Pros
The software is accessible and easy to use, ensuring you can easily view and log calls. The option to collectively group statements under a heading is also very useful, helping you easily see how a subject has evolved every time you have taken a call.
Cons
The database of journalists can be lacking in individual details for journalists when compared to rivals, it is however useful that you can update it yourself once you have those details.
Thanks for taking the time to review PRgloo. We're glad you and your team are enjoying using the platform. Our database has over 70,000 entries of journalists and news organisations. On a daily basis the team look at distribution issues, social media changes, social media errors and customer requests. Our highest priority is ensuing the platform is GDPR compliant. In some cases, journalists have requested they not be including in database lists and therefore we are unable to include those contacts. However, we are aware that many of our customers have great relationships with journalists so we do make it very easy for you to store this information on any record we hold. We'd be happy to show you how to do this and also how to make the best use of our research team who are there to support you in locating the best contacts for your campaigns.
Rating breakdown
Likelihood to recommend: 9/10
It allows us to store and monitor our press enquiries in one place, plus easy access to approved statements.
Pros
It's easy on the eye, simple to use and adaptable to meet our needs as an organisation.
Cons
It would good if you could hide some of the fields, to make the conversation form much simpler.
Thanks for the feedback. We're glad you and your team are enjoying our platform and it's meeting your needs as an organisation. The team will take a look at your suggestion re field hiding as part of our ongoing review of potential enhancements.
Rating breakdown
Likelihood to recommend: 10/10
Very good. Overall we're very pleased with it. It helps us put together reports for our Executive Board
Pros
I like the ease in being able to link cuttings with statements/releases
I like the extensive contacts data base
I like being able to set up separate groups to send information out to
Cons
I'd like to be able to know which of our contacts have opened/read things we've sent to them
Thanks for taking time to leave a review. We're glad you enjoy using the system and that our software meets your needs. We've been in touch to talk you through how you see the read/open rates of things you've sent to contacts and hope you are using this functionality more regularly now. We also want to thank you for the recommendations and referrals you've made to other PR professionals about using PRgloo.
Rating breakdown
Likelihood to recommend: 7/10
Saving time and resources. More press coverage and dialogue with journalists.
Pros
The attractiveness and professional look of the press releases is a huge factor in using this software. The individual press release page can be made to look how you want- with embedded videos, quotes and links. You can 'test email' the press release to see how it appears in the inbox before sending.
We love that you can brand the press releases with your company colours.
The customer service is swift and professional, with regular check ins and updates to help user imporvement. - Specifically during tight press release deadlines a member of the PRGloo team has been on hand to help.
The ability to build targeted lists of relevant press contacts is the most important feature, the PR Gloo team also help build 'SMART Lists' pulling in relevant contacts automatically.
The reporting tool is an added bonus, where you can log your press coverage and download the data to present to boards/ management.
Overall, it is a very slick piece of software which has saved the company time and resource.
Cons
It would be good to be able to improve our own boilerplates and adjust our brand colours without instructing the customer service team.
Thanks for the feedback! We're glad you are enjoying all the features of PRgloo, in particular the ability to customise elements to suit your needs. Our customer support team loves to help our clients and it's music to our developer's ears that the slick layout of the system is proving to be time and resource saver!
Rating breakdown
Likelihood to recommend: 10/10
We've had a great experience with PRgloo and would not hesitate in recommending them. I particularly like the functionality of the site, its is very easy to navigate.
Pros
I've been really impressed with PRgloo, particularly the ease of managing contacts and distributing press releases. The customer service has been outstanding, and someone has been on-hand to support even out of regular office hours.
Cons
Not every contact we search for is in the system, but as with all media databases this data is constantly evolving
Thanks for the fabulous review! We're glad you are so impressed with the new system and our awesome customer service. Our database of contacts is constantly growing with our dedicated team of researchers reviewing and adding to it every day.
Rating breakdown
Likelihood to recommend: 10/10
Base price for one user $2,000 and $500 per additional user per year
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