We were using spreadsheets to track enquiries and Word tables for lists of contacts - it wasn't the most efficient system! From the demo stage right through procurement and training, to implementation, our experience with PRGloo has been superb. It allows our team to work better; whether it's tracking conversations with journalists, managing reactive issues, or managing our news hub. Any queries we've had have been quickly resolved and everyone we've dealt with has been incredibly helpful and efficient.
Pros
It's simple yet powerful, easy to use and works really well for us. We're able to track our conversations with the media easily and see what colleagues are working on at a glance.
Cons
We've had a little confusion over topics, themes and tags within PRGloo, but that's more teething troubles on our part. Once we dig deeper into reporting and use it for longer, we're confident of ironing this out.
Thanks so much for the glowing feedback. We're really pleased that you are enjoying using the platform and that you're happy with the support that we have provided in setting you up. Please let us know how you get on with topics, tags and themes, and we'll happily provide any additional support to help you iron out any problems.
Rating breakdown
Likelihood to recommend: 10/10
Pros
The software is accessible and easy to use, ensuring you can easily view and log calls. The option to collectively group statements under a heading is also very useful, helping you easily see how a subject has evolved every time you have taken a call.
Cons
The database of journalists can be lacking in individual details for journalists when compared to rivals, it is however useful that you can update it yourself once you have those details.
Thanks for taking the time to review PRgloo. We're glad you and your team are enjoying using the platform. Our database has over 70,000 entries of journalists and news organisations. On a daily basis the team look at distribution issues, social media changes, social media errors and customer requests. Our highest priority is ensuing the platform is GDPR compliant. In some cases, journalists have requested they not be including in database lists and therefore we are unable to include those contacts. However, we are aware that many of our customers have great relationships with journalists so we do make it very easy for you to store this information on any record we hold. We'd be happy to show you how to do this and also how to make the best use of our research team who are there to support you in locating the best contacts for your campaigns.
Rating breakdown
Likelihood to recommend: 9/10
Overall, PR Gloo is simple to use and beneficial to the team. We are looking at how we can maximise full use of the platform. The incompatibility of IT infrastructure with the platform for some tasks is an issue we are working on.
Pros
The database of contacts which can be updated easily.
The statements and news release function.
Regional media targeting.
The ability to autoforward email queries straight to PR Gloo so everything is in one place and tracked.
Cons
Importing a large group of contacts to the platform from adhoc lists seems difficult.
Thanks for the feedback and providing us with insight into areas that we can improve.We'll be in touch shortly to see if we can streamline how your lists are created and uploaded as well as ensuring you're making full use of all the features available to you on the platform.
Rating breakdown
Likelihood to recommend: 7/10
The overall experience has been great. Working with the PRgloo team has been brilliant and they are always on hand to help, tutorials and give great advice.
Pros
It's extremely user friendly and easy to pick up. The features are just want we need for logging and uploading to our newsroom.
Cons
Contacts for journalists could be a bit better but this is minor.
Rating breakdown
Likelihood to recommend: 9/10
It allows us to store and monitor our press enquiries in one place, plus easy access to approved statements.
Pros
It's easy on the eye, simple to use and adaptable to meet our needs as an organisation.
Cons
It would good if you could hide some of the fields, to make the conversation form much simpler.
Thanks for the feedback. We're glad you and your team are enjoying our platform and it's meeting your needs as an organisation. The team will take a look at your suggestion re field hiding as part of our ongoing review of potential enhancements.
Rating breakdown
Likelihood to recommend: 10/10
Base price for one user $2,000 and $500 per additional user per year
Australia (English)
Canada (English)
Deutschland (Deutsch)
United Arab Emirates (English)
España (español)
France (français)
Ireland (English)
México (español)
Nederland (Nederlands)
New Zealand (English)
Österreich (Deutsch)
Portugual (Português)
Singapore (English)
South Africa (English)
United Kingdom (English)