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Podium vs Broadly Comparison (2026)

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Good recommendations?

Podium

Broadly

Overview

Cloud-based AI platform for local and SMB businesses unifying text, phone, email, social, reviews, and payments in a single inbox.

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

249

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

526

326

111

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

4.8

336

280

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

Pros

“The ability to have all customer records including messages and call records quickly accessible allows for better insight into the entire job lifecycle.”

Larry K.

IT Manager

“Hassle free monthly data input - lots of metrics to look at, included most of my staff with their metric campaign”

Stephen G.

General Manager

“Total Comfort is overall very pleased with Podium and the abilty to have our customers text us directly through our website.”

Erika B.

Sales Administrative Assistant

Pros

“Allowing clients to contact us outside of business hours, sending photos, and asking for reviews are features we use 24/7/365.”

Aileen G.

Owner

“We get to send client's links on how to leave reviews and are able to filter the bad ones out from google so we can see the problems.”

Elyssa A.

Director of Operations

“The ability to communicate with clients in a chat, managing positive and negative reviews, getting alerts for every review left”

Camryn M.

Marketing Manager

Cons

“Email responses took weeks, and phone calls went unanswered entirely. When we requested to cancel our account, that request was ignored, and Podium continued charging us for six additional months after we tried to cancel.”

Jim O.

CEO

“We ran into significant system downtime on multiple occasions, and each time, we couldn't get anyone from support to help us troubleshoot or resolve the issue in a reasonable timeframe.”

Jim O.

CEO

“They refused to cancel our plan citing 4 year old contract for auto renewal signed by an employee no longer with the company and absolutely refused to do the right thing and terminate the contract.”

Justin T.

COO

Cons

“I tell her PLEASE Cancel my account then they tried taking money out again today.”

pat g.

owner

“Horrible experience. ”

pat g.

owner

“The bulk emails were not useful to us either, because you could only use your current contacts and not change the people who are to receive the emails base don different lists.”

Tegan R.

Attorney