.

Sometimes I have got problems with search results.

Kacper S.

The application is quite costly, it is not affordable for a small-scale business or for personal use. I found the mobile version too difficult to use as compared to the desktop version.

HJ

Harish J.

  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features38
  • @mentions
  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Article Author Database
  • Audience Targeting
  • Automated Publishing
  • Behavior Tracking
  • Benchmarking
  • Brand Tracking
  • Campaign Analytics
  • Campaign Management
  • Collaboration Tools
  • Commenting/Notes
  • Competitive Analysis
  • Competitor Monitoring
  • Configurable Alerts
  • Contact Management
  • Content Management
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Alerts
  • Engagement Tracking
  • Feedback Management
  • Filtering
  • For Small Businesses
  • Hashtag Tracking
  • Impact Measurement
  • Influencer Discovery
  • Influencer Tracking
  • Keyword Filtering
  • Keyword Tracking
  • Mobile Alerts
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Data Collection
  • Performance Metrics
  • Post Scheduling
  • Press Monitoring
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Monitoring
  • Search/Filter
  • Sentiment Analysis
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Tagging
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Total features54
  • @mentions
  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Article Author Database
  • Audience Targeting
  • Automated Publishing
  • Behavior Tracking
  • Benchmarking
  • Brand Tracking
  • Campaign Analytics
  • Campaign Management
  • Collaboration Tools
  • Commenting/Notes
  • Competitive Analysis
  • Competitor Monitoring
  • Configurable Alerts
  • Contact Management
  • Content Management
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Alerts
  • Engagement Tracking
  • Feedback Management
  • Filtering
  • For Small Businesses
  • Hashtag Tracking
  • Impact Measurement
  • Influencer Discovery
  • Influencer Tracking
  • Keyword Filtering
  • Keyword Tracking
  • Mobile Alerts
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Data Collection
  • Performance Metrics
  • Post Scheduling
  • Press Monitoring
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Monitoring
  • Search/Filter
  • Sentiment Analysis
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Tagging
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics

Integrations

  • Total integrations25
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations3
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Brand24 logo

Brand24

Loving this service! It's so easy to use and can use with their mobile app now too.

Reviewed 4 years ago

Knowing when I am mentioned online so I can engage with others and thank them for the mentions.

Pros

I love being notified when either my brand or my name is mentioned online. It's a great way to engage with others on social media and to know when my name or brand is mentioned on other blogs or in the news.

Cons

#1 price tag. I wish their offered lower price options. I think an option would be easier for bloggers and other small businesses to participate in their software even if it had a few less options for this level. #2 I like the mobile app but it is not as good as the desktop version. It's a little harder to use than desktop. If there was a way to be notified via phone with it - it would make it even better - probably perfect!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Brand24 logo

Brand24

Brand24 - awesome internet monitoring tool

Reviewed 6 years ago

We are using Brand24 to receive mentions about our products, our clients and to easily discuss with places we are mentioned. The service is improving all the time so we recommend Brand24 without any hesitation to everybody who wants to know about social media mentions.

Pros

Easy in use, fast, reliable, looks nice.

Cons

Sentiment recognition is good but it could be better sometimes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Brand24 logo

Brand24

Professional, Prompt, Easily Navigable Platform

Reviewed 4 years ago

Great use of looking at mentions, distinguishing marketing/PR news cycles, tracking marketing growth since the beginning of my employment.

Pros

The ease of switching between looking at blogs and looking at social media mentions is really helpful. I like being able to separate the two out.

Cons

When mentions from tiny websites that are offering deals get caught up in blogs/news categories making it seem like there are more editorial mentions than in reality.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Brand24 logo

Brand24

Brand24 monitors important keywords and brand mentions of our business

Reviewed 4 years ago

Brand24 works great and monitors important keyword and brand mentions on multiple channels.

Pros

It's super easy to use and works great. We tried several different keyword monitoring tools and Brand24 was the best price/quality ratio for us.

Cons

Some of the mentions (for Twitter especially) will get repeated and you have to manually turn them on. So far that' s the only con we found.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Brand24 logo

Brand24

Good Social Media Explorer

Reviewed 2 years ago
Pros

-Easy to use dashboard -Keyword tracker allows users to search the entire web and find information on your brand and track their visibility. -The search engine also searches Social media mentions.

Cons

-Expensive for the service. -Unfortunately, finds other unrelated mentions. -History Search is limited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Brand24

Brand24 is the backbone of my online reputation business

Reviewed 3 years ago

Brand24 provides us with the mentions and reports we analyze for our online reputation clients

Pros

The customer support is very fast and highly trained an very proactive. They hand hold you to customize your monitoring campaigns and projects.

Cons

A lot of spam results or mentions that are completely irrelevant. Their filters must be fixed and once in a while there are bugs (ex: word cloud goes offline frequently). A bit expensive

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Brand24 logo

Brand24

One of the best tools for monitoring the brand in the Internet

Reviewed 3 years ago

Thanks to Brand24, I know what they write on the Internet about my brand or about topics that I'm particularly interested in.

Pros

Immediate notifications about internet locations where my brand has been mentioned. The ability to set specific keywords that monitoring will be possible.

Cons

Monitoring is not very precise - sometimes I receive such references that are of no use to me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Brand24 logo

Brand24

key tool for connecting with brand influencers

Reviewed 6 years ago

with brand24 we were able to connect with influencers that matter the most, improve customer support and grow app downloads through social media. Highly recommedned

Pros

- way more results than other social media monitoring tools tested - clear and user friendly web app - smart notifications - advanced stats and reporting ! great value for money

Cons

- takes a bit to get the whole company culture around proactively responding to social media mentions

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Brand24 logo

Brand24

Pleasant

Reviewed 4 years ago
Pros

The collection of mentions and the ability to search through the results. We also like that there is an app to complement the web interface.

Cons

Being unable to input individual posts to get statistics on them. Additionally, b24 is unable to detect spam posts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brand24 logo

Brand24

Useful tool for brand monitoring

Reviewed 4 years ago

Brand24 allows us to monitor LiveChat brand easily across not only various social media channels but also in the news, forums, videos, pictures and blogs. The interface of the app is simple and makes it easy to pick up the app and immediately start using it for business.

Pros

Gets the job done. Simple interface of the app. Very good and quick support. It is impressing how they pick up mentions about the brand.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Brand24 logo

Brand24

Fantastic, customer support is fast and reliable via chat, and it offers

Reviewed 3 years ago

Get informed of our brand awareness daily. Detecting most mentions via web and social media permits us to take action when needed.

Pros

Easy to use, catches most mentions via social media but also via web. Price is correct. But the best is the customer support: fast, professional and reliable. This software has a great value for money

Cons

Reports could be more detailed. Also would be great that LinkedIn mentions could be integrated as some companies have their goals on that platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brand24 logo

Brand24

Best Tool For Social Listening & Brand Monitoring

Reviewed 5 years ago

We at Usersnap are big fans of Brand24! It allows us to monitor and track social mentions of our brand, as well competitors activities. Since using Brand24 we gained some deep insights on how and where our brand has been used. It works great for tracking facebook, twitter, blog or any other social mention. All in all, it does a pretty good job!

Pros

Easy-to-use interface with comprehensive features for tracking and monitoring important keywords and brands Slack integrations

Cons

none - there's no real disadvantage of using Brand24, as it allows you to track keywords in the most efficient way possible.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Brand24 logo

Brand24

Social monitoring is no more an issue; Thanks to Brand24.

Reviewed 3 years ago
Pros

This application helps you to respond to all those who mention you online. This feature helps you to know those sites wherein you are being mentioned. There is no learning curve as such, though the appearance of all the features may confuse the users in the beginning. However, the customer support team helps a lot during the procedure. They help to keep a regular track of all the pages being managed. Their email alerts are also working brilliantly.

Cons

It is very costly. There should be a smaller price put for it so that it could be affordable for all. Also, the mobile application does not provide the same level of satisfaction as the desktop version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Brand24 logo

Brand24

I highly recommend

Reviewed 6 years ago

Brand24 is a social listening and analytics tool that helps brands understand their audience, track online mentions and reach out to prospects and current customers.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Brand24 logo

Brand24

We have been using Brand24 for the last five months and are satisfied with the overall performance.

Reviewed 4 years ago
Pros

The product features a simple Interface and intuitive UX. The customer service is always there to help you solve any issues. The value for money is definitely worth it.

Cons

There is still space for improvement, especially in the categorization of mentions. We were informed the engineering team is already working on this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Brand24 logo

Brand24

Brand24 for on-time user engagement

Reviewed 7 years ago

We are using brand24 at Swipes for tracking mentions and engaging with journalist and users right when they post their articles and comments on the brand. Our quick responses when they don't expect enhances our image of a high-quality customer care. Brand24 has been able to point us out mention across different languages that Google simply didn't show. Very valuable tool at every business!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Brand24 logo

Brand24

I liked the product, I just needed something with more functionality.

Reviewed 4 years ago

Keywords being sent to select people was nice. But much of the conetnt did not apply. People stopped reading them and it becasme not as valuable.

Pros

OI was clean and nice. I liked the pdf reports but also need more options. It did not generate full reports with all mentions. That is something I like to send out to principals.

Cons

I needed more options. I'm going to SocialSprout, which has similar features, but a lot more like social posting and interacting with the mentions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Brand24 logo

Brand24

The Greatest Brand Tracker in the Universe

Reviewed 7 years ago

This is very good piece of software I would recommend to everybody. Simple to use, accurate and helps every brand to find mentions across whole internet. 5/5

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Brand24 logo

Brand24

A true life saver for my social media project.

Reviewed 2 years ago

I am very much satisfied with Brand24 and the features that it has to offer.

Pros

Brand24 literally saved me from all the manual work while I was appointed as a social media reputation manager for one of our client. I got to easily monitor all the brand mentions across Facebook and Twitter.

Cons

According to me, there are none. However, when we scaled up and managed different clients, the keywords monitoring limit were slightly less as per us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brand24 logo

Brand24

Love Brand 24, saves me hours a day searching through various sources to track mentions.

Reviewed 4 years ago
Pros

Great to be able to get a quick snapshot of what people are saying about our products online. It would be great when you press engage if you could reply to a post.

Cons

Sentiment tracker - it would be good to see it pick-up words automatically or allow you to enter a list of keywords rather than addressing individual mentions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Brand24 logo

Brand24

Good info about my brand mentions

Reviewed 4 years ago
Pros

I think this software has lots of possibilities period just started using it recently but when I did some searches I came up with a lot of results and found places I had been mentioned that I was not aware of.

Cons

The monthly fee is a little bit high for my budget and the searches need to be very specific to get a reasonable number of results. Otherwise you will get thousands of results to comb through.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Brand24 logo

Brand24

Brand24 a must for any political party.

Reviewed 3 years ago
Pros

Brand24 is my daily bread , it gave us lots of insights on the trends , mentions, and the most influential profiles, so instead of working hard and losing time to complete a single task, we created a smarter strategy targeting key profiles and medias.

Cons

We have lots of arabic contents being grabbed , and the emotional analysis does not work on them , so we are doing this work manually .

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Brand24 logo

Brand24

Very easy to use platform, customer support is responsive and helpful.

Reviewed 4 years ago

I'm able to monitor social posts and forums for our brand mentions. Instead of spending time looking for these opportunities, Brand24 finds them for me so that I can spend my time responding to them.

Pros

They definitely find discussions and posts that I would not have found alone. The interface effectively displays a lot of features without feeling cluttered.

Cons

A fair number of useless hits in between the good ones. Lots of noise to filter. Good value for the money but it would be nice if more keywords were allowed in each pricing tier.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brand24 logo

Brand24

Brand24,The best tool for social media monitoring!

Reviewed 4 years ago

very useful for my job

Pros

Brand24 is great at catching brand mentions in technical articles, easy to use, Set up is quick, in fact, you can be up and running in under five minutes. Very useful for social listening research with quick results across all channels for new projects.

Cons

No CRM option but I know that it will be do ne in near future, i hope so. Still, this software is very useful, an important part of my work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Brand24 logo

Brand24

Valuable content intel

Reviewed 7 years ago

We have just begun using Brand24 to track all relevant content for clients. Very easy to set up and use. Makes it easy to identify and engage key influencers.

Pros

clean user interface and sortable data. easy to set up and change. easy to identify and engage with source of content.

Cons

have to continually filter out useless content, like classified ads, that might mention client or product. sentiment indicator is not accurate without a significant amount of devoted time to manually label posts.