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NiceJob vs Birdeye Comparison

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Overview

Category Leaders

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve!...

Category Leaders

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

75

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

350

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.9

193

5

4

3

2

1

175

16

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.7

645

5

4

3

2

1

524

86

17

6

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I love the fact that Nice Job sends customers notifications to give a review for my business. The reviews help me to stand out amongst all of my competitors and generate me additional business.
The review portion of the software is awesome as their system does all the emailing and following up for you. Excellent customer service as well.
The nicejob had done a great job in building a customer trust and with the help of nice job we are geting very NICE SEO.

Pros

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.

Cons

The IOS app is not fully functioning in the sense that a lot of the features are links to a web browser. Also the conversion website lead page is very limited.
Someones the AI doesn't detect that a review had been left by a particular client and it continues to nudge them, much to their annoyance. These are few and far between, though.
During COVID when we weren't sure if we would have to stop operating and were cutting costs, instead of cancelling, the guys at Nicejob offered us two months of free service to keep things going.

Cons

Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features120
  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Audience Targeting
  • Augmented Analytics
  • Automated Publishing
  • Automated Responses
  • Autoresponders
  • Behavioral Analytics
  • Benchmarking
  • Blogs
  • CRM
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Canned Responses
  • Categorization/Grouping
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Monitoring
  • Contact Management
  • Content Analytics
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Communication
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Event Triggered Actions
  • Experience Management
  • Feedback Management
  • File Sharing
  • Filtering
  • For Customer Referrals
  • For Sales/Marketing
  • GDPR Compliance
  • Gamification
  • Group Messaging
  • Health Score
  • Human Handover
  • Image Library
  • Impact Measurement
  • Influencer Tracking
  • Intent Recognition
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Mass Texting
  • Media Library
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Moderation
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Multivariate Testing
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Publish Scheduling
  • Pulse Surveys
  • Purchasing & Receiving
  • Question Branching
  • ROI Tracking
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Recommendations
  • Referral Templates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Badge Management
  • Review Display
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • Rewards Management
  • SEO Audit
  • SEO Management
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Screen Sharing
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Single Sign On
  • Skip Logic
  • Social Listening
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Transcripts/Chat History
  • Trend Analysis
  • URL Customization
  • Video Chat
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Web Tracking
  • Website Analytics
  • Website Integration
  • Website Management
  • Website Monitoring
  • Website Personalization
  • Website Visitor Tracking
  • Widgets
  • Total features136
  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Audience Targeting
  • Augmented Analytics
  • Automated Publishing
  • Automated Responses
  • Autoresponders
  • Behavioral Analytics
  • Benchmarking
  • Blogs
  • CRM
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Canned Responses
  • Categorization/Grouping
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Monitoring
  • Contact Management
  • Content Analytics
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Communication
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Event Triggered Actions
  • Experience Management
  • Feedback Management
  • File Sharing
  • Filtering
  • For Customer Referrals
  • For Sales/Marketing
  • GDPR Compliance
  • Gamification
  • Group Messaging
  • Health Score
  • Human Handover
  • Image Library
  • Impact Measurement
  • Influencer Tracking
  • Intent Recognition
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Mass Texting
  • Media Library
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Moderation
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Multivariate Testing
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Publish Scheduling
  • Pulse Surveys
  • Purchasing & Receiving
  • Question Branching
  • ROI Tracking
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Recommendations
  • Referral Templates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Badge Management
  • Review Display
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • Rewards Management
  • SEO Audit
  • SEO Management
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Screen Sharing
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Single Sign On
  • Skip Logic
  • Social Listening
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Transcripts/Chat History
  • Trend Analysis
  • URL Customization
  • Video Chat
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Web Tracking
  • Website Analytics
  • Website Integration
  • Website Management
  • Website Monitoring
  • Website Personalization
  • Website Visitor Tracking
  • Widgets

Integrations

  • Total integrations27
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations137
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

BV
AvatarImg

Ben V.

Marketing and Advertising, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

NiceJob logo

NiceJob

I am a marketing director for a tree care company, & I used NiceJob to outsource our website build.

Reviewed 7 years ago

User friendly review management process, well built website, complete outsource solution.

Pros

Excellent response time and service level by the NiceJob team. Tremendous value for the cost, and ROI is easy to prove. Quality of final product, and ease of functionality/use.

Cons

Honestly, I have been working with them for over a month, and I have nothing negative to report. I initially contacted BirdEye for help with review generation on behalf of the owners of the tree service that I work for. I received a response a month later, and never even got pricing. That was far different than my experience with the NiceJob team.